---
product_id: 268689961
title: "The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets"
price: "214.47 DT"
currency: TND
in_stock: true
reviews_count: 5
url: https://www.desertcart.tn/products/268689961-the-heart-of-hospitality-great-hotel-and-restaurant-leaders-share
store_origin: TN
region: Tunisia
---

# 4.6/5 star rating from 164 reviews Top #8 in Service Industry Timeless leadership insights from hospitality legends The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

**Price:** 214.47 DT
**Availability:** ✅ In Stock

## Summary

> 📖 Unlock the heart of hospitality — where legendary leaders reveal the secrets to unforgettable service!

## Quick Answers

- **What is this?** The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
- **How much does it cost?** 214.47 DT with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.tn](https://www.desertcart.tn/products/268689961-the-heart-of-hospitality-great-hotel-and-restaurant-leaders-share)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Cross-Industry Wisdom:** Applicable insights beyond hospitality for any customer-centric leader
- • **Highly Acclaimed & Trusted:** A must-have resource ranked top #25 in Hospitality & Travel
- • **Millennial-Ready Strategies:** Master customer experience tailored for today’s dominant traveler generation
- • **Proven Competitive Advantage:** Unlock service techniques that create unbeatable guest loyalty
- • **Insider Secrets from Hospitality Icons:** Learn from Four Seasons, Ritz-Carlton, Virgin Hotels & more

## Overview

The Heart of Hospitality is a definitive guide featuring exclusive insights from top hotel and restaurant leaders like Four Seasons, Ritz-Carlton, and Virgin Hotels. With a 4.6-star rating and top rankings in service and hospitality categories, this book equips professionals with cutting-edge strategies to master guest experience, build resilient company cultures, and engage millennial travelers. Essential reading for anyone aiming to elevate their hospitality game and create lasting competitive advantage.

## Description

Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Review: Für Menschen welche in der Hospitality arbeiten ein absolutes Muss! - Sehr gut geschrieben, aufschlussreich und enthält viele Ideen und Gedankenanstöße. Ich kann es jedem empfehlen. Sicherlich auch auf andere Berufsfelder anwendbar.
Review: An industry staple - I bought this for my son because he is in the hotel industry and I knew it was his passion. His feedback is that it came to him at the right time and may have been the best gift he has ever gotten!

## Features

- Item Trademark: SELECT BOOKS (NY)
- manufacturer: Select Books Inc
- Item Weight: grams, pounds, 0.71870697412, 326.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #15,835 in Books ( See Top 100 in Books ) #8 in Service Industry #25 in Hospitality, Travel & Tourism Industry #60 in Human Resources |
| Customer Reviews | 4.6 out of 5 stars 164 Reviews |

## Images

![The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets - Image 1](https://m.media-amazon.com/images/I/51IjEJjMJYL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Für Menschen welche in der Hospitality arbeiten ein absolutes Muss!
*by A***E on 4 June 2023*

Sehr gut geschrieben, aufschlussreich und enthält viele Ideen und Gedankenanstöße. Ich kann es jedem empfehlen. Sicherlich auch auf andere Berufsfelder anwendbar.

### ⭐⭐⭐⭐⭐ An industry staple
*by V***I on 27 October 2019*

I bought this for my son because he is in the hotel industry and I knew it was his passion. His feedback is that it came to him at the right time and may have been the best gift he has ever gotten!

### ⭐⭐⭐⭐⭐ Great tools applicable for any size business!
*by M***R on 26 October 2016*

I own and manage a busy and growing spa and salon in Ann Arbor (Vis-a-Vis Spa and Salon, if you’re in the area). For me, I found The Heart of Hospitality to be one of the most useful business books I’ve read in some time. I think any business that has customers (and that’s pretty much all of us) will find it equally useful. Not to mention encouraging. It’s both fact-based and a real pick-me-up. What makes reading this book so great is, basically, two separate elements. First, the knowledge within it, which he’s gathered from a pretty incredible cast of hospitality leaders as well as his career and insights as a customer service practitioner and consultant. Second, it’s that he writes in a wonderfully personable way that makes you feel less like you’re reading another business guidebook and more like you are getting the chance to sit down with an expert and chat about hospitality over coffee. Though he explains models and theories, he always illustrates them with real-life experiences, many of them at some of the greatest customer-serving businesses in the U.S. (and, in a couple of cases, outside the US as well). As a single location spa owner from Ann Arbor, it’s very easy to think, “I could never get my business to function at the level of the Ritz Carlton or one of the other five star companies profiled in The Heart of Hospitality.” But that’s not at all the feeling I got from the book. I felt the author was gently yet firmly (and often, humorously) showing me and any reader that it can be done—and how to do it. While every reader and every situation are different, I doubt that anyone could read this book without thinking, “I could use this in my own business—and it would make a transformational difference.”

## Frequently Bought Together

- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
- Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
- Setting the Table: The Transforming Power of Hospitality in Business

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*Product available on Desertcart Tunisia*
*Store origin: TN*
*Last updated: 2026-10-20*