--- product_id: 6395808 title: "Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization" price: "136.89 DT" currency: TND in_stock: true reviews_count: 9 url: https://www.desertcart.tn/products/6395808-call-center-rocket-science-110-tips-to-creating-a-world store_origin: TN region: Tunisia --- # Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization **Price:** 136.89 DT **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization - **How much does it cost?** 136.89 DT with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.tn](https://www.desertcart.tn/products/6395808-call-center-rocket-science-110-tips-to-creating-a-world) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization [Rubingh, Randy] on desertcart.com. *FREE* shipping on qualifying offers. Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization Review: A Must Read! - After reading this book, I remember the basics to CS! After spending so much time in the trenches of CS, we tend to forget the basics and this book is a great way to ensure that we remember all topics. Whether you're new to CS or have 20+ years' experience, this book has the ability to remind you or provide suggestions that will do nothing but spawn creativity from you for your own call center. From Randy's topic choices starting with recruiting all the way through the topic of outsourcing, it is a fresh perspective on different ideas that will enhance your program. This is a Must Read and Re-read type of book! It has a great reference section so that you can assign your managers different topics to cover and allow them to really understand how the call center works and the why's. Great job Randy ...I'm a reader and this one kept me reading. Review: Randy is right on target with his tips. - Having been a call-center-rep and a team lead myself these tips and ideas will developed only the best in class call center your customers will come to expect. Making delighted customer experiences that will bring in profits. ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #211,374 in Books ( See Top 100 in Books ) #113 in Customer Relations (Books) #1,415 in Business Management (Books) | | Customer Reviews | 4.6 4.6 out of 5 stars (50) | | Dimensions | 6 x 0.47 x 9 inches | | ISBN-10 | 1482740109 | | ISBN-13 | 978-1482740103 | | Item Weight | 9.9 ounces | | Language | English | | Print length | 206 pages | | Publication date | March 20, 2013 | | Publisher | CreateSpace Independent Publishing Platform | ## Images ![Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization - Image 1](https://m.media-amazon.com/images/I/610kxCLFnoL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ A Must Read! *by S***A on April 12, 2013* After reading this book, I remember the basics to CS! After spending so much time in the trenches of CS, we tend to forget the basics and this book is a great way to ensure that we remember all topics. Whether you're new to CS or have 20+ years' experience, this book has the ability to remind you or provide suggestions that will do nothing but spawn creativity from you for your own call center. From Randy's topic choices starting with recruiting all the way through the topic of outsourcing, it is a fresh perspective on different ideas that will enhance your program. This is a Must Read and Re-read type of book! It has a great reference section so that you can assign your managers different topics to cover and allow them to really understand how the call center works and the why's. Great job Randy ...I'm a reader and this one kept me reading. ### ⭐⭐⭐⭐ Randy is right on target with his tips. *by D***H on June 6, 2015* Having been a call-center-rep and a team lead myself these tips and ideas will developed only the best in class call center your customers will come to expect. Making delighted customer experiences that will bring in profits. ### ⭐⭐⭐⭐⭐ Must Read --- Quick, Funny AND Insightful *by R***D on May 1, 2013* So many business "help" books these days sugar-coat things and/or are way too long and boring. Not this one! Call Center Rocket Science offers very quick insight that is not only very useful, but is written in a no-nonsense and humorous manner. I'm not in the Call Center arena of business, but rather I'm in Business Development, Sales/Marketing within the IT space. I bought Call Center Rocket Science because it is important to understand Customer Service as this is absolutely imperative in today's business world. The timing of this book is great because two years after the recession ended and as the economy moves forward...we MUST be sharply focused on our Customers and how to Service them! People have money to spend, but they will only do it wisely and we must Earn it! 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