--- product_id: 7980012 title: "The Big Book of Customer Service Training Games (Big Book Series)" price: "101.71 DT" currency: TND in_stock: true reviews_count: 13 url: https://www.desertcart.tn/products/7980012-the-big-book-of-customer-service-training-games-big-book store_origin: TN region: Tunisia --- # The Big Book of Customer Service Training Games (Big Book Series) **Price:** 101.71 DT **Availability:** ✅ In Stock ## Quick Answers - **What is this?** The Big Book of Customer Service Training Games (Big Book Series) - **How much does it cost?** 101.71 DT with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.tn](https://www.desertcart.tn/products/7980012-the-big-book-of-customer-service-training-games-big-book) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Review: Face to Face will work every time, Clean, and good book information - A timeless handbook When you get right down to it, it’s always about people and guess what? Customers are people. As a sales and marketing consultant, I have used this handbook many times over the years. I consider it the number one training tool when it comes to customer service. Now this edition comes out and is updated with valuable training exercises on how to deal with social media and online communications, as well as how to provide great service in this new world of self-service. What I have always liked about these books is that they are designed for trainers as well as associates. it works equally well for any self-starters working in customer service who are motivated to learn how to be the best in the business. • What do your customers see when they first step into your business? • How easy is it to move about? • How accessible is your display area? • Is there a sensible flow pattern? • Is the lighting sufficient? • In everything clean including the bathrooms? These questions represent the kind of exercise that is included throughout the book. Just to give you an idea as to what the book covers here are some of the topics: • Customer service basics • Effective communications • Relationship building • Face-to-face contacts • Telephone contacts • Keeping up with the times: Online and social media customer service • Self -service customer service: this chapter is worth the price of the book! • Customer complaints: this one too! No matter what business you are in whether it be retail or B2B you’re going to be able to benefit from everything in this book. It is without a doubt the best customer service training book on the market today. Today will chance every think after covid19, let's see together, Review: Great training resource! - This book is a great hands-on tool for training customer service reps and others. I have used a number of the "games" with my college students. Most are fast, engaging, and very representative of key concepts we are covering. My only complaint is that some of the graphics are hard to read. ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #214,096 in Books ( See Top 100 in Books ) #149 in Customer Relations (Books) #193 in Leadership Training #341 in Human Resources & Personnel Management (Books) | | Customer Reviews | 4.3 out of 5 stars 225 Reviews | ## Images ![The Big Book of Customer Service Training Games (Big Book Series) - Image 1](https://m.media-amazon.com/images/I/71p3mmpQxlL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ Face to Face will work every time, Clean, and good book information *by Y***A on November 14, 2020* A timeless handbook When you get right down to it, it’s always about people and guess what? Customers are people. As a sales and marketing consultant, I have used this handbook many times over the years. I consider it the number one training tool when it comes to customer service. Now this edition comes out and is updated with valuable training exercises on how to deal with social media and online communications, as well as how to provide great service in this new world of self-service. What I have always liked about these books is that they are designed for trainers as well as associates. it works equally well for any self-starters working in customer service who are motivated to learn how to be the best in the business. • What do your customers see when they first step into your business? • How easy is it to move about? • How accessible is your display area? • Is there a sensible flow pattern? • Is the lighting sufficient? • In everything clean including the bathrooms? These questions represent the kind of exercise that is included throughout the book. Just to give you an idea as to what the book covers here are some of the topics: • Customer service basics • Effective communications • Relationship building • Face-to-face contacts • Telephone contacts • Keeping up with the times: Online and social media customer service • Self -service customer service: this chapter is worth the price of the book! • Customer complaints: this one too! No matter what business you are in whether it be retail or B2B you’re going to be able to benefit from everything in this book. It is without a doubt the best customer service training book on the market today. Today will chance every think after covid19, let's see together, ### ⭐⭐⭐⭐⭐ Great training resource! *by P***S on August 1, 2013* This book is a great hands-on tool for training customer service reps and others. I have used a number of the "games" with my college students. Most are fast, engaging, and very representative of key concepts we are covering. My only complaint is that some of the graphics are hard to read. ### ⭐⭐⭐⭐ Some good ideas *by M***Y on May 25, 2009* I've gotten some great ideas from THE BIG BOOK OF CUSTOMER TRAINING GAMES and this book is a great way to liven up your next meeting. As the subtitle states, the games are quick and fun activities for all customer facing employees. I would have rateed this book higher but for two small shortcomings. 1) Some of the game descriptions need to be expanded. It would be helpful to have more detailed instructions on what the authors are wanted to accomplish. 2) Since the book contains numerous "Handouts" that need to be reproduced, it would be helpful if the were in an 8.5 x 11 format or even a standard 6x9 format that could be reproduced on an 8.5 x 11 sheet of paper instead of the rather awkward 9 x 7. I know that sounds like a petty thing, but to me if you're going to publish a book, do it right. Make it conducive to fulfilling your readers' needs. I tried a handful of games outlined at my last meeting and they were all greeted with great success. Again, due to the lack of detail, some of the games took a few minutes to iron out the rough edges and organize everyone, but once we got things rolling, it added a lot of fun to the meeting and proved to be some very good "after lunch, when everyone wanted to take a nap" activities. I'll definately turn to the book in the future. If you're looking for some fun ways to spice up your meetings, start here. There are fifty games outlined here. You're bound to find a few that you can easily apply to your customer service training. --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.tn/products/7980012-the-big-book-of-customer-service-training-games-big-book](https://www.desertcart.tn/products/7980012-the-big-book-of-customer-service-training-games-big-book) --- *Product available on Desertcart Tunisia* *Store origin: TN* *Last updated: 2026-10-16*