Aquaguard Ritz ROUVUFSS Water Purifier from Eureka Forbes

Just go for it. I have seen too many misleading reviews. My first day experience 1) It doesn't have noise issue as depicted in many reviews. When you record by phone which is near to purifier then in recording noise will be higher. Starting one or two seconds while pulling water it makes noise, just like when dried out tap gets a water. But it is also not that noise 2) I have installed it myself, as due to lockdown aquaguard team not able to send technician. Previously I had aquaguard genius, so used same device wiring and tap. Faced two issues in self installation I) inside one pipe was not connected properly from company it was leaking, so fixed it ii) second initial water tds level was 400, adjusted by rotating a screw inside clockwise and reduced it to 45ppm. 3) It is taking 23 minutes to fill the tank, which is pretty fast for water with input tds as 590ppm and purified output water with tds level as 45ppm. I would recommend having a tds measuring device. Kannada big boss season 8 house too had the aquaguard aquasure amaze purifier which is same as this model. That is black colour and this is black and white colour.

Appreciated the same day delivery from Amazon. The installation took a day more than promised and required a few follow-ups with Eureka Forbes. My advice to Eureka Forbes would be to provide clear information along with the personnel's number. Once the person arrived, the product was quick to install. I like that the product is compact and compliments the surrounding with its mix of black and white. The body is transparent so you can see the water level and the flow of the water is good. The wires come out of the right side. So, if the socket and water source sit on the left, you will have some pipes and wires dangling but the same can be tidied up with ties. The flavour of the water is good. It is not sweet but it doesn't feel overly processed either. If you don't have an issue with your water tasting flat, this product is a good buy at a good price.

The ordering process, Installation and service was hassle free . Eureka Forbes contacted me directly within hours of the filter delivery, Came home, fixed it in minutes and left. The filter is working good, water tasted very nice, product quality is very good, no leaks and no damaged product received. The technician also educated me about the filter and it's operational stuff, filter change interval etc. Also an executive from Eureka called back in 2 days asking if the installation was done properly and if I have any issues regarding it. Truth be told I was skeptical about buying a filter online as I was not sure how the installation would go, however to my surprise it was great. Offline market was charging me 1-2k more for a similar product of the same/ different brands, I was kinda disappointed by the offline market.

It is a standard water purifier. TDS levels went down from ~800 to less than 60. Nothing that even a generic purifier will have problems with. Of course, it doesn't come with a filter so you buy one from the installation technician at slightly higher rates. I mean, if I'm buying an RO then the water quality is not good and a filter is a must. However, it stopped working in 2 weeks. Clearly, a faulty unit. What is more problematic is Eureka Forbes' service. Calling several times a day (these are paid calls on postpaid plans) is useless because the customer care person parrots we will note down your comments, we understand your problem, someone will come as soon as possible, someone will come today/tomorrow, and (the most asinine) please give us a last chance. They will also "escalate" the problem. You cannot talk to any manager or such. They do not have the contact number of the actual servicing agent or company. In reality, you got nothing. On the 10th day after registering a complaint, I received an SMS from EF that I should share the given OTP with the technician who will turn up. By 5 pm, EF sends an email that it has been attended and the complaint closed. No one called or turned up. Clearly, lying is not an issue. This is my on-going experience. I have been saddled with a faulty unit, refused service and I am buying drinking water since I haven't mastered the science of surviving without safe drinking water. If you can have a water purifier that will never need repairs or even regular servicing, then go buy any Eureka Forbes. If not, choose anything else. Even a local generic one will be better as it cannot get any worse than this.

I'm not a water purifier expert, but this seems to be an excellent product overall. And I have a feeling their customer service will be prompt too, although I've not required it yet; it's only been two months since I purchased the product, and there have been no problems so far. Hassle-free installation by the technician. Only nice things to say. They did repeatedly call me after the installation, asking me (nicely) to leave a review here, which is why I'm doing this. But I'm actually more than satisfied with the water purifier, so I'd gladly recommend it to other non-experts who want to make a snappy decision. Cheers!

I have been using this purifier at my place in Hyderabad and totally satisfied with its performance from past one year. So, I ordered the same for my parents where they are struggling with poor quality water in a small village. Delivery was done on time and technician visited immediately on next day. In fact he is in contact even before the product arrival. Amidst COVID-19, the delivery and installation was smoothly done though it is a remote village, in fact faster than cities. The technician also showed the difference in TDS before and after treatment. On overall, the purifier quality is excellent, water flavour is excellent and storage capacity is apt for a moderate family. I didn't expect such a prompt service from the Eureka Forbes at remote places. Kudos to Eureka Forbes.

Contrary to few reviews about delayed installation, etc I did not face any such issue. Promptly received message from Eureka Forbes the day after delivery and the technician called the same day to fix the visit time. He came on time and efficiently installed the appliance with least fuss. No fees for installation. However, since I live in a high rise, he recommended and installed a pressure device for which I paid Rs.1000 and received an official receipt for the same. The one year warranty should be ok, but the company should have an option to purchase extended warranty for returning customers. However, the filter works fine and the 7 liter tank fills up quickly in about 15-20 mins. It is a good product from industry leader, amazon price is far lower than local stores.

I ordered this aquasure RO in diwali sale where I got it for 7400,,plus some 400cash back on SBI cards,,as soon as I received the unit, I put in a request for installation,,for some reason the customer care no. Of Eureka Forbes is a chargeable one & not toll-free. I use Airtel, Finally next day installation was done, the technician asked rs 1040 etc for pre filter. The next day I started facing issues with this RO, as there was water leakage from machine & water was continuously running from waste pipe even after RO is full & you turn it off. Anyhow I put in a complaint & technician comes & tells me it's UV lamp is gone & they don't have spare at present. I told him its hardly been couple of days & it's giving me trouble so I would put in a replacement request instead. He made me talk to some Service manager Mr Mahesh who turn out to be some arrogant fella telling me that once purchased RO can't be replaced only repaired. I told him don't bother me, I would ask Amazon for replacement. As soon as I put in request for replacement it got approved. Now that would take some days, so I waited. In between I again raise a request to uninstall the machine & put in a box so that when Amazon people will come to deliver he would inspect older item & then handover the replacement, Customer service told me that would be chargeable for some Rs300,,I was shocked, Because of their poor product I am suffering & they want money to uninstall the defective item & put it in the box😔, Anyhow I spoke with the manager & they agreed to send technician to uninstall free of cost. Anyhow the replacement machine came & after following up with service center it got installed & working okay till now. I found the Manager & technicians completely incompetent as he wanted that I don't raise request for replacement & instead get it repaired??Why would I do that when it's hardly been some days I bought the RO & it's been giving me trouble from day 2 itself