Senville LETO Mini Split Air Conditioner, Heat Pump, White, 18000 BTU

So it's only been 2 months. I love these things. I do not have an HVAC system. I'm in a 1925 city row home with radiator heats and window AC's. I finally pulled the plug and got 2 in June 6th. I had an HVAC tech install it. Took him(and another guy) 12hrs. One for main floor one for the basement. The basement unit on dry does superb. The unit upstairs is so quiet. There are no hot spots. Not even the kitxhen when frying steaks. It's so damn comfortable that I have to keep it on 78° so as I don't chill. 74 and 76 are too cool.

Great mini split system and very easy to install. The manual is ok but I recommend watching a few YouTube videos to get a better understanding of the process. Paired with a separate mount for the outside unit, the install was pretty easy to complete. If you’re comfortable doing a little electrical work the wiring is also pretty basic. I had my HVAC guy come out and connect the refrigerant lines and test it because he knows his stuff and didn’t charge me much for the assist. Do yourself a favor and install an in line surge protector, I did and my a/c guy told me that was an excellent add on because that’s what most often kills these mini splits in our area. Super Quiet and Wow does it do a great job pulling moisture out of the air.

I am a recently retired HVAC tech. I can only say...WOW! lets start with the item packaging. Everything was well packed and arrived undamaged. Everything seems well made and well thought out. Even the line set had perfect flares. The only thing I can say is a negative is the power/signal cable between the condenser and the air handler is about two feet shorter than the line set. The line set is easy to bend and is seamless, so if you had to re-flare it, it shouldn't split at the seam. I used a little Nylock on the flares and upon evacuation system held a vacuum with no measurable loss of vacuum in 24 hours. Once the system was pressurized, no leaks noted via leak tester or old fashioned soap bubbles. System passed all tests on startup. Even the amazon alexa setup was easy. Note that this is installed in an unconditioned space. I tested it the other morning, Outside temp was 33F. The indoor air handler was blowing 128F air!!!!! I am impressed!!! Once upon a time, you were lucky to get 90 degree air out of a heat pump. I am heating/cooling only 240 sq feet ( uninsulated) with 18000 BTU's and this thing brings the temp up quite rapidly. The fact that I can tell the system to switch on and set the temp via Alexa is awesome. Also note that there appears to be parts available as well if they are ever needed. I did have a minor issue with figuring where to plug the wifi dongle so I reached out to customer service. They were quick to respond and quite helpful, so A+ there as well. I could have spent a little less, but I felt this was all around a better product.

This is my 8th Senville mini split, I converted my home to Senville mini splits after my 20+ year old R-22 heat pumps died over the winter. I have contacted Senville customer service on three occasions, the first time I had questions related to the power options and asked my question through their website. I received a response in less than 24 hours, my questions were thoroughly answered and numerous links to related articles came attached to the response. Very helpful. Second occasion was during a installation and I called ther customer service, I was directed to the appropriate person within a few minutes and I had my issue resolved within a 10 to 15 munute phone call - again very helpful. The third time was email through Amazon - my 18000 btu unit arrived damaged by the carrier. The issue was resolved with two very brief emails and I had a replacement unit on my porch on the second day after I reported the damage. This company is very responsive to customers. The products I have installed - 2 - 18000 btu units and -6- 9000 btu units have all been installed without issue. I shortened -7- of the linesets and lengthened one lineset. No issues. The outside units are robust and run nearly silent, the inside units are practically silent and in heat or AC perform flawlessly. We have a 9000 btu unit installed in our livingroom within 6 feet of the TV - no issues - silent. Based on my experience, I highly recommend this company and their product.

This is a review of the Senville 18K BTU LETO heat pump. I installed this unit myself, so I have no warranty to fall back on. That was a risk I was willing to take to save the installation fee, which is often $400 or more. And some contractors will not install a unit they did not sell. But the installation went fine. I watched a couple of YouTube videos and bought a vacuum pump with gauges ($129) to make the job possible. I also bought a product that you smear on the connections to increase their reliability. The most time consuming part of installing the unit was mounting the indoor and outdoor units. As others have said, it would be very helpful if Senville supplied a template for mounting the indoor unit. Both the indoor and outdoor units are very quiet, attractively styled, and do the job they are made to do. I did have a couple of disappointments, however. First, the "swing" feature that spreads the air around works only up and down. I had thought the advertisement said the vent fins would swing side to side as well. They do not. There are fins that direct the airflow horizontally, and they can be manually moved to change the airflow direction, but they won't sweep side to side on their own. I read through the ads and the technical literature on Senville's website, and the operation of the sweep feature is not mentioned, as far as I can tell. Second, the remote controller does not support programming the unit for different times of day or days of the week. It's a fairly basic remote. The Alexa integration might enable one to program the unit, but I have found that you have to choose between controlling the unit with Alexa and controlling it with the remote. They don't play well together. The remote does not know what Alexa is doing to the unit and gets out of sync. Alexa seems to know what the remote has done, however. Anyway, it's confusing to use both. I need to use the remote because not everyone in the house is a fan of Alexa. So after playing with the Alexa integration for a while, I have decided to disable it. I am a sad nerd. Neither the lack of horizontal swing nor the Alexa integration problem are too big a deal to me, so I'm happy with my purchase, especially for the price. But I would be even happier if I had know about these two issues before I decided to buy the Senville unit. Update: The unit has been running for a couple of weeks now, flawlessly. The temperature in the room is very stable. I simply forget that it's there doing its job. I have discovered that the follow me feature has a serious limitation; the remote control must be within visual range of the wall unit. You cannot take the remote into another room and expect the heat pump to monitor the temperature in that room. If the wall unit does not get a message from the remote for 8 minutes or so, the follow me feature is effectively turned off and the wall unit temp. sensor takes over. I think the remote transmits the temperature it senses every 2 or 3 minutes. I still use the feature since my wall unit is mounted near the main entrance, which is slightly cooler than the middle of the room in the winter, but I cannot leave the remote in its wall holder since that kills the link between it and the wall unit because the IR beam is pointed at the ceiling.

Great buy. Had our plumber/electrician install it. Runs so quiet we can sit next to outside unit while on our patio. Cools a large open great room and kitchen keeping the humidity down and sufficiently cooling the air.

Do not purchase any product manufactured by Senville. They will not honor any of their promises. They ship defective products and do not honor their warranty. I purchased an 18K BTU mini split from them that was supposed to come pre-charged with refrigerant. When the HVAC tech came to do the start up there was no refrigerant in the unit. Rather than have him charge it I contacted Senville for some assurance that they would cover the recharging which they said they would. After paying...again...to have the unit started up I sent copies of the invoice to Senville at their request for reimbursement at which time they closed out my claim without payment. All efforts at attempting to have the claim reopened and satisfied have been met with silence. As an update I have actually heard back from Senville. They have requested installation documentation three times now which I have dutifully sent three times. They have promised reimbursement three times which I have yet to receive. Given their absolutely incompetent or at worst dishonest customer service I would never recommend anyone doing business with Senville. There are plenty of other options out there to choose from. I have essentially written off any hope of being reimbursed under their warranty promises and since I have all of the documentation necessary to prove my claim, my next step is going to be to file a claim locally in small claims court. Update: Three months and counting and still waiting for the promised warranty payment. I will say that this company does a masterful job of stringing a guy along. Kind of like that old "the check is in the mail" schtick.

Everything arrived on time, well packaged, and undamaged. DIY installed in my 18x30 workshop with high ceilings and it has done amazing. The Alexa function is awesome as well. I’ve installed 3 more for friends and they love theirs as well. Can’t beat it for the price!

A great product for a great price and great service.

My 2nd purchase, first one worked so well I ordered another unit for another building. Very impressed with unit and it's ability to cool in the summer and heat in the winter.

Showed up a lot earlier than expected - a wonderful surprise. It has not been installed yet but we have other senvilles that are still working great 8 years later

c'est le paradis présentement avec des chaleurs accablantes a l'extérieur,je ne veux plus sortir de chez moi !! pour le chauffage on verra a l'hiver mais j'ai confiance !! tres silencieux et ultra efficace !!

Installation simple, efficace et silencieuse ! Durable le temps le dira ( le $ est très abordable) Super produit