Serta Jackson Big and Tall Executive Home Office Chair with Smart Layers Technology, Wide Seat Cushion, Modern Comfy DeskChairs with Rolling Swivel Wheels, Bonded Leather, Black

FIVE AND HALF YEAR UPDATE: Yes, I still have this chair and use it daily for many hours. Here's how it's held up. I haven't had any more parts replaced since the last update. I still say it's the best office chair of I've ever owned. It's certainly still in use longer than any office chair I've owned. The arms just will not stay tight. I find my self re-tightening them at least once a week, and even tight they still wobble a bit. That is probably the most annoying thing though. The leather in the bottom and back has held up great. No cracks or tears. Even on the arm rests has held up pretty well but starting to crack right on the edges. Honestly, if this chair had memory foam in the bottom I'd probably keep it another 5 years. I'd say overall I've more than gotten my moneys worth. I'll keep it around, but I'm in the mood for a new chair. I'll see what Serta has these days first. COMING UP ON TWO YEARS: I still say it's the best office chair I've owned so far, but the mechanical assembly again is going to need to be replaced under warranty. It's wobbly again, and pops very loudly every time you sit in it like it's about to break at any time. This will be the second mechanical replacement under warranty, we'll see if it goes as smooth as the first one. I also have a hard time still keeping the screws that hold the arms on tight. I tighten them at least every week if not more often. It's still comfortable however and so far is lasting longer than any office chair I've owned, and I've had many. UPDATE: I forgot to come back and update on the issue. Manufacturer replaced the mechanical assembly AND chair seat under warranty no questions asked! Bumping back to 5 stars. Gas pressure lift still working just fine. Since I have discovered they make wheels for office chairs that use the same wheels as inline skates. They are all over Amazon and I HIGHLY recommend ordering some, they are relatively cheap! I'll never own another office chair without putting those wheels on them. So much better than the plastic casters all office chairs come with and great if you have a hard floor! ONE YEAR UPDATE: 09/04/16: Original review below. I'm dropping a star pending finding out if I can get warranty honored. Just like every other office chair I've owned, the mechanical mechanism gets "loose" for lack of a better way to describe it, so it wobbles from side to side, and this chair has done that too. I posted originally hoping that the gas mechanism would hold up long term, and so far it has, but I've got to contact them about getting a warranty replacement for the mechanical assembly. Depending on how that goes, I may be back dropping more stars. Also, the chair cushion has flattened out quite a bit and not near as comfy as it was when I got it. ORIGINAL REVIEW: I'm a big guy, 6" 2' and about 290#. I have gone through a lot of chairs from the office box stores over the last 10 years. Even bought the big and tall versions they offered. They ALL failed. So much so I started buying the extended warranties offered just to get an exchange replacement in store. 90% of the time it's the hydraulic lift that fails. If it's not that, it's the mechanical part underneath getting wobbly. Padding never holds up. Based on the reviews here I bought this one, and yes its a lot more expensive, most expensive office chair I've ever bought, and it was totally worth it so far. Obviously I don't know about longevity yet, but it's the most comfortable chair I've ever had by several magnitudes. Assembling it, it was apparent the construction was heavier duty than any I've owned before, including the big and tall ones commonly found in the box stores. Make no mistake this is a heavy chair, you'll likely need help assembling it. It feels good and solid and comfy. My significant other is tall but skinny, only 120# and she even loves it so much she's thinking about getting one. We both work on our computers and spend a great deal of time sitting in these chairs, so you can't underestimate the value of a good, comfy, sturdy chair. There is one negative about it. I can't keep the arm bolts tight. I've found I'm having to retighten them nearly every day. I'm going to get some locktite on them and that should take care of it, they might consider including a little sample tube with the chair to put on those during assembly. But the chair is so nice otherwise I'm not even going to take away a star for that one.

I've given this chair a good long run and now I'm writing my review after a year. I purchased the chair for $456, the most I've ever spent on an office chair. My first impressions were disappointment that everything is plastic. The armrests and the base are plastic! The chair has no adjustments, no lumbar, seat forward-backward, or tilt. You get height lever and a reclining lock. Chairs in this price range typically have many adjustments to accommodate different shapes, heights, and widths of people, this does not. The overall appearance of the chair proper was nice, it looked to be a leather chair with lots of cushioning and a "Serta" brand name tied to the design would lead one to believe it would be comfortable. Yes, it's comfortable, but leather it is not. I have purchased inexpensive genuine leather chairs from Costco, this chair is what they term "PU leather", which is a disingenuous name for fabric covered in a thin layer of plastic that has a leather grain molded into it. The plastic is coming off at the seams where you experience the most wear. The height of the chair is low and the stroke of the gas spring is short, which means that at full height the armrests are at about 28.5 inches from the floor. Typical office desk height is 29 inches, so the armrests are barely high enough to support your arms while typing. When assembling the chair I had to chase one of the 8mm threads because the insert nut was not threaded all the way through. A normal consumer would have returned the chair, and maybe I should have, but I needed a chair and pressed on. Later I found that the lower bolt on the other armrest was continually coming loose, even though they supply a thread locking compound on the bolts. I kept having to tighten the bolt when the armrest became loose because it was just tightening against plastic. The bolt finally "reached bottom" of the counterbored plastic hole in the armrest and I was finally able to secure it with some additional thread locking compound (this was the 3rd time I had the bolt out to remedy the looseness). I feel like all of the "money" was spent on the Serta name and "mattress comfort" aspect of the chair, none was spent on materials. I really feel bamboozled at purchasing such an expensive chair, especially since I was replacing a 10yo Office Depot "Maverick" chair which only retails for $269.

Just started sitting in this chair after assembly, the seat is very comfortable. Assembly was pretty straightforward and easy, getting the arms tightened down took a few tries, the lower bolt needed to be forced a little to pass a hard point. Once done the arms are pretty decent. The downside to this chair is the adjustments. Height adjustment is minimal and the max height seems to be low. This is not a tall person's chair, I am 5' 10" and it might be slightly too short. I would say the travel distance is 1 - 1/2" to 2" maybe for the height adjustment. The chair looks nice and is "Executive" in appearance. The feel of the cushion is great on the lower back and the air support works pretty well. I will update if I keep the chair, I'm giving it a few days before I make a solid decision. Updated Review: 7/26/2019 I'm still using this chair, I purchased a replacement piston that had more travel and was happy with it. The seat has held up pretty good for being a bigger guy. The only current complaint is the arms start to get loose after about a month and I have to go in and tighten them up. I still believe this is a decent chair, hopefully it will last a few more years!

Very comfortable, and is adjustable to the perfect height for me (6’2"). The casters on this chair are sooo good. Rolling around is effortless on a rug. Be sure to get hardwood-safe casters if you are using it without a rug or carpet. Assembly was a chore, but having a helper (spouse) made it easier and less annoying. I think it has decent value for money. My last chair was a Serta, which had fabric cushions. It was about the same price and lasted about 5 years until it started wearing out badly on the seat. After 7 years, I gave in and bought another one. The first replacement I tried was not good for me as it didn’t raise up high enough. This one is perfect. I think the only issue on this chair might be the faux leather eventually will disintegrate over time. I did get a cover for the back and seat but left the arms bare. Another thing is that this chair is a little resistant to leaning and tilting back. It seems to only tilt back when you really mean to, which could be a pro or con depending on the individual. I will update this review if anything changes.

Bought this chair back in Dec 2015 and here is what to expect. 1: After assembly per the instructions the whole thing is sloppy. The arms were never sturdy and move a lot even if I crank them down tighte. I even tried blue locktight and they still move like they are loose. the seat base on the piston mount is not stable just a little shift from one side or the other it has a lean and end up using core muscles to sit straight so after a work day your sides ache a little. 2: this is not rated to 400Lbs after 1 year the piston blew out and I only weigh 280Lbs. It would not stay up and slowly sank to lowest setting. I had to buy a higher quality aftermarket piston to replace it. 3: they should not use the word leather or even bonded leather in the description because it has zero leather on it at all. The top black layer starts peeling off around 3 years and just gets worse. See photo after 7yrs of use. 4: don’t try use the rocking function you may as well buy a bed. It has no support and you end up laying all the way back. Good things to say. 1: It does have coccyx support. My lower back doesn’t hurt and the end of a work day. 2: it lasted longer than any other chair but not by much. At least the cushioning didn’t go flat on me. I should have replaced it 3-4 yrs ago but I was tired of trying to find a good chair.

UPDATE: 11/17/19 - Owned this chair 7 months and it is now creaking and squeaking very loudly every time I recline back and sit back up straight. I can not recommend. I'm 5 foot 11, 280 lb I consider myself average height and a little on the heavy side. for the past 4-5 years I've been suffering chronic, crippling lower back pain (Spondylolisthesis) from sitting for long work days. I'm an insurance sales agent. Every other average office chair I've ever bought pinches my legs at the outer thighs it's impossible to get comfortable for men (between the legs space). This chair has luxurious space for the outer sides your legs and it's deep (Front to back). The lumbar support and head pillow are perfect. My feet can lay flat on the floor in the lowest height setting of the chair. I sit for six to eight hours a day and every other chair would feel like a coffin and give me terrible pressure points in the seating and lower back area. My lower back pain would have me barely able to walk for MONTHS until phys. therapy and chiropractor treatments restored me to normal. So far, no pressure points, no pain no limping. You might ask yourself why someone would pay nearly $400 for an office chair. If you've ever been literally limping, crippled and crying from excruciating lower back, hip and leg pain (Spondylolisthesis) more then once in your lifetime, there's nothing you wouldn't give to prevent it. If any char will do that, I believe this is it. It's magnificent! I do tend to slide down often because of the deep knee to back length of this chair and have to lift myself up to avoid poor lumbar posture. But that's what I like about it I can move around in this chair cross one leg over the other, face slightly left or right, and the height and width and support is perfect. The lumbar cushion moves like it's on tight bungee cords and is separate from the back of the chair. If you tilt the chair back you don't slide down. I may get a lap desk for my wireless keyboard so I don't have to lean forward to type. I'm also going to upgrade to the rollerblade wheels cuz my office has lumpy, concrete like, hardwood floors and the plastic casters make some noise. If you've ever heard those plastic wheels rolling across concrete you know what I mean. The polyurethane rollerblade wheels are all-terrain and silent. If you're anything like me by this chair. Now I truly know what it feels like to have my @$$ kissed all day!!!

***UPDATE**** Read below where I've outlined and left my updated review on why I've taken another star off of this chair. *************************************************************************************************************** I'm 5'10" and let me just say 19 inches is too much seat. So much so that it puts strain on the under side of my knees and causes all kinds of weird sitting positions, but I'll come back to that later. Let's start with setup. Easy set up. If you've never set up an office chare before, PROTIP: hand tighten any screws first, where there's still wiggle room, then once all the screws are in place for whatever piece you're trying to screw together, go back over them with the wrench and tighten them. I learned that this saves you from several headaches a long time ago when I put together my first office chair. This chair is no different. Follow those steps with each piece and you'll come out on top without having to unscrew pieces every time you put one of these together. Moving on to comfort. Back/lumbar support. It's there, it's thick, and it's comfortable on my back for a while IF I can stand to sit in the chair without slouching for more than an hour. Seat Cushion. Best cushion my butt has felt on an office chair hands down. I don't feel like I'm sitting on a poorly cushioned piece of plywood like I have with the 2 lay z boy chairs I've had in the past and the spring cushion really helps keep it's shape and allow you to sit for long periods of time without feeling like you've been sitting on a rock. Seat. As I said above, 19 inches is too long for someone who is 5'10" 250 pounds. I thought I was big enough, but apparently have to fit the bill for that tall category too and I don't see how anyone under 6 foot could be comfortable in this chair. What happens is that the underside of my knee joints hurt after I sit in this chair for more than an hour at a time and it's not like I'm able to take it back apart and put it back in it's box to return it. No, no. Serta basically made sure once you put this thing together, you weren't getting it back apart without damaging, scratching, or otherwise breaking the chair. Soto remedy the issue, I got an adjustable foot rest for under my desk. This helps alleviate the pressure a little bit and it doesn't feel like I've been hanging from monkey bars by my legs the entire day after I get up to go to bed. Other than that, it does tilt a bit but I assume it's because of how I sit in it. It's been a year and 7 months approximately since I received this chair. Moving around in it a lot trying to find a comfortable sitting position that doesn't hurt the underside of my knees is probably why it tilts to the left slightly. Overall, if the seat could be cut back a couple inches, I think this would be a 5 star chair. Tilt. It tilts slightly but not a whole lot. I've had chairs where you feel like you're going to be bucked out of them when you lean back and others that had a comfortable lean to them. This doesn't tilt back as far as I'd like but it's better than completely stationary. Hydraulic lift. No issues with this part. When I raise the chair it stays raised. It doesn't sink down the longer I sit in it like some cheap chairs I've had have done in the past. The lift is solid. As of now I think this should just be called a secondary big and primarily tall chair. It's unfortunate that not every site you go to or manufacturer tells you how deep the seat cushion is protruding out of the back like this page does. I could have compared the 19" to previous chairs and made the decision to pass on this one had I known. For now I'll call this a $380 (including the foot rest) learning experience and never buy a chair with 19" sitting area (the area between your butt and knees rest). ***Updated Review**************************************************************************** I've had this chair for 2 years now and I sit in it A LOT. To resolve the pain on the back of my legs, I got a foot rest which does the job. Back cushion: doesn't do the job anymore. I feel like my back is laying against a piece of plywood with a little cushion and my back is in severe pain almost constantly. Seat cushion. If I sit in this chair for extended periods of time, my tail bone starts to hurt. I've noticed that to make up for lack of height adjustment for taller people, they've just provided more seat to sit in and scooted the bottom half of the chair forward creating a more uncomfortable for us shorter heavy people. Structure quality: The chair now leans to the left, the arm screws seem like they've loosened. I have to sit with the incline turned on at all times to make this chair even remotely comfortable. Upholstery Quality: after a little over 2 years, the leather has started peeling. the material is hot and will give you a nice heat rash if you're not careful. Bottom line, after 2 and a half years, I'm ready for a new office chair. I've gotten more comfort out of chairs at half the price.

My husband is very happy with this chair. Sturdy, well built. He is tall and it also helps his back issues. Easy to assemble. Delivery was perfect.

Súper cómoda! Muy recomendada

This review is after 3 days of use. Generally I'm satisfied with this chair. This chair is a solid 3.5 star chair. Assembly took strength and close attention to the instructions but was overall pretty easy and took exactly 1hr from delivery to assembly. The arms do wobble but not a huge deal. Seat cushion has a seam that causes some minor discomfort in the thighs but other pluses such as lumbar support and overall sturdiness make up for that. Leather tends to warm up after extended use. Not recommended for extensive daily use. But perfect for occasional work/lounging. If you are looking for a chair you'll be sitting in 8hr a day what are you doing on Amazon in the first place? Get off your butt and test out a few chairs at the store and make sure it's perfect in every way!

Very comfortable chair. I'm 5F9 and I found the headrest cushion is a little low, kinda annoying on the shoulders, but I got used to it, not a dealbreaker.

Excelente silla, fácil de armar, ligera y resistente, materiales de excelente calidad, muy ergonómica y gran soporte lumbar; llevo 8 meses con ella no tengo queja alguna!!!!

I bought this chair as a birthday gift for my son. However the chair came defective. It does not move up and is stuck on down. My son is tall so I decided to spend the extra money and get him a good chair for his long legs. Now I'm stuck with a broken chair that he cannot use and looks like I'm out 600 plus dollars. :( so upsetting