AGPTEK Hands-Free Call Center Noise Cancelling Corded Binaural Headset Headphone with 4-Pin RJ9 Crystal Head and Mic Microphone for Desk Phone - Telephone Counselling Services, Insurance, Hospitals

I looked for a long time before stumbling upon this headset. The other options were either way too expensive or way too cheap. The price point on this is unbelievable for what you get. I paid $15. Great sound quality with an adjustable wheel. The mute option is perfect and works great as a double measure if you accidentally forget to mute yourself during a conference call. The material is very durable. I don't work in a call center so I can't speak to long term use but I will say that these are comfortable to wear for long periods. I got them for teleconferences that I frequently have to be on during the week and can't use speaker phone in my work area. It has saved me from many neck cramps and sweaty hands from having to hold my phone to my ear before. Plus now I can actually type or write while I'm on the call. The only thing that is annoying but easily fixed is that when the cord passes over something like a desk or gets bumped, the sound travels straight to the headset and is amplified. An easy fix is to clip the cord to your shirt or place a small towel or something soft under or around the cord if you do a lot of moving while using this headset. Overall, I highly recommend!!

I've only had these for a few days, but so far I love them! I got them because my job provided single ear headsets and I have a litte hearing loss. The sound from the provided ones wasn't loud enough and at times I was struggling to hear the reps we have to talk to.The sound on this new headset is much louder than I expected, which is awesome! My office phone wasn't included on the list of phones the headset is compatible with (which I didn't realize until I had already purchased it) so I was worried they wouldn't work. However, they work great and I don't have to use the adapter either! I do feel like they're noise canceling, from my experience so far. With time, I'll be able to see how durable they are. I have high hopes, but even if they break there is a warranty, which is nice. (If they do end up breaking, I'll update my review.)I have a ton of hair, so the metal part of the headset doesn't bother me at all. My only complaint is that the ear cups are a little small, but that's not a big deal at all to me.Overall, I think this was a great purchase for the price! I'm glad I found them!

I knew I was buying something that was cheap and was pretty dispensable. I had intended to use it for as long as it managed to function. It came in a small box and it was tightly packed so that was nice I guess. The cardboard box itself is a little flimsy but again this thing is so cheap and is made of such kind of plastic crap that you can't really expect much. anyway long story short I took this to work hooked it up to the telephone and was excited to see if I could save some time and comfort for answering calls all day. This thing absolutely sucks. It's not that it doesn't work and it's not that it doesn't function. It is that it just sucks. It's finicky it's light it's gross feeling it's too big and too small at the same time. The microphone boom thingy is literally just feels like you're breaking it whenever you move it even though it's specifically designed so that you can move it to be appropriately placed from your mouth. The recording sounds so bad. And the speakers sound so bad. I knew it was going to be this bad but the microphone quality in particular was disappointing. The big problem for me the biggest problem out of everything. Is that this thing is quiet. Now I want you to understand very clearly that I use this on exactly one office telephone. And I gave up fiddling with it very quickly. No more than 10 minutes. But in that time the microphone would rapidly go up and down in volume and it just sounded awful when I was checking it against my personal phones voicemail. and then I don't know if I was using it correctly or not but I was trying to figure out the volume rocker that's included and I also tried the headset without the volume rocker and it just seemed like this thing was incredibly quiet. Also to mention I do think I might have some element of hearing problems so the idea that it's quiet might just be me. I also just hear things that are like muffled even though nothing's actually muffled. I think I'm dying. At least I am on the inside. I'd suggest that if you want to use this thing you try it with caution. I was lucky enough to be able to return it and got my money back. I don't want a bad mouth the people who make this or the suppliers. But in my experience it was just from the get-go not good. I hope you have a really great day guys seriously just have a great day

The headset is good. I've been using it for more than 2 months already and it works great.You have to use the mic close to your mouth so people can hear you better.It's comfortable, and overall is a good product for a great price.

06-13-2017 // I am updating my review to reflect the fact that the company, MAMBATE USA, took it upon themselves to contact me after my review and offer a full refund or replacement for this headset - even though the Return/Refund window had closed. I accepted the offer of the refund and it has been initiated. The bump from one star to three is for the company going out of its way to rectify the problem. The headset itself is still a one-star due to the quality issues. I must note that the AGPtEK call center telephone with the single earphone headset is still working famously. The headset that came with that is now set aside as a spare as I am using a Brand Name binaural headset with the AGPtEK amp. Thanks you, MAMBATE.Worked great - for almost two whole days. Then the microphone died and was unusable. Dongle did not help and wasn't using it when it was working fine. Tested with dongle after mic went out - mic still bad. Glad I had the mono-version that came with the keypad or I would have lost 4 hrs of work. HAVE A SPARE is my best advice. Just in case. Of course, I bought this prior to needing it for a new job and the return window closed two days before I put it into service. You get what you pay for.