XBrand 27" LED Mist Indoor Floor Fountain, Freestanding Water Feature with In...

I had a mixed experience with this product, but ultimately, my faith in the brand was restored thanks to their customer service. Like a love affair gone sour, I fell head over heels for this product when I first got it. It seemed perfect, until, just 30 days in, the Mister stopped working. Naturally, I was disappointed, and it felt like the end of a beautiful romance. However, I must say, it's not just the product that makes a company great, it's how they handle issues that truly matter. When I contacted XBrand's customer service about the problem, I was initially informed that I'd have to shoulder the $10.00 shipping cost for the replacement part, as my request was just outside the 30-day free shipping window for part replacements. At first, I was a bit taken aback by this policy. It seemed rather inflexible considering my product malfunctioned just outside the 30-day mark, but well within the 1-year warranty period. I couldn't help but think that they should make an exception. However, after a closer look at their limited 1-YEAR WARRANTY verbiage, it did seem like they were following their stated policy. I was still disappointed and expressed my thoughts to their customer service representative. But here's where XBrand really shines: They recognized my disappointment and frustration, and their representative went the extra mile to keep me as a satisfied customer. They not only replaced the part but did so without charging me the $10.00 shipping fee, as a gesture of goodwill. This act of exceptional customer service completely turned my experience around. They listened to my concerns, acknowledged the inconvenience, and took steps to rectify the situation. This level of care and commitment to customer satisfaction is truly commendable. In the end, while my initial infatuation with the product may have soured, my admiration for XBrand's customer service has only grown stronger. They didn't just fix my Mister; they mended my trust in the brand. For that reason, I'm more than happy to give them a favorable review. In a world where customer service can be hit or miss, XBrand proved that they are willing to go above and beyond to make things right for their customers. That's something worth celebrating.

I bought this to replace my circa 1998 concrete 3-tier table fountain, which I was using to put a little moisture in the air in the kitchen, where my houseplants are growing. I stumbled upon this fountain, and chose it because it looks both gorgeous and as if it would take up even less room than my old table sized fountain. Got it, unpacked it, it was a breeze to put together. It has an on/off switch on the cord, which is so much better than having to unplug the unit entirely. It gave off a lot of mist , the colors are a beautiful, rich shade of green-aqua-blue....And unfortunately, there should have been a red color as well . A few of the tiny bulbs were out. The item was otherwise working so well that I really considered just keeping it, but I ultimately decided to return the defective model and replace it with the same product. But then I discovered that Canary has, for the same price as this unit, an otherwise identical model with a remote control! So I bought that one, which arrived today. The new unit was up and running in about 2-3 minutes flat, all the colors are working great, as is the remote, there's 16 different color features for blending colors, having only one stationary color ,having no color, 9 different mist settings....Unfortunately, there is no green color. This one is blue-red-yellow, not blue-red-green....And the green on the other unit really was a gorgeous shade of deep emerald, especially when it was running in an otherwise darkened room.Sigh.... I have tried to give the cons (no remote, no green) and the pros (everything else!) about both units. A remote is great, but an on/off switch on the cord is still pretty darn convenient. Both are quiet, colorful, and give off a lot of mist. According to my pocket humidity tester, these units raise the moisture in the air percentage in their proximity from 39-40% to 44-45%. No idea of exact range, but I have placed my unit in the middle of a large credenza, on which I have 10 herbs in pots growing. I believe it has enough range to cover that space, and the tester seems to confirm this. Hopefully that'll be enough to keep my poor plants happy until they can go outside again. I highly recommend either model, and I will probably wind up buying that floor stand model for the living room. The plants in there deserve a little more moisture too. :-)

From a cool aspect this thing really deserves five stars. I absolutely love it but the quality is so pi$$ poor that you really have to make some fairly decent modifications in order for it to not leak all over your floor. The stand is ridiculously cheap and when you try try to tighten the screws the coating that they put over them prevents a socket from tightening down the nut. I ended up using clear silicone RTV where the wire goes into the bowl so it wouldn't leak all over the floor. The stand is also wobbly and doesn't sit on your floor flat. I ended up spending a good 2 hours as a mechanically inclined person making modifications to this thing. Would I do it again? Probably because it is really cool but I do recommend you clean it frequently (at least once a week) and if you like to put a scent in the water like an essential oil it will diminish the amount of mist it puts out. It also makes the water kind of cloudy and slippery which kind of leads me to think that some not so good bacterial cooties might form.

This fountain is absolutely beautiful. It produces an impressive mist and gives the room a soft, relaxing glow. I originally purchased the same model for my office back in 2013, and the only reason I’m replacing it now is because it was accidentally broken during an office move. The fountain is very durable and well-made. When installed correctly, there are no leaks, and the mist output is consistently strong. I used my previous one five days a week for more than eight hours a day. Over the years, I only had to replace the light/mister unit a couple of times—it lasted about five years before needing a new one, which is excellent in my opinion. The only minor downside is that the newer replacement mister doesn’t allow you to select a single color like the original version. However, the rotating colors are still beautiful, and the light itself lasts a very long time. Overall, this fountain is a wonderful purchase for daytime or nighttime use (absolutely beautiful at night), with exceptional mist performance and long-term durability. Highly recommended.

I really enjoy this humidifier for its beauty and effectiveness, so I was super disappointed when it stopped misting. I initiated a return, but then found out it was the water I used the last time I filled it (bottled drinking water that was distilled) that apparently caused it to stop. It needs tap water or added minerals to work properly. As you can see in the video, it works just fine now with the proper water. (Have to figure out how to cancel the return!) It's easy to clean and fill. The only drawback is the stand. It works, but it could be more stable and a better fit for the bowl. The lights can be set to change color, to stay on one color, or be turned off completely. The sound of the water fountain is soothing. I love that the bowl is glass instead of plastic, for aesthetics and impact on the environment. It's functional and decorative, adding a unique bit of ambiance to a room. Use common sense when choosing where to place it, ie: not where children or pets are likely to knock it over.

I like the product . It looks beautiful and it works!!!! I almost give up on it and returned .... I assemble the fountain and plug in and it didn't start... Only lights works so I thought is broken send back to oryginal seller from canary asking for replacement. I revive it in 5 days as they promised . And hooked up again the mist maker . I use tap water as they ask and nothing again !!!! I had direct Number to one of the menager and was able to get in touch with John who actually was kind and nice and explained me problem with water chemistry ! I add some shells to tap water to help the water get some more minerals and leave the fogger over night and day . Evening I put on and works perfectly thanx again !!!!

The dish is nice works well so far. My complaint is due to the cheaply made parts and construction. The stand is awful and not sturdy at all. Any pressure and the weak legs unscrew and falls to the ground. The plastic parts are also frail looking and weak. Getting the rubber grommet in the bowl to plug properly was also very difficult to secure. I'm keeping it...I think...but wouldn't order again due to being so poorly made.

The fogger, the lights, and the bowl all work great together. If you're thinking you can just set the bowl on a table, though, think again. The heavy cord comes out the bottom of the bowl, secured with a thick plug that will prevent the bowl from being level. You need the stand, and the stand is junk. None of the stand parts fit together well (you have to put the little wood balls on the curved pipes, and you have to fit the six curved pipes into the central piece). The central piece is just a chunk of pipe with three chunks of smaller pipe welded inside (all painted), and the inner pieces were not straight on mine. Leveling the thing is an absolute nightmare. The curved pieces are either too narrow or too fat (over or under painted), so that you scratch up the paint stuffing them inside. If you have to bring one out a little for leveling (and you will) then the scratches are exposed. Canary chose a white-corded fogger to go with a black stand (this is photoshopped out of the product picture on Amazon) so you end up with a pretty unsightly cord hanging down. The remote control sensor that hangs just above ground level is three inches long and two inches wide at the center (also photoshopped out of the pic). Mine didn't come with all of the screws, forcing me to improvise and paint to match. I should NOT have to do paint touch-ups or find my own screws on a product of this nature (unless they send me the cash to do it). That's just poor workmanship and poor quality control. I was ready to send the whole thing back, but the volume of packing material prevented me. After spending so much time trying to make the piece of junk work, I just didn't have the heart or the energy to pack it all up. I do not recommend this product. In the time I spent on it, I could have bought the same fogger and built my won stand and bowl combo - for a lot cheaper.

Works wonderfully, pretty colors. Greatly recommend reading the instructions! It didn't work at first but figured out it was user error and needed to add salt! Who knew?! But excellent product!

The best buy I've had. Love it. It is just as in the photo. But pay attention to the size it is a bit larger than what appears in the photos. As for installation, there are two rubber pieces, i stuffed the rounded big piece in the hole at the bottom of the bowl, the other circular piece was almost useless, but i put it on the outer side of the bowl to support the first rubber piece. It worked great. Do not know how long it will last though.

Love it! A little flimsy stand but still like it.

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I SELDOM GIVE BAD REVIEWS AS Amazon is an excellent company! But the rubber plug won't fill hole, I have tried everyday to stop the leak and it leaks badly!!!! I have not see fog or mist yet, still working on setting it up for 5 days! NOT worth the expensive price! Stand is flimsy and I have a cat. But I will fill the hole with a plug and go from there! NOT a good product!!!! Way to much work to finally get it working, which I have not yet!!!!