Question 1

Is this powder heat sensitive? Am I able to add it to my hot green tea?

Accepted Answer

Hi, you could add it to warm tea but not if it's at boiling temperature or close to boiling. Some of the ingredients could lose efficacy when exposed to high temperature.

Question 2

I ordered a second batch, this one has a strong "bleach-like" smell and aftertaste and a scoop is different - is it different size/strength?

Accepted Answer

Hello

I am very sorry to hear you are not happy with the latest batch of the product. We did make a few minor changes.

The formulation, strength and dosage are all identical and exactly the same as before.

But the source ingredients (citrate and chloride salts) have been purchased from a different raw materials supplier. This may account for the differences in taste. Likewise with the scoop, because the previous version is no longer available.

As before, the new raw ingredients are 100% compliant with GMP standards and fit for purpose under EU and UK food safety and hygiene regulations. They have been rigorously tested, checked and signed off by Quality Control. If you would like, I can send you the Certificate of Conformance for this batch that certifies the above points.

If you are still concerned and would prefer a refund or a replacement, please contact us via Amazon Contact Seller form (on your order record) or via our brand website, and we will issue this asap for you.

Kind regards

Emma

Question 3

Does it contain Phosphate?

Accepted Answer

No, it does not contain any phosphate.

Question 4

Is it normal for the product to have a burnt smell (I was expecting it to just smell salty)?

Accepted Answer

Yes, unfortunately, there is a burnt plastic smell on a small number of the Fasting Salts products in the current batches (BN 111298 / BN 111299, manufactured in June 2021).

The smell is not coming from the powder but from the rim of the plastic tub container. Induction heat sealing has been applied for slightly longer than necessary on those tubs.

The safety and efficacy of the powder are not affected. The tub is made from food-grade HDPE plastic which remains safe. Also, the powder does not come into direct contact with the affected area on top of the rim.

To completely avoid the smell, you can decant the powder into a different jar or a sealable plastic bag, or recycle the old tub from your previous order. The powder itself is not affected and will not smell once it's taken out of the affected container.

We have already made plans to switch to different packaging for the next manufacturing batch, expected in October/November 2021.

If you'd prefer a refund, please request it via "Your Orders" section on Amazon and will be issued immediately.

ASIN	B07Z55FLJC
ASIN	B07Z55FLJC
Age Range Description	All Ages
Benefits	Supports Electrolyte Balance
Best Sellers Rank	8,074 in Health & Personal Care ( See Top 100 in Health & Personal Care ) 4 in Multiminerals
Brand Name	Nutri-Align
Customer Reviews	4.4 4.4 out of 5 stars (1,431)
Customer reviews	4.4 4.4 out of 5 stars (1,431)
Diet Type	Keto
Flavour	Original
Guaranteed software updates until	unknown
Item Form	Powder
Item Volume	0.5 Litres
Item Weight	400 Grams
Item model number	FSALTSP
Manufacturer	Nutri-Align
Manufacturer	Nutri-Align
Manufacturer Part Number	FSALTSP
Material Type Free	Sodium Free
Model Number	FSALTSP
Number of Items	1
Primary Supplement Type	Magnesium, Potassium, Sodium
Product Dimensions	23 x 16 x 6 cm; 400 g
UPC	604565366306
Unit Count	400.0 gram

Nutri-Align Fasting Salts Electrolytes Powder 400g | Pure & Unflavoured

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