Just 3 months old, stopped working... How do I get support?

Mine stopped working exactly 6 months after buying. Contacted the owner thru Amazon messaging assistant. Got a quick reply thru Amazon assistant from Janet saying she was extremely sorry and would replace it as soon as possible. Just send her my address. I sent her my address on May 11th. Still no replacement.

What is the warranty on this device? H2ofloss.com FAQ says it is in the instruction manual. It would be nice it were stated in the listing.

Mine broke with two weeks left on the 2 year warranty. The hose that is connected to the pump cracked off the pump and is therefore not usable. I sent an email to the company asking where I could send it for repair or if they could send me a replacement pump and I could fix myself. In the morning I had an email waiting asking for my mailing address. They placed an order for a replacement unit (not just the pump) that day stating I would receive the replacement in 5 days or less. So far, extremely good and responsive customer service. I'm waiting on delivery but to this point, I'm very satisfied with their responsiveness.

Has the product been updated to fix the small black piece everyone is talking about in the reviews ? Is there still a a leak?

The problem with the H20 flosser has been fixed; I bought one about 2 months ago and it never has leaked.

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Countertop Water Flosser for Teeth, Oral Irrigator for Family Care

Product ID: 20043792

Details

Brand
H2ofloss
Power Source
AC Adapter
Product Benefits
Prevents Bad
Special Feature
Multiple Tips
Unit Count
1.0 Count

💧800ml water tank capacity

🔇ultra-quiet whisper mode

⚙️6 adjustable pressure settings

309.60 DT

Duties & taxes included

In stock

Sold byAmazon TunisiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Tunisia.

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Description

💧 Elevate your smile game with whisper-quiet precision!

SMART SAFETY DESIGN - Overheat protection with automatic shutoff ensures worry-free daily use.
WHISPER QUIET POWER - Experience deep cleaning without the noise—perfect for early mornings or late nights.
CUSTOMIZABLE PRESSURE - Six pressure levels from gentle 5 PSI to powerful 110 PSI for a personalized flossing ritual.
12 MULTIFUNCTIONAL TIPS - Complete oral care with jet, orthodontic, tongue, periodontal, and nasal tips for the whole family.
GENEROUS 800 ML RESERVOIR - Longer flossing sessions without constant refills—effortless and efficient.

The H2ofloss HF-9 whisper Dental Water Flosser combines a large 800ml water tank, six customizable pressure settings, and 12 multifunctional tips to deliver professional-grade oral care quietly and efficiently. Designed for families and users with braces or implants, it features overheat protection and a sleek countertop design, making flossing easy, enjoyable, and tailored to your needs.

Specifications

ASIN	B010NNIZQE
Additional Features	Multiple Tips, Pressure Settings, Timer
Best Sellers Rank	#31,996 in Health & Household ( See Top 100 in Health & Household ) #77 in Power Dental Flossers
Brand	H2ofloss
Brand Name	H2ofloss
Color	White
Customer Reviews	4.3 out of 5 stars 16,543 Reviews
Item Dimensions	2.56 x 4 x 8.39 inches
Item Weight	150 Grams
Manufacturer	H2ofloss
Manufacturer Part Number	hf-8
Material Type	Plastic
Model Name	HF-9
Model Number	HF-9
Power Source	AC Adapter
Product Benefits	Prevents Bad Breath,Removes Plaque
Recommended Uses For Product	Plaque Removal, Gum Health, Daily Cleaning
Special Feature	Multiple Tips, Pressure Settings, Timer
Tank Volume	800 Milliliters
Target Use Body Part	Hands
Unit Count	1.0 Count

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

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Customer service was outstanding when I had questions about the product.

2 days ago

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309.60 DT

Duties & taxes included

In stock

Sold byAmazon TunisiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Tunisia.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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Very reliable shop with genuine products. Will definitely buy again!

2 weeks ago

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