Question 1

fan seems to be disconnected.  should this be one solid piece or is it broken?

Accepted Answer

Thank you for telling us about this!

If the fan is disconnected, then you have received a broken unit. We recently had a small manufacturing error and defective units were accidentally sent to Amazon.

Please contact us on Amazon and we will send you a new trap right away!

We apologise for the inconvenience this has caused and I hope to make it up to you! :)

Sincerely,
Helena
KATCHY Support Manager

Question 2

Where do I find replacement glue pads?

Accepted Answer

I used one of the replacement glue pads as a template on basic yellow sticky traps. Two discs can be cut from one sheet, and has the advantage of being double sided. Seemed to work just as well. MUCH less expensive and more readily available than the Katchy glue boards.

Please understand that my problem was with fungus gnats. If you problem is with some other type of insect, your milage may vary.

Question 3

Hi, this product came with glue boards? or I need to buy it separately

Accepted Answer

Thank you for the question! :)

All the KATCHY insect traps come with 4 glue boards already included in the package. Should you run out of them after some use, we sell replacements on Amazon here:
https://www.amazon.com/dp/B07GKG19MV

Sincerely,
Sandra
KATCHY Support Manager

Question 4

How does this product work with no seeums?

Accepted Answer

Works awesome for no seeums believe me you won’t regret buying one. I love mine. As a matter of fact I haven’t had one of them fly by my ear since my purchase. Had it about a year and a half.

ASIN	B08VKK6CLP
Brand Name	KATCHY
Color	White
Customer Reviews	4.4 4.4 out of 5 stars (2,072)
Is Electric	No
Item Dimensions L x W x H	10.9L x 10.9W x 0.5H centimeters
Item Weight	0.02 Kilograms
Manufacturer	Katchy
Manufacturer Part Number	KTY-PLG-RefBrdV3-8
Material Type	Rubber
Number of Pieces	8
Recommended Uses For Product	water
Style Name	Modern
Target Species	Fly
UPC	860006219819
Unit Count	8.0 Count

Katchy Duo Glue Board Refills (8 Pack) – Catcher & Killer for Mosquito, Gnat, Moth & Fruit Fly – Indoor Flying Insect Trap Glue Board Refills – Non-Zapper Traps for Buzz-Free Home

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