Royal Gourmet PD1300 Portable Propane Gas Grill Griddle for Outdoor Patio Grilling, Includes PVC Cover, 3-Burner Tabletop Griddle for On-the-Go Grilling and Outdoor Adventures, Silver

I purchased the Royal Gourmet PD1300. Upon unboxing the griddle I immediately noticed the surface coating was scratched/peeling in 3 different areas. The product was nicely packed and the box was undamaged so it is highly unlikely that the damage occurred during shipping. I contacted Royal Gourmet by email stating the problem and included a couple of photos. To my amazement, they quickly replied assuring me that they would immediately replace the damaged part. I expected my replacement to to take a couple of weeks to arrive but was surprised that I received it in four days. Again I was disappointed that the replacement griidle was scratched worse that the first one. I immediately contacted them again and I was told that they would contact the warehouse to address the lack of quality control and would ship me a second replacement. This time I was very surprised that it was rushed to me and received it two days after contacting them. I have to say that their customer service is outstanding which is very rare these days. The entire process was smooth and hassle free. They really take responsibility for their products and their customers satisfaction. The griidle itself is great. Assembly was easy only taking me about five minutes. Three knob control is excellent for cooking food that require different temperatures. The cooking surface is smooth and non-stick. It doesn't require seasoning but wiping the surface with oil and a paper towel prior to cooking is preferable. Eggs, no problem. Great for just about any kind of food. The size is perfect for feeding a family of 5 with room to spare. Griidle is a great alternative when you don't feel like firing up your charcoal/wood grill for smaller portions and light and convenient for setting up on a table at the park. Best of all it is easy to clean. Overall great product, will definitely consider their products again when it's time for replacement.

update sept 2021 : initially great unit. Now, 6 months later, the middle burner has somekind of leak and burns very differently that the other two. see picture. Review 6 months ago : Great griddle! With 3 modifications i made to make it way better. I was worried that it would not sear enough to make great smash burgers. I was wrong! The heat is tremendous. It gets to +-500 degrees at low, with three burners on. I made 3 modifications. 1. The grease container does slip out of the unit too easily. Solution : I stuck 2 magnets under the container, so now it actually « clicks » into place. 2 : The grease hole on the griddle IS NOT ALLIGNED with the container under it. Solution : I inserted a small funnel cup under the hole. The grease now trickles perfectly down in the container. 3 : Uneven heating. I read that the front would not heat up enough. Solution : I put copper tape over the back vent holes and on the sides so that heat stays more inside the unit instead of just flowing out too easily when wind picks up. Also, I had a problem at first ; i poured olive oil and heat up the unit to max. The oil turned into a black/deep red gunk, or resin, and stuck to the griddle. I had to use a razor blade to get it off the griddle. Lesson : dont pour oil on the griddle as it is too much and it turns into a resin. Instead, just dip lightly a paper towel in oil and brush the surface. See pictures.

This griddle was easy to assemble. Cooking is a dream, I can’t believe I never had one of these before. Royal Gourmet Is very affordable and a dream to use. Cleanup is easy.

Decided 3 Days before We left for a 2 Week Vacation in our RV We wanted a Portable Griddle in addition to the Standard Portable Grill we already had to more easily grill Scallops, Shrimp, Veggies, etc. Ordered this Grill and received 2nd day. Assembled it quickly but didn't have a 20 lb. Propane Tank to Test it out before we left. When we arrived at our Destination, we purchased a Tank. When I attempted to light it, it would not ignite. Being Older, I've had quite a few grills in my time and knew after 30 minutes I had a problem with the griddle. I called Joseph with Royal Gourmet. I truly appreciated his honesty! He told me they had received some griddles recently that had problems with either the Burners and/or the Regulators. Not many Companies are this Honest! They will give you the "Run Around" and maybe offer a suggestion, i. e., "Maybe you crimped the cord and you can get a regulator at a local Hardware Store and try that"! NOPE! Joseph apologized and at first said he would send me a new regulator as that had been the most recent problems. Then he said He would just send me both the Burner and the Regulator. Although somewhere the Regulator got left off the Service Order, the entire Burner arrived at our Campground via Fedex or UPS (Forget Which as We ordered several things during our Vacation). Having been in both the Corporate World and having had a Small Business, I realize Problems occur. But they way Joseph handled this on behalf of Royal Gourmet was exemplary! I want a Large Griddle for our Deck to supplement our conventional Grill. Guess where I'm going to Buy it? BTW, the Griddle now performs wonderfully! Piece of cake to put little Feet on Griddle. And if you set it on an unlevel surface, the Feet "Screw In" so you can adjust as necessary. Griddle Cooking Top is HEAVY As it Should Be! Cast Iron. I seasoned mine. Don't know if it was necessary but did it anyhow! Three Burners and can vary the Heat from Warm to Hot Individually! Great Product! Very good Price! And outstanding Customer Service!

We have not done many reviews before and so this should tell you something... this product is great. We ordered the item and somehow the shipping company delivered the item to an address over 1,000 miles from us (this was not the fault of RoyalGourmet).. RoyalGourmet immediately took care of the problem and we received the item before going on our annual camping trip. Now fore the review: it is very easy to use and get the burners lit.. we liked how you can use 1 or 2 or all 3 burners. Once heated, the who cooking area will stay evening heated and it is so simple to cook anything you are trying. The whole in the front right area for catching extra grease worked we good and did it's job as we hoped. We did eggs, we did hash browns, we did french toast, we did pancakes, we did bacon and it was perfect. We did some sandwiches with meat and cheese in them and they grilled perfectly. We decided to do some hamburgers and we placed a grill type pan we have on top of it, so they it was like grilling - they ended up perfect. After using, we waited until the unit cooled and we had it cleaned in less than 5 minutes.. we just wiped it clean with paper-towels and some parts that had food stick just a little, we scraped with a heavy duty plastic type spatula and the stuff came right off - leaving the surface perfect. By the way, we only used heavy duty plastic type utinsils when cooking our items. In conclusion - we would buy this unit again in a second and to state again - the company was 1st class in their customer service - just as the item is first class. Thanks, Marshall (ps.. we will probably order some more of these items in the near future to give to family for xmas, etc.