dreame L20 Ultra Complete Robot Vacuum and Mop with MopExtend Technology

Yes, it's incredibly expensive. Yes, it's probably far too expensive for most people. But is it worth that unbelievably high price? Well, firstly, looks: It does look amazing. Sure, you don't but a vacuum for its looks (!), but it certainly helps that it's a smart looking unit. And this is even more important as the base unit is HUGE. You need at least a meter clearance in height to be able to open the top of the base unit. And for something that you can't easily hide away in a corner, looks are therefore important. 10/10 for looks. Suction power: According to the stats, there are other robots on the market that have more suction power. However, I guess the old tale of 'it's not how big, it's what you do with it' rings true - as this has the perfect balance of suction vs battery life. It picks up everything it needs to on hard floors - and on carpets, it's great for the regular clean (but you'll still want a manual vac to do deep cleans). Noise: This is sooooo much quieter than my previous robot van (from another manufacturer). It's also not because the suction is less, because it isn't - the suction on this was double the old vac I had. I assume the tech has just improved. It's now possible to run this around the house in the night without waking anyone up. Bonus! Battery Life: No issues here. And to be honest, battery life doesn't matter with this unit. As long as it's clever enough to go back and charge when it needs to and restart automatically, then it's not an issue. It's a robot - the whole point is to leave it to get on with the cleaning, so if it recharges every hour, it doesn't really make a difference to the user. Smart detection: Our previous vac was stupid. Many times it had joyfully seen the cats had had an accident, and spread it far an wide (yuk!). No worries with the L20 - there is a button to toggle on the app that says 'Pet Owner'. This then tells it to be extra careful with pet accidents, and avoid like the plague. And so far, it's done exactly that. I'm now not worried about this. Mopping: It has two circular spinny mops. It can lift them when you don't want the floor to be mopped, or you can tell it to go back to base, drop them off, and go back out to vacuum. I personally set it to vac and mop at the same time (the mops are at the back, so it mops the floor that's just been hoovered). And judging my the colour of the waste water, it does an incredible job. When the mop heads get dirty, the robot goes back to base, cleans them, and then goes back out to continue mopping. At the end of the mop, it does the same process, but it also dries the mops - so they don't sit there, stagnating. The arm the mop is on also flicks out, so it can mop right up to the edge of the floor, without the robot body scraping along the skirting. I can't stress how well this mopping feature works. You have to top up the large water tank every couple of days - and empty the dirty water at the same time. BUT there is an option to plumb in the cold water tank, and the dirty water tank - and although I haven't done this yet, I will do. App: No crashes so far - so it seems stable. It's not exactly designed by Apple - so the UI is a little clunky, but really, that's such a minor point it shouldn't be on your radar. You can choose to clean the whole house, a room, or specific zones. It takes a while to get everything setup, but once it's done - it's really super easy. Summary: I love this thing. It just works well, and does what it promises to do efficiently, quietly, and to a high standard. I'm not a 'professional' reviewer - I paid full price for this robot - and I would totally recommend it to anyone who is looking for a unit to vac and mop. Is it worth the price? If you value your own time in any way, then yes, it's totally worth the price.

Dreame might be a bit of an "unknown" when it comes to robot vacuums, however, they've quickly established themselves and now make some of the best on the market, with the L20 being the current flagship (There is the L30, but that's not out in the UK, and it just adds hot water mopping) It's not without its flaws, but all of these robot vacuums have their flaws, so it's just what you can live with. The L20, does a fantastic job at cleaning: I cannot fault it, and its extendable mopping arm does a brilliant job of getting into corners and up against the skirting. - It'll return to the dock to automatically change the water, empty the vacuum if needed, etc. You can also set different cleaning routines per room, and choose to detach the mops for a certain room or area (maybe you've got long rugs or shag pile carpet). - AI obstacle avoidance is fantastic, and it'll flag up on the map where it found obstacles - It can detect overly dirty areas and either warn you or go back and give them another clean automatically - Despite its powerfulness, it's very very quiet in comparison to my older Neato vacuum. It had no issues picking up chewed-up fluffy dog toys from the carpet whilst we slept, without waking us. Also has a DND mode so it wont automatically empty the vacuum (as this is quite loud) I've never come downstairs and thought that it hadn't done a good job. It'll never replace a full manual clean, but means you can do these every few weeks, rather than every few days. Some of the annoyances though: - Whilst the app is very in-depth, it can be a little, unintuitive. Some settings are robot-specific and would be better suited to being room-specific. - The navigation can be, a little odd at times. I've noticed that the robot will go around a room to try and get to a dock right in front of it. Also when going around objects, sometimes it'll go extremely slowly by essentially wiggling along. These things can always be improved with software updates though, and the key thing to call out, is despite the above, the robot has never got stuck and has always returned home - Shifting to another map for upstairs cleaning, isn't particularly clear or intelligent on how this worked. I set my robot to map upstairs and then set it to clean. It immediately decided to go to the dock to fill up the tank so it could mop the floors. However, there isn't a dock upstairs, and it knows this since it's not on the map. All in all, I would recommend this vacuum. The flaws with it are all software so can be improved. Hardware-wise, it's been fantastic, and have no issues at all.

Edit after 2 weeks of usage: today while I was eating breakfast, I dropped my spoon in front of this piece of garbage, then, and i promise this is thr truth, I watched this stupid object try to navigate the spoon I picked up and washed, for 30 minutes. Yes, you read correct, thirty minutes this dumb matching tried to dodge an object that wasn't there for more than 5 seconds....... Total garbage Edit, after 1 week of usage: so I still think this machine is bad: 1) even though it has higher suction, because of its clumsy AI it misses a lot more than the L10s. 2) even though it has the mop extension, because of the clumsy AI it misses WAY more edges then the L10s, also when it tries to go round a furniture leg it avoids the leg by about 10cm, the L10s would literally hug the legs of my chairs without scratching them, the L20 is garbage in comparison. 3) I will confirm again, the L10s took 19 minutes to clean my office, for the last 2 weeks, the L20 has taken between 25 to 38 minutes..... I have no idea how I got the reading of 38 minutes.... Save your money, the L10s Ultra is EASILY better than this. I have 2 more weeks to return so I will continue to play and review, and as it stands I am going to return this L20 Ultra and buy another L10s Ultra! This is terrible!!! I am not including photos because the aesthetic of the machine is irrelevant. I have bought the Dreame L10s Ultra, and I have bought the L20 Ultra Complete....... Now, while if you have never had one of these machines before the L20 Ultra complete may be a life changing experience, let me tel you about REAL World functionality. The L10s Ultra is faster, less clumsy and cleans my whole office in 19 minutes. The L20 Ultra, is more noisy, slower, and cleans my office in 36 minutes. This is exactly the same space, same furniture, same animals, same pet bowls. The L10s while it has less suction, it's attention to detail is WAY better than the L20, the L10 gets in really close to things, even scuffing itself if needed, but it gets the job done much closer to the edge, the L20 has this mop extend technology, which only activates once a week unless you change the setting, so that means 6 times a week the L10s is going to by default give you a tighter clean. The L20 has way more effort put into the AI recognition, which in reality, sucks ass, because it spend a long time avoiding things that aren't there, for e.g, i watched my L20 go round a feather from a duver 7 times before it decided it could suck it up. The L10s Ultra, does NOT have as good a suction, it does NOT have as good a battery life, does NOT come with as many free accessories....... But I'll tell you one thing for free, it is WAY WAY better than the L20, £1100 for L20, £699 for the L10s, if you want an honest comment and review: I am going to refund this L20 Ultra Complete, and rebuy an L10s Ultra at half the price, because it is faster, more accurate and general much nicer to use! That's an HONEST REVIEW FOR SOMEONE WHO HAS BOTH! GET THE L10S AND SAVE £500

Absolute game changer for my house. I used to have a robot vacuum with a mop, but it was more like a cloth being dragged around. The Dreame L20 mops as good as a human! The vacuum is great too, automatically adjusting it's suction power depending on it's surface. It's also smart. If my house is an extra dump that day, it detects the filth, goes back to base to wash it's mop pads, and returns to the scene of the filthy crime to wash some more! Also empties it self. It has an excellent, easy to use app, which maps out your house. You can set it for different levels cleans and which rooms for it to enter. It also has a camera, so can see where it on your app if you want! Noise level was on par with the cheaper one I used to have. 100% recommended. It is an investment, but well worth it, considering the amount of time you get back.

My wife and I live in a 70m² flat, with half of the area carpeted, including the living room and bedrooms. My wife keeps the house very clean, typically vacuuming 3-4 times a week with a stick vacuum. I didn't have the chance to start using our new robotic vacuum until this week. So far, I have tried several functions, including: 1. Multi-floor house mapping 2. Clean Genius mode 3. Deep cleaning mode My wife and I believe we will be hands-free from now on. Here are a few observations: 1. The mop extends intelligently when the robot reaches edges or dead areas. 2. The mop lifts when the robot cleans the carpet, preventing it from getting dirty. 3. The robot can measure distances precisely and navigate through very narrow passages. When it encounters a low-height area or obstacles, it stops, assesses the situation, and tries different paths. With the app, you can control the robot remotely. I asked it to clean our home while I was in Greece earlier this week, and my wife confirmed that the cleaning was excellent. The design of the station and the robot is aesthetically pleasing, serving as a decorative addition to our flat. This is my first robotic vacuum, and overall, we are extremely happy with it. It's a fantastic product for any household, even if you have a heavily carpeted home.

This a good robot overall - clever extendable mopping arm, very powerful suction and (mostly!) hands-off operation. However there’s many small areas that let it down, leading to a bit of frustration. Firstly the robot has failed to dock a number of times in the first few days we’ve had it. Despite having headlights to illuminate its path it seems to fail to dock more so at night when it’s dark. This means the cleaning cycle doesn’t complete - pretty annoying to come downstairs in the morning to find a scheduled cleanup hasn’t run. Maybe this can be improved with a firmware update. If not this may be the one shortcoming that makes us return the robot and choose another brand. Battery life is good however it returns to charge at 15%. This seems too conservative and means more trips back to recharge. I’d like to see this changed to be 5% or max 10% (or made user adjustable). We have a 50/50 split hard-floor and carpets. Capet vacuum performance is impressive, however in the app it’s clearly an afterthought compared to the mopping functionality - confusing “carpet detected” messages in the app, if the entire room is carpet instead of the app automatically assigning it as such you have to draw a big carpet square over the whole room. Hopefully this can be addressed in a future app and firmware update. The app is comprehensive in its feature set however many areas need some polish, both in UI as well as English translation quality. We are still undecided if we’ll keep this robot. It does a very good job of its core tasks of mopping and vacuuming but there’s a number of disappointing letdowns, principally its failure to dock on a number of occasions.

Fab quality. Arrived so well packed and easy to set up using the quick start guide. Don’t panic when you see it all, it’s mainly spare bits and bobs. Just follow the guide and you will have it up and ready in 30 minutes. Warning though there is a lot of packing if to dispose of, all cardboard though. The hoover is noisy if I’m honest so it isn’t going to work running over night as we would hear it upstairs. But we did run it in the kitchen at midnight for a mop. Wow! Thai morning it was great to get up to a spotless floor. Our kitchen is large and all stone tiles and we have two working dogs who live in it during the day. It coped magnificently. It gets into all the corners. My only criticism so far is you can’t change the names of the rooms in the map??? If anyone has figured out how to do this I’d love to know. So far 10/10

I had received this robot vacuum today after extensive research on available options - you want to make sure for £650-£900 that you're getting your moneys worth. After a few hours of using this, I've decided immediately to return the item to buy the Roborock QRevo Master. The Pros: - We mopped the downstairs 1.5 weeks ago as part of a deep clean. We have a robot vaccum with a mop (Lefant M1 - cheap, entry level device that done a job while we were testing if this worked for us). This vacuum/mop combo left our downstairs laminate and tiles absolutely sparkling. - The auto clean functions are loud, but they work well. The hoover emptied itself of dirty water and debris hoovered up with no issues. - A deep clean was completed in 30 minutes (we have a townhouse so the bottom floor is decent sized but not massive). - The mop is very good, this is a monumental upgrade on my Lefant M1 (of course, at £140 a light breeze would mop as well as my previous robo vacuum). - The extendable mop arm does a great job of cleaning The "Meh" -AI looks okay but it drove over my table leg 6/7 times in a clean. It managed to get unstuck. Just as it looked like it was learning and avoided this table support, it ran over it again. Having only had the device a few hours, potentially it would learn in time. The bad (and unforgivable for a £650 hoover - albeit this is on offer, we're talking about a device that is the best part of £1000). - As I write this review my L20 Ultra despite working moments ago, is now "Offline" with no control through the app. This requires a reset to sort. - The app is appalling. Genuinely appalling. Since receiving today I have been plagued by connection issues where I have had to reset the device 4 times. Since doing this a 4th time, yes, it has worked. However as someone who is into tech and gets extremely frustrated by network issues not of my own doing, this isn't something I can tolerate long term. (All other devices, whether 2.4ghz or 5.0ghz wifi connection work with zero issues). - The app, when it works, is incredibly slow. Despite having managed to get this working, it's bad - from the onboard camera doesn't let you watch in real time (Is that the end of the world? No, of course not. But it is a feature of the product that I'm not getting) to the commands for the device such as pause, return to base station etc being mysteriously greyed out with no indication of why I can't control my device. - The buttons on the app are unresponsive, with no indication that you have pressed anything. I find myself mindlessly pressing the "agree to the terms and conditions" button over and over again before it decides to accept. I press "Clean".... then again... then again, because it's not doing anything. After frustratingly button-smashing for 7/8 attempts, 30 seconds later the command goes to the device and it starts cleaning. The cleaning functionalities are exceptional. It's a fantastic robo-vacuum that left a brilliant job of cleaning my house. However the app issues aren't something I'm going to tolerate for the price I paid.... Remember when I said it disconnected and went offline at the beginning of this review - it just came back online without me touching anything. Extremely temperamental.