Hairstory New Wash Rich Cleansing Cream for Thick, Curly Hair 20 oz Refill | Detergent Free for Thick Curly Coarse Hair, Sulfate Free Deep Moisture Cleansing Cream, Shampoo and Conditioner Alternative

I had damaged my hair over a year ago, and with urging from my husband, I decided to stop dying my hair and let it go natural / salt & pepper. I have very thick hair, and wanted to be able to help it stay healthy. I happened upon an article interviewing the founder of Bumble & Bumble, who created New Wash, and was intrigued. It seemed to tick all the boxes for me, so I decided to give it a try. All I can say is...AMAZING! I love that my hair feels, looks, and smells clean...and also feels and looks healthy! I noticed my scalp producing more oils when I washed with traditional shampoo. I don't feel that with New Wash. It feels more balanced. No more overly washed itchy scalp, or oil production over compensation. I didn't think I'd need the scalp brush that comes with it, but I love the scalp massage I get when using it! I love it and highly recommend it to anyone wanting to walk away from shampoo.

I was suddenly shocked to find my hair, that I usually enjoy, was dull and lifeless. My hair gal was at a loss also. I was going through some very stressful times about then and she suggested it could be that. I then saw an ad for this NEW WASH and thought it might help. That was about 4 months ago, and my hair has steadily returned to 'my hair' only better. I do alter the instructions a little...... I add a little volume shampoo to the crown of my head before adding the New Wash. Then after massaging it all in while thick, I then add more water and finish massaging it into all areas. After rinsing I follow it up with some Aveda Pure Abundance creme conditioner. That is the perfect routine for me. Most of us don't adore fresh clean hair because it’s just sort of dry and fluffy. This New Wash almost skips that stage and by day 2 my hair has body, shine, and texture, separating enough to show the layers. It has slightly helped a recent onset of psoriasis for which I am grateful. New Wash is expensive. probably could work great using less. But for now, I am thrilled that I love my hair again and my hairdresser is amazed too. We went from scared to lighten it due to its poor health and fragile condition to being back to my best blonde self and happy again.

I love the product. When I use it, and rinse extremely well, my hair is noticeably smoother and feels healthier. I would buy it all of the time if the packaging and price changed. To include an odd little plastic hair comb with a purchase is wasteful. The company should recommend using a wet brush or pick to comb out and fingertips to massage scalp. The size of the product is too small and you do go through it quickly. It’s very thick and should be offered in a different packaging like a large salve bottle. The squeezed bag is an eye sore in your shower. You spend too much time struggling with the twisting of the bag and little flap lid to remove the product. It’s also confusing which bag to buy. They look similar. You have to order direct or through Amazon. Not convenient as picking it up at a local store when you run low.

I love Hairstory the product. Leaves my curly hair amazingly soft. I've been using this product for more than a year now and noticed that I have less hair loss when shampooong. My issue is with this size and specifically the pump, which is a waste of money as it's hard to refill and water easily enter the pump. I went back to buying the 32 ounce refill size.

Great stuff but hate the price. This has transformed my hair and the curls are always popping. I also love that the scent is very mild. My hair has never been so healthy but as I said, that price is awful.

I have long very fine naturally blonde hair that I dye A1 (dark blue-black). My hair tends to get dry even though I don't use heat. My hair doesn't accept permanent or semi permanent dyes of any type, a single shampooing drains all the blue tinge out and significantly loses the black. I have tried every color safe, color protective shampoo and conditioner system, and finally accepted this is the way it is and I try to only use shampoo 1-2 x a week max. I selected this product in the Rich formula. PROS: It does make my hair healthier and adds moisture. It's nice to have one step and not have to let it sit CONS: It smells ABSOLUTELY TERRIBLE to me - chemical/harsh hair dye/acidic, it does speed up the greasy hair effect for me (second day vs 4th or 5th day), it's very expensive, the pouches are annoying and a waste of plastic, it does tend to make you break out along scalp line/behind ears I ended up getting the subscription after a few months of use even though I haven't gone through a whole pouch yet, I wanted the lower price and the refillable jar, I just wish they had a more eco-friendly way of getting it to you. I have to use a lot at a time for coverage (long hair, fine hair, and water pH/softness issues) but it lasts a while considering, even if I use it more than 2x a week. My best method for getting (almost) every drop out is at the end to put it upside down against the side of the shower and running a squeegee (or you can use your hand) and flattening it towards the spout. If it works for you, I hope you like the smell, thankfully I don't care too much since I work around smelly animals 14+ hours a day and have very limited social life even pre-COVID. It definitely still makes my hair color run down the drain but it's tied for "best" compared to everything else I've tried. UPDATE - don't bother with the stainless steel dispenser bottle, I'm on my second and they are pointless, the product is too thick and the bottle opening and tube are too small. I get a speck of the product out after one pump and then can pump til the cows come home and will never get any more (and yes I know how to make it so there's a vacuum). It's a total flaw, they've sent me multiple pumps, the first time after the tube had disconnected from the pump and I had a full bottle that I couldn't get any thing out of even after sacrificing a drinking straw to try and scoop some out. This is so frustrating and such a waste of time. I'll be using the big tin only which should come with it for the price you have to pay. I had to store the bottle upside down open and then swing it around and shake it violently every shower to get a little bit out. Once it got down some I had to water it down to get the rest (and there was enough for 1.5 months trapped in there).

IT took using it a few times to see any results. I like that it is one step, which saves time. Helped make my old lady hair more manageable.

Love this stuff. I can’t help but feel like I am getting ripped off though. I don’t like the new packaging ( the bottle). When you receive the bottle as a new product it is NOT filled all the way up to the top of the bottle. When the bottle starts to run low on product it gets stuck at the bottom. VERY hard to get out and kind of unsanitary to reach your hand in there to dig it out. I have been using this product for years and I prefer the pouch. At least I can squeeze every last drop of product out of the pouch unlike the bottle. Yes I use every little bit of this stuff because I find it very pricey although I do like the product and the results I get from it.

Great product, works great. It makes my Pretty look so beautiful. Thank you

Ich habe sehr empfindliche Kopfhaut und meine Haare werden hormonell bedingt immer dünner. Heute habe ich zum ersten Mal New Wash (Rich) benutzt und es fühlt sich toll an. Ich habe das Gefühl, dass die Kopfhaut regelrecht aufatmet. Ich habe weiches Haar, ohne eine Spülung benutzt zu haben. Ich werde New Wash weiter benutzen und hoffe, dass meine Haare (Haarausfall) sich wieder erholen und nachwachsen. Die Verpackung verspricht das jedenfalls. Etwas ungewohnt ist es, dass das Mittel nicht schäumt. Aber gereinigt fühlen sich Haar und Kopfhaut trotzdem an. Bis jetzt 5 Sterne.

I absolutely LOVE this for my hair. This is the first time in my life I can let my hair dry naturally and it looks fantastic! I purchased this months ago and still have more then half left. Really brings out my curl and NO FRIZZ! So happy thank you!!

It’s ridiculous how small this item was and how expensive it was!!!!

I thought I would try this product as I have dry white hair and a sensitive scalp. I didn't use any mousse or setting spray afterwards...just dried my hair with a dryer. It left my hair looking very dull but it was less dry and frizzy than usual and my scalp didn't itch or flake. I think it is overpriced for the alleged benefits and one can spend a long time rinsing it out which isn't good for water consumption or the environment. I did shed less hair than normal which is positive. My hair looks dirty after a couple of days and it has a strange smell which doesn't happen with regular shampoos, perhaps I don't need the rich version? I have mixed feelings about the product and will probably return to using my regular Australian brand. I am convinced that there are other cheaper products out there that do the same thing.