Voltas 183V Vectra CAW 1.5 ton 3 star,New star rated, inverter Split AC|4-IN-1 Adjustable mode|High ambient Cooling-cools even at 52°C|Anti dust filter with Anti-microbial coating|Copper Coil| White

The packaging of the product was very good .it was from the latest batch , April 2025,. there was no dent no damage to both odu and idu. The cooling is awesome.it is working silently. There was a slight hiccup with installation which was resolved by customer care in a jiffy. The voltas service centre is some two kilometres from our house they came immediately and installed it.the charge was 1500rs and for stand ,825including installing it. The already existing stand was some what rusted so it was i who insisted in changing it .Every thing was good 👍. It is absolute value for money as i got in festival discount. Now what I am going to write has nothing to do with Amazon not the sevice centre .the chief technician some how convinced me with this and that and took away my old voltas 1.5ton ac which was in workable condition for 2.5thousand. But of course the installation was very good. Performance of ac is good I bought voltas because the old ac which i had was also voltas and the service centre would attend a complaint on the same day.

Worst product ever. 1. This is not a 1.5 ton ac. Its rated capacity is 4800 Watts or 1.36 ton ac. 2. There is no information about this product on Voltas product website to understand how to use the operations correctly 3. The AC severly shortcylces in a large room, not sure why - it reads the temperature wrong, maybe its low quality temperature sensor in the system Now coming to the quality part: 1. Of the two units I purchased 1 developed a hissing and swooshing noise within 1 month. 2. The engineer who visited from their service center for the complaint, refused to try re-installing (given that was the best course of action) citing another engineer had installed it first, not clear why would that be the case 3. The initial technician (Named Parvez in MG road Gurgaon - very helpful) who had installed the AC, promptly came the next day to reinstall the AC and did so however the sound got worse 4. On further inspection he mentioned that the IDU is likely faulty as the noise is coming from the IDU 5. The next day I must have called these guys over 15 times just to get an acknowledgement of a visit and then finally a technician was assigned, to my horror the same person who refused to re-install the AC, only to learn that he would come again and try to reinstall the AC yet again! There need to be better SOPs. I wonder how this company has survived so long. I am sorry to say will probably never buy their ACs again. Just a bad experience altogether. Incrementally even the government here should be held responsible that they are unable to keep a check on what kind of products are being sold in the market. It is just a bad overall experience. Do not recommend - not just because of the quality of the product but also its after sales service and lack of basic SOPs on when to engage senior technicians/engineers. At the same time I would recommend Amazon to not list such products on their website.

It's a very good product

We needed an AC asap, stores like Croma, Vijay sales and Reliance we taking longer to deliver the unit and their technician would have come in 3-5 days. Sunday 1am, we placed the order and on Wednesday by 11am i received the product. Then, I reached out to amazon support and a madam there helped me to connect with the nearby Voltas Service center. By 4pm, my AC is working. Best price and the fastest. Voltas is a trusted brand and we got a 1.5 ton for 26k whereas the best in market Croma was only able to offer a Voltas 1.3 ton for 27k Few things to note, 1- buy 3m drainpipe yourself as the compnay is charging 400 for a basic pipe which honestly is inferior in quality as compared to the one I bought from blinkit for Rs150, brand - lifelong. 2- purchase the wall bracket stand yourself, it costs 450 from amazon whereas for a similar non branded stand, the company installation charge is around Rs1000. 3- buy a well insulation coated copper pipe by yourself beforehand. The company charged 450 per foot (nomial market price) for a local copper pipe which is not as well covered as the one which comes along the unit from the company. You can purchase this by weight at the wholesaler shop. 4- Already buy a 16A plug as the company is not providing a small detail like this and neither is the installation technician carrying it. * something VOLTAS can do better is to provide 15ft copper pipe option, include drainpipe, a 16A plug in the box, maybe the wall clips and white tape aswell. Basically work on making the customer's experience easy and train the installation technicians better by making them aware of cleaning after the job or being polite in not littering my place. Something that is a basic practise in the west and we can learn good things. "Small details matter" Hope this helps!

Runs at low voltage (160-170) as well. But better colling performance if you use voltage stabilizer. Recommended to use stabilizer if in your area voltage is below 170 voltage.

I ordered the VOLTAS 1.5 Ton 3 star split AC on April 17th. AMAZON delivered the unit on April 22. Faced lot of difficulty in getting the unit installed. After several attempts to reach their customer support using their customer care numbers, I finally managed to get the unit installed on April 28th by Image Engineering. It is most frustrating. Installation charges are Rs 1750, in my opinion are high. AC is working for the last two days

I bought this AC with a belief that it is a TATA brand and expected a great product. Within 1 week of installation, the AC wasn’t working well and started to give out hissing sound when it was turned on. On surfing the internet, I was shocked to see the issue was due to refrigerant leak. Shocked to see such a health hazard to which me and family including my 3 year old kid was exposed to. All I can relate to is a faulty installation at first place. Then the usual process started. Submitted a complaint and got a response that it will be rectified in 24-72hrs. Even after 72hrs, there is no response. Once again, I contacted the customer care and they provided me with the manager of authorized service center for Voltas. He never picks the calls nor he was able to send me the technician to look into my AC. And at last he said he will send a technician first thing in the morning and I began to wait. No one turned up. As I was traveling the next day, I was literally pleading and begging to have a technician. But it fell on deaf ears only. I had to cancel my travel, only to wait for no response again. Again it started to same cycle of calling the manager of the service center who said he will send the technician first thing in the Sunday morning. Had to wait the whole day to see no one bothered to service my AC. Such a pathetic customer service and I don’t understand why a brand like Voltas have given authorizations to do service to some third rated guys as Urban company guys are way better than these. When am posting this, it has been around 6 days since my initial complaint and even escalating to Voltas customer care, they don’t seem to bother. I never expected this kind of attitude from a reputed brand like TATA Group.

I seriously don’t know why this product has less than 4 review starts. This product is genuinely good and not makes lot of noise. The size of the AC is small and that makes the appearance good. The installation service is also fast and good however it’s quite expensive, it was around 3k without extra copper pipe but including with the stand and water pipe. And the most surprising part for me was the installation charges is higher if someone bought it online vs offline. If someone bought is offline they can install at the half of the price. Thats what the TATA executive told me.