Native by Urban Company M2 RO+UV+Copper+Alkaline+Mineraliser 10-Stage Smart Water Purifier | No Service for 2 Years | India's Only 2-year Unconditional Warranty | Smart iOT + TDS Monitor | 8L Storage

I bought this Native by Urban Company M2 RO water purifier for home use, and overall the experience has been good. 💧 Installation & First Impressions Delivery was on time and installation was done professionally by the company technician. The setup process was smooth and hassle-free. 🏡 Daily Use & Water Quality We use it daily for drinking and cooking. The water tastes clean and fresh, and the multi-stage purification (RO + UV + Copper + Alkaline + Mineraliser) gives confidence about water safety. It works well with regular tap and borewell water. 📱 Smart Features & Maintenance The smart display/app is useful to track filter life and system status. The 2-year service-free promise is a big plus and reduces maintenance worries. 👍 Pros: Very good water taste and quality Multi-stage purification with added minerals Smart monitoring features Professional installation Low maintenance for long term use 👎 Cons: Needs continuous electricity supply to function, so during power cuts water dispensing stops unless you have inverter backup 📝 Final Verdict Apart from the electricity dependency, this is a reliable and modern water purifier for home use. If you have a stable power supply or inverter, it’s definitely worth considering for clean and safe drinking water.

The Native M2 is by far the best water purifier I’ve used. With RO+UV+Copper+Alkaline+Mineraliser technology, it delivers clean, healthy water every time. The unconditional warranty and two‑year service‑free promise add peace of mind, while the standout feature is its smart app monitoring — giving real‑time insights into TDS, water consumption, and service alerts. Choosing this purifier was a great decision; it combines advanced purification with modern convenience.

Here’s a clean review you can post for the Urban Company Native water purifier: Been using the Urban Company Native Water Purifier and the experience has been really good so far. The water taste feels clean and fresh, and the purification quality has been consistent. One thing I liked is the modern design — it looks premium and blends nicely with the kitchen setup. The purifier works quietly, water flow is good, and the smart features make it feel more advanced compared to regular purifiers. Installation and service from Urban Company were smooth and professional as well. Overall, it feels like a reliable water purifier for daily home use with a good balance of technology, design, and purification performance. Cons- One drawback in the older model was that water wouldn’t dispense during a power cut, and there was no alternative way to access water without electricity. However, Urban Company has improved this in the latest 2026 model by adding an inbuilt battery backup, which solves a major inconvenience.

I am writing to express my profound disappointment regarding the product and subsequent service experience. My initial impression of your service, based on external ratings, has proven to be entirely inaccurate. There are recurring concerns regarding the product's core functionalities. Specifically, the Total Dissolved Solids (TDS) measurements displayed within the application consistently differ from readings obtained using professional tools, often by a significant margin of 40-50 units. Furthermore, the filter health indicator relies solely on a timeline duration rather than actual sensor data. This design choice prevents users from accurately assessing the operational status or effectiveness of the filters. The only functionality observed to operate correctly is the water usage tracking. Regrettably, the customer support experience has been consistently unsatisfactory. I regret having initially provided a five-star rating and a positive review for the installation technician. Shortly after installation, we began encountering multiple issues: the water quality deteriorated with a noticeably unpleasant taste and elevated TDS levels. Most critically, a dangerous electrical shock occurred when my mother attempted to fill a glass of water from the outlet, causing her significant distress. Despite my consistent and frequent follow-ups with both the service team and the installation technician over the past four days, no effective resolution has been provided. Appointments have been repeatedly scheduled, canceled, and rescheduled, often accompanied by internal blame-shifting. The responses received have been largely unhelpful, consisting of generic apologies and various excuses such as "systems are down," "too many issues to handle," "no technicians available," or claims that the issue is "out of scope." Having been drawn to your product by numerous positive reviews and its technical specifications, this is my inaugural experience with Urban Company. Regrettably, the service provided thus far has been characterized by mere delaying tactics and a failure to address critical issues promptly, even in an emergency situation involving a newly purchased product. Amazon's current operational practices are a source of significant concern, particularly regarding widespread issues with product delivery, challenges in securing timely refunds, and potentially problematic product exchange policies. A specific case highlighted a notable discrepancy in refund processing subsequent to an exchange operation. A product originally valued at 1700 INR yielded a refund of only 220 INR upon exchange. Further concerns encompass allegations of misleading product promotions and potentially manipulated product ratings. These reported issues have reportedly led to significant financial detriment and adverse customer experiences. Despite sustained follow-up efforts spanning a 16-day period, attempts to resolve these issues have been unsuccessful, exacerbating financial losses. Consequently, it is advisable for consumers to consult independent third-party reviews prior to making purchases and to exercise heightened caution when utilizing Amazon's product exchange program. Anecdotal evidence suggests that attempts to secure a refund for an exchanged item are frequently unsuccessful, often leading to the forfeiture of the original product without adequate reimbursement. Additionally, customer service interactions have consistently entailed extended hold times, frequently between 30 and 40 minutes. Notwithstanding Amazon's established market presence, these recurring operational challenges indicate a potential decline in service quality and suggest practices that warrant scrutiny. This situation is a cause for serious concern and requires careful consideration by consumers. Allegations persist regarding the management of customer feedback and reviews for certain Amazon-affiliated products. Specifically, instances have been reported where honest assessments are reportedly edited, removed, or prevented from appearing on the product display page.

Filtration process is little slow it takes around 30min to filter 8 litre of water. It is power operated, so if you live in continues power shortage area than go for Native M2 pro variant it has battery inbuilt in it, other than that M2 and M2 pro both are same. It a good RO , water quality is good and taste is also good. Let's see how it performs in long term , Application is also good but need little more improvement, its videos play doesn't work everytime. Few bugs are there in Application.

Our house is situated in a non-industrious residential area of Mumbai. But lately, the water quality has been fluctuating a lot, and my parents felt like the water tasted different. That's why I purchased this RO water purifier, so we can always check how the water is on the phone. Surprisingly, TDS was 400 when the guy came for installation. I thought it would be less than 200, as we usually get municipal water or tank water stored by society upstairs. After installation, the guy showed the TDS had gone to 58. I asked him if we can increase it, but he explained that they don't have that feature, because it mixes impure water with RO water, and that can be risky for health. Never knew this is how they increase TDS in other brands, so thankful to Javed also for letting us know. Speaking about value for money, I don't know - there are other brands also offering slightly cheaper ones, but I really liked the touch panel in this one. And the unconditional warranty for 2 years, guess they are including that in the price. But still worth it, because atleast I won't have to worry about it for the next 8-10 years, which is what I wanted, and pure water for the family to drink without any anxiety.

best ro

Product is Excellent