Lockly Visage Zeno Smart Lock - Facial Recognition & Fingerprint Deadbolt

It is not often I leave reviews unless the product is outstanding in all aspects. So I am writing this review. The Lockly Visage met all those criteria. I did research for two days to find a smart lock. I did searches, I read reviews, and went through most of the locks on Amazon (there are a lot to say the least). From inexpensive to expensive ones. I narrowed my search down to three contenders. All highly recommended locks. What gave Lockly the nod was the face recognition and home kit compatibility. Many times my wife and I have come home with our arms full and searching for keys in your pocket is an adventure. It's like having an arm full of groceries and swiping your foot under the back of your car to open the tailgate. Face recognition solved the problem. I found the Visage build quality to be solid and easy to assemble. Okay enough about the reason I purchased the Visage. It took me no more than 20minutes to get up and running after opening the box. Side note: If you have an old door like I do the deadbolt holes are smaller than the 2.125" hole required to install the Visage. Hole was enlarged and the installation moved forward. The instructions are very straight forward (which I missed a step see later) and easy to follow. Once set up and tested I set up wifi, face recognition, fingerprint recognition, PIN code as well as Home Key. Each set up was easy and needless to say all worked as I have a habit of testing and retesting when I get a new product. In summary I would highly recommend the Lockly Visage and I confirm if you are looking for state of the art smart lock it is well worth the price. One other side note to clear up what happened in my initial setup. During set up I missed a small but important detail the magnets on the door sensor are supposed to be with 3/4 of an inch. If not the door says it's open when it is actually closed and auto door locking won't work. This is the best part, I emailed customer service on a Sunday evening mind you and got a response within 30 minutes which resolved the situation. I had mounted the magnets further apart than recommended. My mistake but the big take away is that I got a response Sunday evening. That's a first. I will end with this. I recommend the Lockly product and the lock has been working flawlessly.

Whether it’s using your face to unlock the door, remotely locking up, or adding temporary access codes via the app on your phone when something unexpected pops up, these features all work exactly how you would want them to AND they even give you two batteries so there’s never downtime for charging which is an underrated pro move.. With so much done so well, , the couple issues I have aren’t complaints that subtract from my appreciation for this smart lock in any way. If anything, I am respectfully adding my thoughts to the many that clearly went into making such a great product. As far as the product itself goes the sensor that detects whether or not the door is open or closed feels like a vestigial appendage that is hanging on for dear life. It’s a purely aesthetic issue but it’s one that many people will be displeased with as well. Hopefully they can figure out a way to make it a more integrated feature but until then, I removed it and am ok with only knowing if the door is locked or unlocked. My other knock isn’t with the product itself, but with how quickly they advertise buyers will be able to install it. Frankly, Lockly’s claim of a 15 minute installation anyone can do is rather dubious. If you’re a locksmith; contractor or work in the trades it’ll be easier but even for these guys, 15 minutes is a rather hyperbolic expectation to set for the first attempt. I don’t imagine 2-3 hours is uncommon for people who rarely reach for their tool set. Couple things I recommend if you’re not Tim the tool man. 1. Give yourself enough time and block off at least a couple hours on your schedule for this install. It doesn’t require many tools but if you never use them, your mind probably isn’t conditioned for this to come naturally and you could struggle. That being said I do believe even if you never have touched a screwdriver, given the time to work through everything, you could install this yourself. 2. The written instructions are ok but I recommend going a step further. Watch an unpacking video so you’re familiar with what comes with the lock so you know all the different parts and pieces since you won’t use all of them. Next watch the installation guide a few times so you know the process before starting. Also keep it loaded on your phone to refer to while doing the install so you can check your work. 3. Have some extra tools handy when you start. The holes for my strike plate were not catching one of the screws when I installed the new strike plate and it kept me from making it flush and the door could not shut smoothly. I had some toothpicks and glue I jammed in the hole and you could do it with as little as wood shavings. I recommend having something to shave off some material in this location in case you have problems closing the door. TLDR: Excellent product. The best way I can describe it is by using two of the biggest names in the cell phone world… It’s got the latest features ( latest for door locks anyway) like android but ALSO has the bug free, smooth functionality and simplicity of an iPhone. That being said, If you’re not well acquainted with your tools or working with your hands, don’t count on their claim it can be installed in 15 minutes. Give yourself time to install it so you don’t have to leave home with a front door that doesn’t lock.

I moved into a house that was long time lacking in TLC, and I am by no means a DIY kind of person. The house had a Yale x Nest on it which worked fine for a while and then started eating batteries before becoming unreliable. I put alot of research into what lock I wanted because as you’ll see in the video the door frame and trim need to go up and the door needs a serious washing and painting and I wanted something functional that would look nice once the project is done - but, unfortunately, I couldn’t really wait to replace the lock until then. I went with the black lock because the door will ultimately be painted pink and the door knob was black which meant one less thing to buy in a never ending financial “to pick up” list. I started my search wanting something that could integrate with both iOS and Android operating systems without needing a separate app. For clarity, I do have the Lockly app and I do use that for controlling the lock settings but I can also use it in Apple HomeKit and my guy can use it with whatever homekit’s equivalent is for Android. The one feature of this lock that put it in the forerunner spot prior to purchase was that I can use my watch or my phone to unlock it, too. For me that was something I hadn’t considered but it incredibly functional because I’ve always got my Apple Watch on (but don’t always have my phone). Once the box arrived I was shocked at how heavy it was and upon opening the box it was clear that the lock itself it incredibly well built. It was easy to install and it’s beautiful. I’m happy I went with the black because I think it’ll achieve the look I’m going for once everything is finished. Now, I’m going to start with the con because it’s much shorter. The little flap to protect the screen is cheap as hell. I wish it was a little firmer or felt a little more stable but it’s very flappy. Having said that, it does NOT come on the lock. You place it with a little sticky thing. I wish it was hinged and not sticky because maybe that would help. For the pros: 1. The app is flawless. 2. It will prioritize Bluetooth over WiFi (but you can change this if you want in the settings) to preserve battery and it will automatically default to the least battery draining option. 3. The batteries are USB rechargeable. And, Lockly provides you with two batteries. 4. They give you two manual keys just in case of power outages or something but you can recore the lock. I didn’t, but if I get another one I will as to keep all the house the same key. 5. You can select times for certain functions. For example: if you have a cleaning lady on Mondays and don’t want to give her a code, you have automate it to be unlocked between certain time frames. 6. You can choose to have the lock automatically relock at a set time frame after being unlocked. I have mine set for 30 seconds because if I need it unlocked for longer I just disable the auto lock. Now, a couple things that would make me reorder another one or add another: The usage log tells me who’s entering the house and how they unlocked it. You can add multiple fingerprints for the same user. I added my thumb and forefinger because it’s not uncommon to have my hands full of items and it’s just easier sometimes. Also, if someone had larger hands some angles are tough to read and so having the backup is nice. I can choose who has access, I can rescind access, and I can choose which type of access they have. For example: nobody, other than me, needs my lock to open with facial recognition… except my Dad. My Dad is elderly and this is really easy for him. The scrambling numbers on the key pad frustrate him and his phone is literally just a phone and he’s too distrusting of the government to put his fingerprint in there.. so, unbeknownst to him, I set up facial recognition that way when he approaches the lock will open. The door does chime when it re-locks, but it’s not loud and you quickly become accustomed to it and it doesn’t phase me. That said, if you want, you can turn it off. I love being able to remotely check to ensure the door is locked and I also love being able to use HomeKit for this. I did set up an easy 4 digit code through HomeKit for my Dad as the Lockly app wants at least 6. The HomeKit and Lockly apps really integrate well together. I wasn’t thrilled with the price point of this lock but I’ve been using it for a couple months now and I truly wouldn’t hesitate investing in their products going forward. Oh, and, one last point - my entire block last power last week during a storm. I did have my physical key, but the locked worked great without it due to the ability to run off my Bluetooth. All in all, this is a phenomenal product. I’ve included a few screen shots of the app. A couple of them are edited down just so you can see the visual of which user has which opening capabilities without showing personal data. Hope this helps!

I have had many smart locks over the years. Multiple Kevos, a couple of Augusts and a level lock. Nothing compares to the Lockly Visage Zeno. I’m not going to go through the litany of features it has. Just going to focus on how we use it. It was easy enough to install. Took me maybe an hour. I setup everyone in my family with a code, their fingerprints and the face scan. Super easy in all cases. The facial scan works so well its all any of us have used. It unlocks within a second or two every time. Zero issues with connectivity unlike every other smart lock I have had. It comes with two rechargeable batteries. More than 9 months in I am still on the first battery. 28 pct. I will switch this weekend. My August burned through 2 expensive 123 batteries every three weeks. My wife and kids have complained about every other lock we’ve had. They have all thanked me for getting this one. Expensive as heck I know. But worth it. Raining, hands full - all good. It unlocks in an instant without touching it.

This is a fantastic lock! It supports so many different unlock methods, including temporary codes if you have people that need to get into your house when you aren't available. The facial recognition is the real star, though, I love being able to unlock the door while my hands are full. It uses a proprietary battery, but it lasts an extremely long time and they included a spare! That means you can charge the spare when the installed battery gets low and just swap them out. The app works well and it integrates with my Google Home setup. It doesn't offer a lot of functionality to Google Home, but it does have the basics.

I love this thing and although its expensive I think its worth it. I was hesitant to buy it because the android app isn't well rated but I've had no trouble with setup or its functionality. I love that I can just walk up to my door and it unlocks for me. I haven't had any problems with face unlock working, the only thing you need to know is that you have to stand in front of the lock instead of to the side. Obviously if you have a storm door its something that you will need to open to get it to work but that is one of the reason not to buy a video doorbell. Video doorbells battery also don't last that long because of it. The sense auto-lock feature is also great. I setup my fingerprint which seemed to work just fine although I don't really even use it since the face unlocks so well. The only downside of this lock is that some people find the numbers hard to view and not having the numbers in the standard grid all the time makes it time consuming and a hassle to use anytime you need. But like I said the people we give access to our house we just program in as face and fingerprint and people haven't had any issues. If your having trouble figuring out where to go in the app to add fingerprint or face unlock you just need to add them as a user and then click on the user to set it up. We didn't even need to connect this to WIFI to set everything up which is good for security purposes. I can unlock it from the app if I want but I haven't had the need to. I like that it comes with a replacement battery that is rechargeable via USB C. As it pertains to one time access codes I don't have a need for that nor do I care to know who is coming and going inside my door every time so I don't utilize that. My understanding is that there may be some kind of subscription for the one time access codes but don't quote me on that and if that's something you need make sure to look into it before buying.

Haven't used it much since I'm away from home but in the short time i have used it i can honestly say this is the one! No need for a Bluetooth or wifi connection to rely upon to autounlock. The facial recognition solves that issue. I can see why the battery life is so long. Facial recognition is almost immediate but like I said I've only used it a few times. Build quality is like no other smart lock I've tried to date. Very solid feel to it. The dead bolt operation manually is ultra smooth. On my previous lock sets there was usually a spot that hung up. And if I tightened the lock to the door too tight the motor wouldn't be able to get passed that hang up and register as jammed. With the lockly I was able to really crank the inner plate down tight and no hang up what so ever. The door sensor wasn't an issue for me as many people had made it seem. To be honest from what I'd seen, people didn't try hard to install it correctly and didn't take the time to route the wire properly through the provided slots on the back plate of the inner door lock. The magnetic trigger sat discreetly on the inside of the surround molding of my door, is completely out of the way from getting snagged and knocked off by anything. The app is simple yet effective. I have the autolock set to immediately lock after closing. The alerts are also immediate no delays open/ close, lock/ unlock. Installation was breeze. Overall I am extremely pleased with the lockly visage facial recognition lock. If there's any reason to edit, I'll be back to give my opinion but for now Lockly has easily earned my 5 stars. Great job!

This is a nice product so I should give it more stars but people don't read reviews unless it is 5 stars or 1 star. So let me say the quality of the product, the facial recognition and finger print scanning works great. But there are too many things that doen't make this a smart lock. 1. It has a magnetic sensor to know when the door is open or closed, but when using auto-lock it does't use that sensor. So, if auto-lock is set for 5 sec. and the door is open for more than 5 sec. the lock will operate the dead bolt to the lock position even though the door is open.lock the door. So now if I close the door the dead bolt will hit the door jam. I don't know why it will operate when it knows the door is open. 2. Auto-Lock can't be programmed to lock the door during certain times. I would like it to lock the door between 9pm to 6am so that way it will lock the door if i forget to lock the door before I go to bed. 3. The programming it does have for a specific period of time is dumb. So, if I want to set the time period from 9pm to 6am, it won't do it because it will only program it to 11:59pm. It will not program it 6am because it considers that a different day. 4. Status of the door lock is not available. So if you are outside, in front of the door, if the lock operates, open or close, a green led light will show during the operation, but you don't know that status of the operation. It should green when the lock opens and red for when it locks. Now you know your door is locked. 5. Inside the house, especially at night, when you can't see the lock from a distance, it should use the led to flash green every 6 sec if the door is unlocked and red if the door is locked. That way you know the status of the door from across the room without having to walk to the door to check that it is locked. Even the cheap electric lock I had previously did that. I am hoping that Lockly will come up with an update soon that will correct these issues. It seems to me that this is just programming, not a hardware issue.

The lock is extremely easy to install. Immediately after installation, all the features except fascial recognition worked perfectly. I couldn't get the lock to recognise me. I was offered support by Lockly and after a firmware update I was able to add my face. It now works brilliantly. Having two long lasting interchangeable batteries is very handy.

I don’t normally write comments or reviews but this lock deserves the time and effort, I can’t speak highly enough of it. Now I’ve fully tested and happy with it’s functionality, I’m ordering 2 additional the same for other doors on the house. I purchased the Lockly Visage after doing a lot of research trying to find a smart lock that would do everything I needed, in particular I wanted it to work with Apple Home (without a separate hub for the lock itself) and most importantly Apple Home Key. Whilst I wasn’t looking for facial recognition I now find I’m using this more than unlocking the door with my Apple watch or PIN. I used a local locksmith to re-key the override key to my other house keys and install the lock, the process was simple and went with no issues at all, I’m not the best handyman but after watching the locksmith install and a number of utube videos I believe I could have just done this myself. The setup process was simple, I just followed the instructions and had it all up and running and connected to Apple Home in about 5 minutes. The lock is installed on my shed/garage, with access to Apple Home I can run a simple automation to turn on lights etc whenever the door is opened and lock the door at 6pm each night or when I leave home, no more wondering ‘did I lock the shed’ when I go to bed each night! My positives to using this lock: - Simple install and set-up. - Connect to Apple Home and can use Home Key from my phone or watch. - The override key was a must and was easily re-keyable to my other keys. - The PIN or fingerprint reader for access on the odd occasion when I don’t have the phone or watch, but I’ve found the facial recognition is easier. - The door sensor to know when the door is open or closed, whilst its still early days I find myself checking in the app to see if its closed and locked, it hasn’t missed yet and I’m sure my trust will build as time goes on. There is one negative with the door sensor, see suggestions below. - The rechargeable battery, this was a big plus, no buying standard batteries. It comes with 2 so I have a second battery charged ready to go when one gets low. In saying that the lock has been installed for 2 weeks and I have certainly given it a workout, and the indicator still says 97%. - The Lockly support is great, I contacted them multiple times prior to the purchased and always received a reply on the next business day, thanks Sol for answering my many questions. - I quizzed my locksmith on how solid and secure the lock was during the install, he said it was a great lock and well built (the locksmith I used doesn’t sell Lockly so there was no benefit to him singing its praises). My suggested improvements: - The door sensor looks like an afterthought, there is a small cable and you need to attach the sensor to the door and the magnet to the frame. Whilst this is quite small, easy to attach and works perfectly, it doesn’t look great if you are a bit pedantic like myself. When I contacted Lockly, there is an improvement on the way, they didn’t mention when but it will be built into the lock. - For the Lockly app, it’s simple and works great but there isn’t an option to have the door lock at a specific time of day, only to lock after a period of time (5, 10, 60, etc minutes), you can customise the number of minutes until it locks but I would have preferred to also have a time of day option, for example lock at 6pm at night if it’s still unlocked. In saying that I was able to achieve this using a very simple automation in Apple Home. My final comment – It does everything all in one, connects to everything, electronically and physically secure, great lock and thoroughly recommend it.

Great technology, facial recognition works perfectly!

While this lock has proven to be quite good it turns out it can’t be used in an Australian apartment because it is not fire rated something that was just told to me by my Strata board and the people who do the fire testing. Why on earth accompany based out of Australia does not realise that I look like this is not compatible in. Most Australian apartments is completely beyond me. After over a year I have to now take the lockdown and spend hundreds of dollars on another lock that has a fire rating and not the features that I liked in this particular lock. The company needs to make sure that people who buy this lock for an apartment are aware that it is not compatible under the fire and safety act for apartments and I’m incredibly upset and angry but I now have to spend a fortune buying one of their other locks that is via compatible and hiring a professional locksmith to install it at a cost of eight or $900. It is not good and the company needs to address this.