SentrySafe Fireproof and Waterproof XX-Large Steel Floor Safe with Digital Keypad Lock, DOJ-Certified Large Gun Safe for Home, 4.71 Cubic Feet, 37.7 x 21.7 x 19.0 Inches, EF4738E

First and most important, this is an excellent safe. Unfortunately, this one had misalogmed hinges and would not lock properly. Set up a Return with Amazon and they delivered a new replacement and picked up the first one. Great customer service from Amazon for which we're very grateful and satisfied... All at NO EXTRA CHARGE!

The safe arrived early, kudos to the delivery personnel. Initially, they could not find the safe on their truck because side of the shipping box with the address label was face down and separated from the rest of the box. I presume this was a loading issue and some items may not have been secured for transport somewhere along the lengthy journey from China to Northeastern US. Generally pleased with the purchase. A few issues to highlight. The safe has about five or six scratches or bruises on the exterior; none major. Probably the result of handling. The safe was dusty inside and out. The left front shelf bracket was loose with two screws dislodged and unable to be firmly reinserted. I made a workaround. The safe must have been sitting in a warehouse for some while. There was some white powder material in various places inside the safe, probably from the insulation and (rough) handling again. Some of the interior covering material was loose. Likely, again related to repeat handling. Finally, the door handle is a little loose. Quality of product – A. Shipping and delivery – A-. Condition of product – B.

I purchased this safe about a year and a half ago, and the door no longer closes or locks properly. For a product that’s supposed to protect valuables, this is completely unacceptable. When I contacted customer service, they refused any return or replacement, saying the warranty was expired. Their only “solution” was to literally push my entire body weight against the door—especially the left side—while entering the code and trying to force the handle to turn. They even suggested having a second person help push so the gasket would compress. I’m sorry, but if a safe requires two adults to shove the door just to close it after 18 months, that’s a design failure, not a fix. Do NOT purchase this model. It’s unreliable, the support is unhelpful, and the safe becomes useless exactly when you need it most.

I had two safes stacked on top of each other. After one fo them finally broke, I decided to get this baby instead and sold the other safe to a friend. Please remember, these are not theft proof at all! These are fire safes to gift the fire dept time to put the flames out before your valuables and important papers burn up. If someone breaks in, this safe makes it harder to grab and go and gives the police time to respond. The size is perfect for everything that I had in the two 2.0 safes. If you want a safe that will keep people out, then you will need to spend $1000 plus for a true secure safe. I wanted something as a deterrent that was too heavy to run down the stairs with and that did not break the bank in price. This was the perfect choice! This baby is not going anywhere since it is large and stable. I have had no issues with the lock, buttons or battery backup. I recommend replacing the battery every quarter to make sure that you have no issues at all.

I ordered this safe because I wanted something a little taller than the compact safes and something that can hold my laptop and hard drives when I travel and this one works great. We had a prior version that was shorter and it was a challenge to get down on the floor to open it. For this one, you do need to sit, but the keypad is close to eye level. Also, the interior shelves are adjustable and so I can put them at the height I need for the various items I am storing. If more shelves are needed, you can call the vendor (toll free number on the manual) to purchase more. Additional options for shelving can also be purchased, such as a hanging file, but I opted for a file box (that can lay on its side) for important documents. I have had this for three months and still love it and the size. The only issue is that the interior has an odd odor, probably from the chemical used to fire-protect it and so I will put a baking soda box in it to see if that helps.

The safe's rubber seal did not extend fully around the inside. The door was offset slightly causing the door to stick when closing and opening at the upper most bolt side of the safe. I will most likely grind it down a little to make it close better. Two of the shelf brackets were broke. I have contacted Sentry safe over these items. I will see if it gets resolved. But overall I am EXTREMELY happy with the safe.

This is a perfect size for a home safe. It's highly rated and has great security features. Very roomy and holds a lot of items and boxes. Nice interior with felt lined shelving. Easy to set up and lock/unlock. It was great they offered in-home delivery set up in the room of your choice. That was so convenient. We got a credit on our homeowner's insurance once we set it in place and bolted it to the wall.

Great safe. One issue is it comes with a factory code that cannot be changed. So if someone finds this code in the owner’s manual, they will always be able to get in the safe and there is nothing you can do about it except order a new actuator from Sentry Safe. I had to do this and they were AWESOME to work with. It also comes with keys which will always open the safe even if you don’t know the code. So this is another security issue. As long as the factory code is destroyed when you set up your own code and the keys are kept in another secure place like another safe, there shouldn’t be a problem. I have no complaints about the safe itself. Well made and easy to use.

Stores a lot of stuff and easy to program. Was delivered very fast.

Great product at a great price. Works perfectly.

We bought this safe in February of this year and by one employee closing the safe with a little too much force - both the handle and lock were busted to the extreme. We asked if we could get a replacement because it was on warranty, they said no - in order to get a replacement they have to try all troubleshooting before requesting the replacement. Because the handle was broken they are sending a replacement handle with a 9 page instruction booklet on how to replace with a number of tools we would have to acquire and take the time out of our work days in order fix... Overall, very disappointed that they do not have technicians or service people they can send out to fix their products. They essentially expect you to find an available locksmith, pay for those services, and hope it doesn't happen again.. We simply wanted a replacement or someone to service the safe and they were unable to accommodate that. I would not recommend Sentry Safe if you are looking for a reliable safe with helpful customer service.

Excellent product delivered when promised. The programming is simple and no problems with the keypad entry to report. Great purchase.

Nice safe for an entry level price. Works as expected, no problems with setup or use. Daily use over the past few weeks have been fine. Electronic keypad works fine, but also nice to have a keyed override.