hOmeLabs Dehumidifier 7,500 Sq Ft 50 Pint with Pump 120 Pint 95°F, 90% RH

I’ve owned this for over a year, and did register it for allowing for an additional year. It’s worked great and I was able to remotely monitor the humidity of my cabin remotely via WiFi. Sadly recently the pump quit working, so it wasn’t able to pump up and out of the cabin. I emailed customer support and they have been beyond fantastic. They asked a few questions, I had to send the receipt, serial number and a couple photos. With me filing the registration it gave me an extra warranty so they are shipping a new machine at no cost to me!! This is the dehumidifier to buy! It is reliable, the wifi connectivity helps you monitor moisture from afar and allows you to control the machine remotely as well. If the pump fails, the machine does continue to fill the tank and stop, thats how you’ll know you have an issue with the pump. Solid and well built machine compared to others I’ve bought! A+ and customer service is A++!

Funciona según lo previsto. La bomba se reinicia tras un corte de luz cuando los usuarios no están en casa. Me gusta la opción wifi y parece funcionar bien. El diseño es deficiente: el cubo se llena de agua antes de que arranque la bomba.

I usually, do not write negative reviews, but I had to write one for this product. This is my third Homelabs dehumidifier. I like them because they were very quiet compared to the other ones. First one lasted about two years . that one did not have pump ( gravity drain) and I was using external pump to drain in. After two years, it was making such a loud noise that I could not use it when I am working in the basement. I bought my 2nd one in April 23. This one had an internal pump, but pump stopped working in August 24. Try to call support, but there is no more phone support. the support page has a chat option that does not work. It is simply an image of a chat button but linked to nowhere. You can not find any parts for these humidifier anywhere on internet or from homelabs. It seems that these are built to work for one year. Finally, I ordered my third one in September 24. (1 week ago). This one claims to have solved the drain pump issue. It says in manual that pump will not drain continuously, so water pump should last longer. However, this one has WIFI, that was important for me. Unfortunately, WIFI does not work. Simply it does not go to AP (access Point) mode. That means you can not connect it to your network. Following instruction does not help and the link in their app for instruction of resetting WIFI is not relevant to this model. Long story short, this company started good. Their humidifier had very low noise and they had a phone support that was very responsive. Current support page is a mockery. Now, they have reduced the quality of the product while price has gone up from $240 to $320 ( I compared my last one 2023 model with my new 2024 model) plastic parts simply became worse, the size of the bucket has reduced. In positive side, there is an improvement in drain connection which is now a quick-fit style. Also they have changed the air flow direction from top to the side which is much less annoying. Overall, it is a pity that homelabs started with a good product 2021-2023, but quality of product and support has drastically reduced since then. I am going to send my new dehumidifier back and my recommendation is not to waste your money on this dehumidifier. It costed me about $250 per year (averaged over 4 years). It can not be repaired. no spare part exist and no support part exist.

great product. i bought one of these and it worked great. the wifi control and the pump function are great and allows for control and monitoring when youre not home. its quite effective and powerful enough for my two spaces. one is 600 sqft the other is 1800 sqft.

Bought two of these. One has been working continuously, the other quit after a couple of years.