Question 1

Is there a way to get additional poles?

Accepted Answer

yeah cause I left mine inside the water filled side and started to rust.. I would want extra poles too

Question 2

Can you buy on or two more extensions for this product ? I love love love this mop but it’s so short it’s back breaking

Accepted Answer

Dear customer,
Thank you for your appreciation of our mop, and we apologize for all the inconvenience caused to you. 
We are sorry that there are no separate extra extension sticks accessories on sale, currently is only a set of mop handle, and the extension sticks inside are available to be set up in your mop, please go to have a look on product link https://www.amazon.com/JOYMOOP-Microfiber-Cleaning-Washable-Adjustable/dp/B091F3HHMD . 
And it's grateful to hear your vocie, we will consider put more mop extensions in our furture products. Perhaps you can pay a liitle attention. 
If you have any other questions, please be free to contact us.
Thanks,
JOYMOOP

Question 3

Improvement? Have they improved how the mop head attaches? It was three Velcro strips that peeled away after a few uses.

Accepted Answer

Hi dear customer, 
During the use of pads, please notice that
1, Make sure the pad's UP side is right.
2, Match the three pockets in PAD correctly with corresponding three tabs/clips in the mop-head. 
3, Press firmly to make the pad stick on mop-head.

If there is any problem on the item, please message us via Amazon, we'll help you fix it.
Thanks.

Question 4

Where can I contact the seller? I bought mine and within a month of use the mop head broke.

Accepted Answer

Go to my orders on Amazon and open up the information about the product and look for the seller information. There should be info given to contact the seller.

ASIN	B0BNZYVK1N
Additional Features	Adjustable
Brand Name	JOYMOOP
Color	green (light green)
Customer Reviews	4.0 4.0 out of 5 stars (201)
Handle Material	Stainless Steel
Handle Type	Expansion
Head Material	Microfiber
Included Components	1 X XL Bucket #5 - Green, 1 x User Manual, 2 mop heads and 2 pads, 2 x Mop (10 x Mop Handle Rods), 6 x Extra Pads
Item Type Name	Cleaning Tools
Item Weight	3.72 kg
Manufacturer	Jianmei
Manufacturer Part Number	5-D-01-JM
Material Type	Polypropylene
Model Number	Bucket #5 Green
Volume	9 Liters

JOYMOOP Mop & Bucket with Squeezer for Floor Cleaning and Wall Cleaner, Flat Mop and Bucket System Set with 2 Mops and 8 Large Microfiber Pads - Green

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