Question 1

One of my four order of crystals only came with 18 in yhe box instead of 20. Please let me know what I need to do to get the other two.

Accepted Answer

When this happens YOU need to Go to YOUR ORDERS see link at top of page on the right side. Click on that and find the item that arrived broken, damaged, defective such as this only 18 and 2 missing from the 20 ordered. Once you locate your item then often you are given options right then to return or get refund etc. But sometimes not and then the best option I have found is to keep that page open so you have the order #, title of item and or not the item # too. Open a new page/via opening browser again and search for live chat or google fast for 1-800 phone # or email to customer service which is the slowest. I find live chat seems to take a little longer up front but get the best results these days ever since Amazon sent it's customer service over seas and I've run into some really strange communication difficulties. (Like when missing a small pan and baking rack out of a pair of 2 for around 5 dollars in same order of similar full size items for upwards of 27 and 35 the phone lady kept trying to refund the higher end money and not resolve the actual item missing. It was crazy and ever since I've gone with Live Chat though it too has been bogged down perhaps due to the Covid situation and more shopping and thus more problems overall too on daily basis. But meantime remember this always go through AMAZON for all these kinds of problems but within that 30 day satisfaction period Amazon gives you as it's customer. Do not automatically by pass and go to the seller as often as not the seller did not ship item directly to you but Amazon's warehouse did. And even when seller did the shipping Amazon is the one standing behind you and has your back as in if a seller sells through Amazon's good name then Amazon has you the buyers back and will help you get the results needed via Seller if seller lets you down Amazon sees your communications and can step in if they attempt to cheat you. Overall yes you probably would need to return all 18 in this case and re-order the 20 again or from another vendor depending. The Q/A section often is skipped by sellers though not always and us other buyers are not always sure what to tell you if it's about the order not the items use or quality itself after buying it. Good luck and hope you got it figured out in time. Stay safe I know your issue was more than a year ago.

Question 2

How many pieces? How many individual pieces?  What’s the total number of icicle sets?

Accepted Answer

It is 1 set of crystals 20 pieces

Question 3

Does the hole go all the way through on the icicle part, would like to change the connecters

Accepted Answer

yes, the hole goes all the way through; these crystals are very beautiful, you are going to love them

Question 4

I need one more piece , how can I get it?

Accepted Answer

It comes in set only.

ASIN	B01KJDVVP0
Are Batteries Required	No
Brand	BronaGrand
Colour	silver
Customer Reviews	4.6 4.6 out of 5 stars (1,227)
Is Customisable?	No
Item Dimensions	10.2 x 7.6 x 2.5 Centimeters
Item Package Quantity	1
Item Weight	109 g
Number of Pieces	20
UPC	708311260136

Bonayuanda 20pcs Clear Chandelier Icicle Crystal Prisms Octogan Crystal Bead for Lamp Decoration 38mm by Bonayuanda

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