Question 1

Is this supposed to be applied while wet? I was rubbing it in so long that I thought it was supposed to be applied while dry.

Accepted Answer

Body butter should be applied on dry skin. Massage onto skin and allow to sink in before dressing. Shea body butter is one of our best moisturizers, it takes a bit longer to sink in!

Question 2

Mine is not creamy. Kind of hard. Need to get out with spoon. Is something wrong.

Accepted Answer

Yes it should be creamy but the original formula was so good the only lotion I'd use. I'm pissed I gave away two of them because they changed it and it SUCKS NOW. Scent changed, benefits changed, moisturizing quality surpassed 100% and is  5% now. I'm so annoyed they should have mentioned it was different. I thought they changed packaging at first. My hands are so dry and it's not even winter the original formula healed my cracked fingers and chapped lips (in winter) I gave away so many of these lotions and i am crying over it. Wish I had a warning I'd have bought them all. It's WHACK NOW. I have so many of the new ones that I wouldn't even give 42$ for dollar store lotion.

Question 3

Is this the old formula or the new vegan one? Can you kindly confirm that the product shipped is the old formula please

Accepted Answer

Hi there! Thanks for being interested in The Body Shop Shea Body Butter! This is the new best ever formula of our Shea Body Butter, which was recently reformulated to enhance its performance even further and provide 96-hour nourishing moisture. All our new body butter formulations are also now formulated with over 95% natural-origin ingredients and vegan certified by The Vegan Society. Hope this helps!

Question 4

Why do you use these ingredients: Dimethicone, Phenoxyethanol?

Accepted Answer

Hi there! Thank you for reaching out! We use several silicones in some of our products. As new information becomes available, we review the safety and environmental impact of these materials. We only use environmentally-friendly, safe silicones in The Body Shop products, so you can use them with confidence. Read more here: https://www.thebodyshop.com/en-us/about-us/ingredients/about/a/a00022 Hope this helps!

ASIN	B07MQ6DDV7
Active Ingredients	Shea Butter
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#164,698 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #591 in Body Butters
Brand	The Body Shop
Brand Name	The Body Shop
Country as Labeled	United States
Customer Reviews	4.4 out of 5 stars 2,578 Reviews
Global Trade Identification Number	05028197924157
Item Dimensions	4.33 x 1.57 x 6.5 inches
Item Form	Cream
Item Volume	5.1 fluid ounces
Item Weight	0.15 kg
Item dimensions L x W x H	4.33 x 1.57 x 6.5 inches
Manufacturer	Buth-na-Bodhaige Inc, d/b/a The Body Shop
Manufacturer Part Number	XRD80ZB
Material Features	Natural, Vegan
Material Type Free	animal-derived ingredients free
Model Name	The Body Shop
Model Number	5028197924157
Number of Items	1
Other Special Features of the Product	Not-Tested-On-Animals
Product Benefits	Deeply nourishes dry areas while helping improve softness, smoothness, and shine.
Recommended Uses For Product	Dryness
Scent Name	Shea Butter
Skin Type	Dry
Special Feature	Not-Tested-On-Animals
Special Ingredients	Shea Butter
Specific Uses For Product	Warm a small amount between hands and apply to dry skin, lips, or hair as needed for targeted moisture.
Target Use Body Part	Whole Body
Unit Count	5 Fluid Ounces

The Body Shop Body Butter

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