ARRIS TM502G Telephony Modem

I PURCASED THIS ITEM BECAUSE IT IS IDENTICAL TO THE ONE FROM TIMEWARNER EXCEPT WHEN I HOOKED IT UP TIME WARNER WOULDN'T LET ME CONNECT THE PHONE I STILL HAD TO USE THERE'S. I WASN'T HAPPY WITH TIME WARNER NOW I HAVE 2 IDENTICAL ARRIS TM502g ONE ON TOP OF THE OTHER. NO FAULT WITH THE ITEM I PURCHASED JUST TIME WARNER'S RULES PLUS I DON'T HAVE TO TURN THERE'S IN. AT LEAST I DON'T HAVE TO PAY THEIR MONTHLY FEE IN WHICH IT WAS FREE 4 YEARS AGO NO FEE THEN THEY DECIDED TO CHARGE A MONTHLY FEE STARTING SEPT. WHAT A RIP OFF.

I spent 37 dollars to buy a used modem from Amazon warehouse. This is the same model as the one I have from Comcast. I then called Comcast to replace their modem with this one. The process was extremely easy. They need the CMAC address from the modem to register it with my account. Then they walked me through the provision/reset process. The person helping me was extremely professional and friendly. After ten to twenty minutes, I am free from the $7.00 monthly rental fee!!! I just cannot believe that I have been paying monthly rental fees for almost ten years now.I don't know why some reviewers say it is not working especially for the one reviewer in Fremont, CA, who posted his review three months earlier. I live not very far away from there. You do not need the more expensive model, TM722G (DOCSIS 3.0) as one reviewer claims you need. TM502G is of DOCSIS 2.0 and supports up to 40 mbps. If the internet speed you buy is less than that, then this modem is more than enough.The only complaint I have is that the modem is not "like new". It is actually very worn out. But I guess I cannot ask too much for so very little money I paid. I can recover the cost in five months. After that, I am saving the rental fee month by month. For that, I am very happy.

I bought this to replace the Comcast owned one I was payin $7 per month for. At $30 This thing pays for itself in 5 months. After hard times I needed to reduce our bill to keep the cable. I was paying like $174 a month for triple play.(-$3.98/month) I got rid of extra extender units.(-$9.99/month) I replaced a standard set-top box with an extender unit.(-$3.99/month) I got rid of that service protection plan.(-$7.00/month) I got this Modem.______________________________________This got the bill down to $149/month. That's a $24.96/month Savings (~15%)!DETAILS:So my unit did work. This listing changes from time to time as suppliers become available. The supplier I bought from seemed legit and proved to be. Others have not been so lucky. You must get an unregistered modem. If it was leased to a Comcast customer who sold it they will not activate it. Just save all your purchasing information incase you need to return it.RANT WARNING:Ok great the results above speak for themselves, right? The company you pay $174/month to have to treat you with respect, correct? Nope! Of course they don't, silly me. Well it's not like Comcast was going to make it easy for me. I was on the phone for 2 hours having spoken to 5 or 6 different representatives, with 3 different accents, and 4 different time zones. I was transferred to their upper tier technical support just to be disconnected. I got an Indian team that I could barley comprehend and who put me on hold for 25 minuets just to transfer me again. Then I was transferred to the business only department who can't help resedents. It's a blood curdling, face melting, slap your forehead repeatedly experience. I had to wait like 15 munities each time they transferred me, just to be told they would have to transfer me again. I'd be given a phone number that can not be reached from my service area, and have to call back, navigate the automated system, use a reference code that didn't work, and have to re-explain what I was trying to do, THEN BE TRANSFERED AND START ALL OVER AGAIN! AHHHHHGH! I'm a very even keeled person but I lost control at that point. I was trying with all my self control to be respectful, but was on the verge of rage. I pleaded with the next representative, "You make sure, personally, that I reach the right person this time." And he did! It went smooth after that, 10 minuets later it was up and running. I did have to be transferred one last time to activate the voice part of the modem, but it didn't take long. Holy evil enterprise Batman that totally sucked! To top it all off, when I asked about removing the service protection plan, they had to transfer me to billing. I was speechless...dumbfounded really. It felt like talking to drugged out teenage narcissist suffering from dissociative personality disorder and chronic acute short term memory loss. That phone system failed special ed.Unfortunately my favorite sports team has an exclusive deal with Comcast that lasts five more years. So I'm stuck with them for at least that much longer. On the bright side I'm saving some money now, until they sneak a charge in again. Yes again. I swear it's like trying to keep a kid from sneaking junk food into the shopping cart. I say stop it, and he says with a smirk, "stop what"? That kid needs discipline. Antitrust anyone? In the words of Korn, "Bring it Down".

I'm typing this as I speak with Comcast tech support. Absolutely, positively a complete waste of time. Even after wasting a solid hour before purchase speaking with Comcast. Sure, I saw the off-reviews, the challenges, etc. I even "confirmed" all the details I could find on Amazon with Comcast before ordering about this "exact" replacement for the model I'm currently getting pooched on renting from them. Confirmed the DOCSIS 2.0 specs, the model, the firmware updates and everything that could possibly be needed, or so I thought. Nope. Not at all. Not until I got it in did they THEN say the firmware on SOME models may or may not work, sometimes. Sometimes it will. SOME "exact" replacement models/versions will work, others will not. They can't tell you until you actually buy it, plug it in and you give them the MAC #'s. They need to "see" it on their end before they know if it will work (the word work here translates to: if they feel like letting you use it). Obviously I'm more frustrated with the B.S. Comcast is shoveling my way than the seller. It arrived quickly. This is 100% Comcast not wanting customers to have their own hardware. There is nothing you can say to convince me that IF COMCAST WANTED to play nice that they couldn't allow some simple firmware to be updated on the device to allow it to function. It's a little computer for crying out loud. Firmware gets updated ALL the time on every device in this world. They tell me now, after I've bought this one that they "confirmed" would work - this TM502G... again, the EXACT same model I'm replacing, that other Arris versions almost always work - the TG862G and the TM722G. These I guess ARE the versions of what I currently have installed that they feel like playing nice with, today. They couldn't tell me that last week. Ah ha! Just finished the call with them. To end this... the Comcrap rep told me that I'll need to be patient when I do get one of the two models they "support" in... WHY? It could take up to an hour for those to LOAD UPDATED FIRMWARE!!! You have to be kidding me!