Touchstone Smart Electric Fireplace-The Sideline 28" Wide-in Wall Recessed - 30 Realistic Ember Color/Flame Options - 1,300W Heater w/Thermostat - Log & Crystal Hearth Options - Alexa/WiFi Enabled

Love love love!!! Super easy to install, warms up the room nicely and makes the room look so good. I like that’s its slim so when we had the built-in built it didn’t have to stick out too far. When we have the heater on we can barely hear any sound coming off of it. There are various color options and super functional. We love that it has a remote control and for the amount that we paid it’s been totally worth it. You definitely get a bang for your buck. It also made the holidays so much more special.

Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty. Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job. Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall. My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on). Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet. I'll upload pics when the project is completed and the stone ledger is installed around it.

I waited a bit to write this review for two reasons. One, it took us a minute to have a contractor build a stone fireplace surround for our primary bedroom to house this unit and two, we completed that in March and I wanted to use it for awhile before commenting. The short summary: WE ARE VERY PLEASED! This Touchstone fireplace has lived up to our highest expectations and is probably the most realistic-looking one on the market. It’s easy to use, reliable and looks great. The heater functions well, too. I love all the flame color and height options. We opted to use the faux log and not the crystals since we are old school, but I think either option would look great. We went with an electric unit to save us the hassle of having to deal with our local city planning to pull permits for a gas line to do a Heat N Glo fireplace. Totally worth it not having to do that for both the time it consumes and the extra cost. And this one looks just as good at a fraction of the price. If I could offer one piece of advice it would be to find a creative contractor who is willing to work with you to build the unit into the surround so it recesses back at least one inch. In my opinion, if you go to this extra trouble rather than just surface mount it, your fireplace will look very realistic. Our installation involved framing it out with a custom powder-coated black metal flange. It can be tricky because the glass cover needs to slide in and down to lock. The final result is fantastic and we will enjoy it for years to come. 5/5 stars!

I recently purchased this fireplace and I couldn’t be happier with my choice. The design is sleek and elegant, giving my living room a cozy and inviting atmosphere. It blends so nicely with my Christmas decor! When it comes to heating, it really excels! Within just a short time of being turned on, the insert generates a comfortable warmth that significantly enhances the overall room temperature. I noticed that even on chilly evenings, it keeps the entire area cozy without needing to rely solely on central heating. Additionally, the installation process was straightforward, and the user-friendly controls make it easy to adjust settings. Whether you want a romantic glow or a significant heat boost, this insert delivers on both fronts. Overall, I highly recommend this fireplace insert for anyone looking to add some charm and warmth to their home!

Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.

There is really nothing I dislike about this fireplace. I recessed into the wall and hardwired it with no issues. The installation instructions left a bit to the imagination but it was perfectly fine as I’m comfortable cutting walls/hardwiring. In another home I have 2 fairly high-end gas fireplaces and this rivals if not exceeds their aesthetics and flame for a fraction of the cost! I’ve installed this in a fairly small loft area so the size (36”) is perfect and the heater is MORE than adequate/comfortable. I don’t feel as if the fan noise is annoying at all even on high as some others have stated. If you’re looking for a NICE fireplace with realistic flames and ease of installation, do yourself a favor and purchase from Touchstone. I will review in a month or so after the novelty has worn off but I doubt I will have anything negative to say. ****a year later and I liked the first one so much I purchased a second. This one I installed in my kitchen. I get so many compliments from people who have MUCH more expensive electric/gas fireplaces. I couldn’t be happier. It may be a little pricier than others out there but TRUST ME, it’s well worth it. You will not be disappointed.

After searching for months and returning one from a local store, I found my winner! This fireplace is not only beautiful but versatile. 1) the glass face is easy to remove but locked and very secure. Easy to remove to switch out from wood and crystal 2) WiFi was super easy to set up (fyi you need to hold the ON button down to activate the WiFi sync 3) Wood will be used in winter for a cosy feel and crystal in summer for more elegant vibes, love this! Like other have said and shown, more realistic I have seen in the market! 4) does not have the ugly orange coils when using the heater (this is a game changer) 5) the heat seemed like it was pushing out well and it seems to shoot out straight forward. It provides a great amount of heat but let’s be honest, it’s not a real fireplace. Also, the display show up when you are selecting your preferences but fades out. 6) the directions overall are very detailed, it’s like a book. 7) you can change the fire color, height of the fire, the wood color and tone of the wood color, light or dark. 8) the remote give a lot of feature including set time. 9) the APP is great and you can set up with Alexa/google. You can schedule to turn on at a specific day and time including repeat. Alexa can turn it on or off but to my understanding not the heat function. I assume for safety reasons. Overall, this is an amazing fireplace and no wonder it gets 5 stars on their website and on here. Highly recommend and it’s a great price for all the features. If you go on their website, they have a variety of styles to choose from. (Since others showed the flames here is a glimps of what the APP looks like.

This electric fireplace has been a great addition to our space. The flame effect looks very realistic and adds a lot of warmth and ambiance without the mess or maintenance of a traditional fireplace. We mainly use it in the evenings, and it instantly makes the room feel cozy and inviting. I also appreciate how easy it is to use — simple controls and no hassle. It puts off enough heat to take the chill off while still looking great even when the heat isn’t on. Overall, it’s a really nice combination of function and style, and I’m very happy with it.

We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.

El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.

Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.

In todays easy access market place, there are lots of product options to choose from and a plethora of lower end price points.... But remember that the most important decision factor should NOT be the lowest price, it should be the quality of the company behind the product. Touchstone proved to me that they are a quality, customer friendly company and will be there for you if you need them. The product itself is high quality with premium fit and finish and I'm very happy with it. The project came out awesome and the unit looks super sharp. Would highly recommend these guys for your next electric fireplace purchase. Brian and the team have been great, providing lighting fast responses and very friendly attitude. They've made me a customer for life. Try them and I promise you will be too! Thanks again for everything guys!

The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.