60 Pint Dehumidifier

Our basement was built in 1899 with a flagstone foundation. It gets a bit damp and musty. We'd been running an old dehumidifier from probably the 1990s, for many years before it finally gave out. Bought this unit about 18 months ago and it's been perfect. It runs pretty much 24/7. We run the continuous drain option and do have to use a small pump to move water to a proper drain, but it's run without any problems.

We bought a Frigidaire dehumidifier in May 2022 and it stopped working in January 2023. So, we were outside the return window for Amazon to return it. We have been through hell trying to get it replaced by Frigidaire. You wait at least an hour on hold waiting for a customer service rep to handle your issue whenever you call. Then, they insist that you have to fill out a form for their warranty claim. My husband and I have been on the phone trying to get Frigidaire to replace the dehumidifier for at least 7 hours over the last two weeks. We sent in the claim form and then it took Frigidaire 10 days to send us the replacement. But wait! We got the replacement yesterday and it does not work!!!! The control panel doesn't light up and no water comes out the hose. So, back to wait at least an hour on hold to talk to Frigidaire's customer service again. So, what do they tell us? We have to file another warranty claim for the second machine that does not work. Do not pass go, go straight to jail. We asked for a supervisor to call us and no one calls. What the hell happened with customer service in America? No companies stand behind their products. Having this same issue with Xfinity, Dish Network and others now because the customer service reps are awful and they barely understand English. I won't be buying anything of this nature on Amazon again and will never get another Frigidaire appliance!Update to this review as of May 10, 2023: I am on hold again with Frigidaire customer support in Malaysia trying to find out why my warranty replacement dehumidifier has not been sent. I have sent in the required documents FIVE times including once again today. I am on hold waiting for a supervisor to tell me why they can't approve my warranty replacement. This will be the fourth time I have waited to talk to a supervisor. Every time I call I have to explain again that Frigidaire sent a replacement warranty dehumidifier that was defective (the control panel did not light up and the machine would not turn on). Then the rep proceeds to tell me they are missing some document that they need to send it to their "back office" for approval. I have been told this line so many times I have lost count. I have verified and re-verified that I send all the required documents. The rep I am talking to now cannot even get the spelling of my email address right - so how the hell is she going to be able to process a warranty claim that is essentially for 2 failed dehumidifiers? I am beyond disgusted. I plan on writing a detailed letter to the CEO of Electrolux. I used to consider them an excellent company. Those days are gone.

Although still working (and I am a Frigidaire dehumidifier fan), my 6-year-old 70-Pint (old rating method) Frigidaire dehumidifier has only been keeping my large crawl space humidity in the range of 64-67%. Not satisfied, I ordered and received my new Frigidaire High Humidity 60-Pint (new rating method) model FFAD6022W1 yesterday. Out of the box, just the size difference screamed "This baby is a serious dehumidifier!". The size difference between big new 60-Pint model vs my considerably smaller 8-year-old 50-Pint and 6-year-old 70-Pint Frigidaire models is VERY noticeable. Within 90 minutes of replacement, the new FFAD6022W1 had IMPRESSIVELY lowered the humidity in my crawl space from 69% to 57%! AND later in the evening, that humidity was down to 51%! I can't really attest to energy efficiency, but I expect it to consume somewhat more energy due to its larger capacity and the fact that it is NOT Energy Star Rated. However, the old 70-Pint unit is rated at 6.7 amps while the new FFAD6022W1 is rated at only 4.5% more (7.0 amps) so my hope is that the difference will not be severe. The new FFAD6022W1 also has a couple of extra new standout features that I'll mention: 1.) Auto Mode Button - Auto Mode automatically sets the humidity and fan speed based on room comfort/temperature level (specifically <65F/55%, 65-77F/50% and >77F/45%). Not having to think about or adjust humidity level and fan speed settings is a GREAT new feature.; and 2.) To prevent overheating the compressor, the FFAD6022W1 has an automatic BUILT-IN 3-minute time delayed start if the unit is turned off and on quickly. To protect compressors, for the same purpose I've purchased and use separate protective plug-in devices for my dehumidifiers, refrigerators, air conditioners, etc. Having this feature built right into the unit is great and a cost saver since the purchase of a separate device is no longer necessary. There you have it. I'm VERY impressed and happy thus far. Now I just hope it lasts like my other two Frigidaire dehumidifiers!

Remember when dehumidifiers would last 10 to 15 years? I have a damp basement so I have gone thru a few Frigidaire units and they have only lasted 2 to 3 years. I decided to purchase this larger, more expensive model thinking maybe it would last 5 years but after only 11 months the humidity level started to rise and it clearly was not dehumidifying - The filter was clean and the compressor was running so it must have lost its coolant. Thinking I may have had a defective unit, I went thru the warranty process and surprisingly received a replacement quickly and painlessly. Its now 11 months later and again the replacement unit stopped removing moisture, the compressor is running and the filter is clean but not dehumidifying. Being an engineer I came to the realization that this is not a defect but rather a design miss on planned obsolescence. This time they would not honor the warranty even though it failed within 1 year. So I purchased a different American brand dehumidifier which seems be be working well and hopefully will last a few years.