Cassida Quattro

This product is very good at checking USD currency. It identifies the currency denominations correctly. It totals the number scanned of each denomination. It even totals the number of bills you’ve tested. What really sets this Cassida product apart from its competitors sold on the Amazon platforms is the corporate customer service support, in my case the senior management for customer support (I’ll refer to her as MM). When I experienced what I thought was a complete failure of the Quartto, I sent it back, with a very frustrated note demanding my money be refunded, fully. MM, contacted me via a phone call, explained what I did wrong while using the device and asked if I wanted it returned. I said no, because the device did not even work to check any currency. I requested a different, brand new Quartto be sent (different serial number of course), free of charge. MM agreed, Cassida agreed, and the replacement was shipped back. I now have a fully functioning, fully operational, brand new Cassida Quartto! Thank you MM, thank you Cassida!

I thought this would be perfect for my business. It’s small and compact. This is a good product to have for emergency for any business. This Quattro is designed for use anywhere counterfeit detection may be needed and its rechargeable battery means access to power is not required. And anyone can use it easy with the digital display clearly reports pass or fail for checked bills along with their denomination. I do not have any problem using it, but if I have a problem just make sure that the machine is properly closed before use. I can see the recommended helpful since I use lot of the time daily with all cash I have been through the customers. So, all the worn and dirty bills can cause the machine to get dirty, I take the recommend that the customer follows the user guide to properly clean the machine after heavy use. It also has four way scan: that I can insert a bill in any of the 4 possible orientations and this Quattro will verify its authenticity. It is easy to put together and understand, and literally took less than 5 minutes for putting it together. I also wanted one when I went to the banks, but I thought it would be too much. I thought the price was reasonable for it’s to be an automatic counterfeit detector. I tested it and was please how fun it was to learn how to use. It is fast and very clear. I am very lucky that I have never seen counterfeit money in my business before.

I have ordered 3 of these. 2 of them are working great. They are very fast and effective. The third one stopped working after about 1.5 months. I tried to call the company to send it in for repair/replacement and I cannot get a hold of a single person in any department. I tried calling sales, tech support, and the operator. No one answers their phones. I called at different hours for 2 days 5-20-15 and 5-21-15 and I got a hold of the operator one time. I asked if I could talk to tech support and if they are still open. She said they were there and she transferred me. No one answered. I called back and no one answered in any of the departments again. The next day I called no one answered still. I have called 20+ times. I would not recommend buying these even though they do function better than other ones I have tried. If it breaks or something goes wrong, you will be on your own. I think they must be going out of business or something. 888-800-0303 is the number I kept calling. EDIT: I still tried to call these guys every few days or so since I wrote this review. I was still unable to get a hold of anyone. I called Amazon and they were nice enough to level me return it directly to them. Now I have to decide if I want to roll the dice and order another or go with a different brand. I think I will try something else.

if you are pizza delivery driver as me you can understand how easy to life with this machines. I was looking for portable counterfeit detector in my car for check cash bills when i was doing my pizza delivery work. My honest detail review; After i make little search on web and read a lot of good and bad reviews i decided to choose Cassida brand. Item is lighter and smaller than what i was thinking this is very good because you can even put inside of pocket of your hoodie. When i was ordering this item i was thinking to i can use with converter in my car during delivery times and when i received item i see that it is already created with battery slot! whichone makes me very happy! (For Portable use battery is not include but you can buy easily) Detector is real fast, just show it bills in it and shorter than a second checking will be done. Detector lights real bright, very easy to use even night darker time you can use easily. Till this time im actively using this detector and never had any issue even wrinkle bills. I had a chance during this time to try for $1, $2, $5, $10, $20, $50, $100 and no issue. (Even very wrinkled bills) Before i buy this detector i read some bad reviews about detecting issue, i think seller improved this detector somehow because everyday actively using 6-7 hours and still working well.

Buen producto

I am amending my previous 1-Star review. Andy Jones, Cassida's new Technical Service Manager is GREAT! He looked at the open service ticket, where they wouldn't honor the warranty, and retroactively honored it. He personally brought me a new unit and took away the old unit. If their service had been like this from the start, they would have all 5-star ratings, I'm sure. They admitted there was an issue with the old units (2018 and before) that has now been corrected. My contact with Andy has restored my confidence in Cassida. So, I'm giving them a 4. Sorry, I had to take something off for the previous hassle... Bought this for my store. Easy to set up, easy to use...then it quit working after only 2 months. It would fail EVERY bill. I contacted Customer Support and was told it just needed to be cleaned. I followed their instructions and no change. I contacted Customer Support again, after 3 or 4 more tries, they said it just needed to be cleaned (again). It has now been 7 months since I bought it, I can't use it, Cassida won't honor their warranty. Piece of crap equipment from a fraudulent company. Save your money, buy something else!

Great product works great and best for business

We bought three of these for our place of business. We are only open 3 days a week, after two months, one of the three machines stopped working. We hadnt gotten much use out of it. The company repaired the product for free, but I think it broke way too quickly. Also, sometimes the machines will "fail" a bill 5 times in a row and then "pass" it. They definitley arent consistent. These are better than nothing but not great.

No funciona

Hi - I purchased this scanner to use in New Zealand. The size of the currency notes were too wide for the scanner and for the $5.00 that did fit was not recognised and so failed.