Can I Return shoe to exchange for a wider shoe?

I purchased a pair of FitVille Extra Wide Walking Shoes for men Wide Width Sneakers for Flat Feet Size 10.5 Wide. I received a size 9.5. I returned the shoes and requested an exchange. I was told that the return was received and they will send a refund. I have not received a refund nor I have I received the shoes in the size that I originally requested. So after approximately a month I have not received the shoes in the size I requested and so far I have not received a refund of the money that I paid for the shoes.

What is the heel differential?

If you are asking the height of the heel it is 1" These shoes have plenty of support for your feet and very comfortable to walk it, too.

I really need the the right size shoe i got two pair now that are the wrong size. I guess o just dont under stand this shoe sizing

Your question is vague. There are multiple sizes and multiple widths. What sizes and what widths did you order? Is it the same for both feet? What size do you usually take? The footbed is quite different for this shoe. Your toes are given much more room than other designs. I much prefer it. The pair I got was an 8.5 men's wide and they fit quite well. The heel is snug and supportive and the extra width give your toes a more natural feeling- they don't get squashed.

Fitville Mens Wide Walking Shoes Extra Wide Sneakers Rebound Core

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675.36 DT

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Sold byAmazon TunisiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

Wide-Toe-box & High-Instep Design: Including extended room for free movement of the toes, FitVille shoes is designed especially for people with wider feet and people suffering from foot problems like plantar fasciitis, flat feet, bunions and hammertoes.
Patented PropelCore Sole: Provides your feet with both great support and unprecedented cushioning thus maximizes comfort and minimizes foot fatigue.
Premium-Quality & Wear-Resistance : Durable suede & mesh fabric upper ensures your feet stay dry and comfortable all day.
Non-slip Outsole : Rigid rubber outsoles give added gripping and motion stability.
Heel & Knee Pain Relief: The shock absorption pads ease your bounce and the solid heel ring makes your steps steady, which will make you feel less tired even after all day walking or standing.

Buy FitVille Men's Wide Walking Shoes, Extra Wide Sneakers - Rebound Core | Roomy Toe Box, Standing All Day Comfort, 220+lbs, Removable cushioned Insole, 10 Wide, Majolica Blue and other Trail Running at desertcart.com. Our wide selection is eligible for free shipping and free returns.

Specifications

ASIN	B087CT93D8
Arch Type	stability
Best Sellers Rank	#42,318 in Clothing, Shoes & Jewelry ( See Top 100 in Clothing, Shoes & Jewelry ) #50 in Men's Trail Running Shoes
Brand	FitVille
Closure Type	Lace-Up
Closure type	Lace-Up
Color	Majolica Blue
Cushioning Level	Maximum
Customer Reviews	4.2 out of 5 stars 12,677 Reviews
Fabric type	Fabric-and-synthetic
Fit to Size Sentiment	Positive
Formality Level	Casual
Heel Type	Flat
Insole Cushioning	EVA foam
Item Highlight	Roomy Toe Box, Standing All Day Comfort, 220+lbs, Removable cushioned Insole, 10 Wide, Majolica Blue
Item Type Name	Sneaker
Lace Closure	Eyelets
Lace Ends	Plastic aglets
Manufacturer	FitVille
Manufacturer Part Number	Rebound Core
Material Fabric	fabric-and-synthetic
Model Name	Rebound Core for Men
Number of Items	1
Occasion Lifestyle	all-weather
Occasion Type	Casual
Outer Material	Faux Suede
Outer material	Faux Suede
Pattern	Solid
Pronation Correction	stability
Seasons	Spring, Fall, Summer
Shoe Height Map	Low Top
Shoe Type	Oxford
Sole Material	Rubber
Sole material	Rubber
Special Features	Wide Toe Box
Specific Uses For Product	walking
Sport Type	Walking
Strap Type	Ankle Strap
Style Name	Walking
Style Number	Rebound Core for Men
Subject Character	Barbie
Surface Recommendation	Road, Treadmill
Toe Style	Round Toe
Water Resistance Level	Not Water Resistant
lining-description	mesh

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