Question 1

It arrived broken in half, is there a way to get a replacement?

Accepted Answer

The after sale questions about the FBA order are all responsible for the reception of the front desk.
Contact Amazon Customer Service through the following steps : 
1. Use your Amazon account to log into www.amazon.com 
2.Pull down to the bottom of this page and find "Help" button , and click on it to get into a new page 
3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it .Then you will get in touch with Amazon Customer Service Associate.
4.Or you may choose to call the Customer-Service by number 1 (888) 280-4331
They are available 24 hours a day, 7 days a week.
At the same time, you can also contact us via Amazon background email.

Question 2

The mask came broken in half. Do you offer replacements even if you don't do refunds?

Accepted Answer

Will provide alternatives
The after sale questions about the FBA order are all responsible for the reception of the front desk.
Contact Amazon Customer Service through the following steps : 
1. Use your Amazon account to log into www.amazon.com 
2.Pull down to the bottom of this page and find "Help" button , and click on it to get into a new page 
3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it .Then you will get in touch with Amazon Customer Service Associate.
4.Or you may choose to call the Customer-Service by number 1 (888) 280-4331
They are available 24 hours a day, 7 days a week.
At the same time, you can also contact us via Amazon background email.

Question 3

Does the mask fit women?

Accepted Answer

I'm pretty sure it would fit a woman. I'm 6'4" and the mask fits me pretty tightly. It would work for you 👍🙂

Question 4

Is this mask flexible or does it have a hard shape?

Accepted Answer

It’s a hard mask, very little flex.

ASIN	B078YC2Q78
ASIN	B0D5TJRNWV
Age Range Description	Adult
Best Sellers Rank	174,416 in Toys & Games ( See Top 100 in Toys & Games ) 3,267 in Fancy Dress Masks & Eyewear for Adults
Brand Name	Ubauta
Customer Reviews	3.8 3.8 out of 5 stars (4,266)
Customer reviews	3.8 3.8 out of 5 stars (4,266)
Date First Available	28 Jan. 2018
Department	Unisex
Garment Size Country	Brazil
Import Designation	Imported
Item Dimensions	18 x 14 x 6.1 centimetres
Item Type Name	steam punk mask
Item Weight	3 Ounces
Manufacturer	SupTop
Manufacturer	SupTop
Material	Plastic
Model Number	PK-BL-BK
Number of Items	1
Number of Packs	1
Number of Pieces	1
Part Number	PK-BL-BK
Product Dimensions	18.03 x 13.97 x 6.1 cm
Size	One Size
Subject Character	Steampunk Cyborg
UPC	669819487336 714532067423
Unit Count	1.0 count

Ubauta Steampunk Metal Cyborg Venetian Mask, Masquerade Mask For Halloween Costume Party/Phantom Of The Opera/Mardi Gras Ball

Description

Specifications

Common Questions