Customers Are the Agenda: A Practical Guide to Customer-Centric Management
Product ID: 308509535
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- ISBN-13: 9781852527181
'Customers are not 'on' the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not...
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