Ultenic T10 Robot Vacuum and Mop Combo, Self Emptying for 60-Day Hands Free, LiDAR Navigation, 3000Pa Strong Suction, 250min Max Runtime, APP/Alexa Control, Ideal for Pet Hair, Hard Floor and Carpet

The mapping feature and room selection are amazing on this little unit. We've had it for over a year now and I normally do not write reviews but this is an exception. We had a Roomba for years but it always seemed so haphazard in it's pathways and left erratic patterns on the carpet. Once this unit knows your room it actually goes around the perimeter then works back and forth across the room in nice even paths. It has amazing suction on both the tile and carpet and the self empty feature is wonderful. I love the battery life but will admit that about a year after having the unit the battery life started to drop off drastically. I contacted their customer service and was pleased that they to were concerned with this and promptly went to work to supply me with a replacement battery. It took a few weeks to get it but they remained in contact with me the entire time, and even followed up afterwards to make sure that the unit worked well afterwards.. Don't know if I am supposed to mention names but here goes: Connie in customer care is amazing! We also use the mopping feature about once a month on our tile areas and are pleased with the job it does as well.

When we received Robbie in July, a Prime Day purchase. We named him Robbie the Robot, we fell in love. He was fast to learn the layout of the house and eager to do his job every day. Our house is dusty and he handled this with aplomb, no complaints or issues. And no more dust. This was our daily routine for over three months. Why 1 star you ask? Great question, thank you for asking. One Saturday afternoon while out with the children, at the trampoline park, then pizza and ice cream, we ran Robbie for a deep clean. We usually ran in Medium suction mode but today, like most Saturday afternoons, was on High suction. We do it when no one is home so that the noise is not intrusive. What happened? (eats some popcorn) When we arrived home, Robbie sat in the middle of the living room, motionless. I pressed the Home button to no avail. I thought to my self, "Self, he is tired. He needs to be on the charger." So I carried him to his home and gently pressed him against the charger. He flashed his Green light in happiness and the world appeared good. Wait! I've seen this story before. Was something wrong? Yes, something was and is wrong. In the morning, I checked the app and it showed him still in the living room. That felt odd. So I pressed the Start button. Nothing happened. I pressed the Home Button. Nothing happened. I walked over to Robbie. He looked fine. A pulsing green charging light and the app said 100% charge. That was normal. But he was not normal. I pressed his power button and nothing happened. Same with home. Nothing. So I contacted support via the app. No response for over three days. After one day, I had emailed support and got a reply from Connie asking questions. This is an 18 hour delay on messages, no near time or even close time. A day. So here I am a week into the back and forth and they seem to think he is not getting a charge. Yet the app shows 100%. I can move him off the base overnight and the charge goes down. Back to the base and back to 100% after a few hours. Now I fear I have a $450 round, white brick. A shame as we loved it when he worked. Now we mourn his loss. I hope that support will actually make good on their word and support their product. Otherwise, F in the chat.

VERY VERY happy with this robot! One of the few that still offers a remote! (When wi-fi, app, electricity, etc is down or other issues, the remote comes in extremely handy)!! Unfortunately when I purchased my first T10, the app was facing a serious issue. It was completely DOWN. My robot didn't work for 3+ weeks! And their district in China was on COVID shutdown... Not easy for any business! After MULTIPLE conversations with support, the app issue wasn't resolved & I wasnt informed it would be up and running within the week, I returned it just days before the app was fixed!! They sent me a new one and asked me to try again and EVERYTHING HAS BEEN AWESOME since the first day, we're in day 39 now! I NEVER would've sent it back if not for the app, especially since I loved this robot! It has so many features that I loved especially the Y and S shape mopping!!! (Y on On mop ONLY setting, S on mop and vacuum)! It appears they've also UPDATED their mop pad & part of it is thicker and has a raised stitched area across the middle of pad that helps get tougher stains much better than a flat pad!! WHAT I do NOT get any of these reviews about poor suctioning!! 3000pa is a LOT of POWER for hard floors & low to mid pile carpeting, that I've had nothing but great results! It emptied itself 4 times on it's first run (my floor was FILTHY & this bad boy find dirt in places you never even knew you had it)! Take care! BUY THIS, you need it! THIS ONE has EACH AND EVERY one of MY requirements on my robot vacuum checklist.... (Enhanced, Y & S mopping, NO VSLAM, (NO THX to a CAMERA rolling throughout my house), REMOTE, (comes in handy when wi-fi or phone interruption, quick, spot clean ups, etc)... Google home, Alexa integration, no go zones, editable maps, etc etc)! And I promise you if you give it 1 time to get to know your house (and to get around the app)... it mapped in my house and it's first run, not multiple times like other, esp VSLAM robots the Coredy still didn't map my house or after 5, yes, FIVE runs))! My T10 did it in 1 auto run!! Their support staff is also amazing! After I sent mine back when the app was down, They gave me a brand new replacement and I accepted... It has worked amazingly since DAY ONE!! AND My review here was NOT in any way biased by the replacement, because I ALREADY LOVED it, it just needed the app fixed!! If anything, it only deepened my loyalty to this company for it's care of it's customers POST SALE!! It is a brand I can believe in and will continue to support in the future given their dedication to customer satisfaction!! Don't hesitate to buy this, unless you're "unpleasable," you will love this vacuum! It had everything on my checklist & hopefully yours too! Take care & be safe & well!

This thing really does a pretty good job. It’s smart and avoids most obstacles. I’ve had a really hard time with the app which is why it isn’t 5 stars. I even considered 3 stars. I’ve been unable to program ‘rooms’ into the app and that’s really frustrating. The ‘area’ programming seems to finally have worked after several tries and it erasing the info I had input. I have yet to try the mop feature but so far I find it to be well made and to have all the features you would want with a higher end model. I love that it’s white! It’s durable and well structured. May be updating this review once I use the mop feature and once they do some work on the phone application. It’s baaaad

I have a love/ hate relationship here and at the end sending back and trying another one. With a new kitten in complete house with wide space tile my main concern were effective mopping and litter pickup. Unfortunately, it’s having trouble with picking up kitty litter. In the app there are several options I’ve tried before having it go clean the whole house, like send it to the area, request clean 2x in a criss cross pattern or spot cleaning, (both options I love from the app) and it still left stuff behind I had to pick up with the broom before the mop went by. It doesn’t have enough suction power to pick up from between tiles, so don’t think the amount quoted is accurate. Have tried 6 different robot vacs and I Love the “Y”mopping function out of all I’ve tried. It just makes so much sense plus being able to control the amount of water output and where it should and shouldn’t mop, is wonderful. Love him mopping! It’s not the best with obstacle avoidance, but great with no go zones. Of the many I tried this was one of the best apps in regards to features and user friendly. I will miss Ulti, but can’t vacuum as well as I’d like! If I could buy 2, I’d keep this as a mopping robot. So my search for the perfect one continues. I love Amazon where we can try things to see if they are what is described or if not you can return/exchange.

We have had this vac for about one year. It has been doing a very good job especially with a lot of long dog hair. It does need to be cleaned every other time it cleans but that is because of all the dog hair it picks up, I guess that is the point. Recently it died and would not work. I emailed the support team and received a response within a day. They helped me determine that it needed a new battery. They told me they would send me a new battery. Well I thought sure you will, in a few weeks if I'm luckey. To my surprise it came in less than week and now the vac is up and working great again. I am very very happy with the respopnse and help.

Updated 2023: Dropped to 1 star. Vacuum stopped working and I can't fix it. Overall, this lasted a year and half and I couldn't use the app. Not worth the price at all. It kept clogging, no matter how much I cleaned it. Right before it stopped working, it stopped the suction. It would not run the entire route and didn't pick up half the dirt. It's just not worth the price. I had high hopes and I really tried to make it work, but at the end, I can't recommend this to anyone. It's just not worth it. Edit: Dropped another star. I have been noticing the vacuum bag wasn't filled but the light came on to let me know it was time to replace. Turns out, the vacuum had not be filling into the bag, and has been clogging the system between the vacuum and the bag. There is not an easy way to clean this and now I have more dirt and dust everywhere. I think it's been cleaned out and I can start to use it again. Now that I know what to look for, it shouldn't happen again. I really do like this little guy. I like that it can both vacuum and mop, and a lot of other robot vacuums don't have both. I do run out of water halfway through the mopping, but I have an open floor plan, so it's mopping the living room, dining room, foyer, kitchen, and two hallways. That's a lot to ask for a small water tank. I did drop it down a star because of the app. I could not get the app to work and I'm not going to mess around with my router to drop it down to 2.4G to try to connect it. So basically, I have a vacuum/mop that I can only turn on and select the mode and that's it. Without the app, I can't connect to Alexa, or set up specific cleaning zones. So if I need the kitchen only cleaned, I have to turn it on and just let it run through the entire cycle and vacuum everything else until it's ready to get to the kitchen. I could have bought something for half this price and get the exact same thing. But in reality, I wanted something that would vacuum without me having to put in any effort and I have that now. It could be a lot cheaper though.

I've bought many robot vacuums for my family and I personally have been using this Ultenic T10 for months. So far, it is saving me a lot of time. First, this T10 can vacuum and mop too. Its vacuum features 3000pa strong suction with a 5200mAh lithium battery which allow it to complete multiple tasks. In my case, I'm getting 3+ hours with a single charge. The robot is smart enough to identify the carpet and floor. It will automatically increase to Max when it detects carpet. It is smart but somewhat annoying when I want it to be quiet because it can be quite loud when it sucking dirt at the Max. The self-empty station is handy and I will only need to clean it weekly. The laser navigation is cool, it prevents it from falling and allows the robot to find its way with object recognition tech. Overall, other than the price, it is a good household smart appliance to get.

Ürünü alırken acaba kurulum yapabilirmiyim diye düşünüyordum özellikle haritalandırma olayını şöyle anlatayım ürünü aldıktan 2. Günü teslim edildi ürün sıfır ambalajında bazı yorumlarda kullanılmış okuyunca tereddüt ettim ama kullanılmamıştı. 2. Kuruluma gelince istasyonu çakardım makinayı yere koydum uygulamayı indirdim telefona Türkçe menü özellikli olması çok iyi ilk olarak bilmediğimden haritalandırma yaptım beceremedim ama sonra biraz daha uygulamayı kurcalayınca baktımki otomatik yazana basınca kendisi evi komple dolaştı daha sonra geçmiş yazan menüde evi tarafığı alanı harita olarak yüklenebiliyormuş.35 dk da 65 m2 ev temizlendi.3 Farklı güçte temizleme özellikli.ıslak kuru temizleme mevcut.Benim gibi ilk defa kullananlar için haritalandırmayı detaylı anlattım. Tereddütsüz alınabilir.yedek parçalarda ucuz.ilk defa üşenmeden bi ürüne yorum yaptım.

Excelentes prestaciones, el producto cumple con la calidad y la limpieza es de buena a excelente, depende mucho del tipo de piso, siguiendo las instrucciones, es fácil el manejo y la operación por la aplicación o el control, el rendimiento de la batería está sobrado puede limpiar una casa grande de 400m2 sin problemas

I’ve had my Ultenic T10 self cleaning robot for just about over a month. It’s a great help to me. I do not have time to sweep or vacuum, so I decided to purchase this product based on how minimal it looks and after looking at reviews on YouTube and Amazon. So I decided to go for it! And trust me when I say this, I love it! As someone who hates dust and other particles on my floors, this little helper will suck them into oblivion. My floors always feel clean beneath feet, I walk around bare footed, and I can feel how clean my floors are kept, especially after a good mop from my robot. I set my little machine to clean in the morning and in the evening. [ Tip from me : Make sure to always provide maintenance for your machine. Perhaps it will last longer in the long run. ] I’m usually very OCD with all my technology, so I want this bot of mine to last long! There is warranty and you do have customer service through the Ultenic application. My Ultenic T10 happened to already begin scanning my apartment the moment I set it up, and it already had majority of the rooms scanned without even discovering by being within such spaces physically. Scary how technology can work! It’s amazing! What’s also cool through the Ultenic app, is you can set up zones, or click a ‘spot’ so it can clean a specific area. There’s also a ‘no-go Zone’ you can set up so your machine does not enter certain areas. It also has a physical remote that comes with the machine, along with a remote installed within the application. The application is easy to use, and it was easy to set up my machine. It was cool to add it to my Amazon echo, and I set mine up through Routines on the Amazon app. The customer service has always been amazing through the app. If you have any problems, or issues or questions contact the support and they will be more than happy to help guide you, as they’ve helped me. The machine itself does the the job when vacuuming. As for the mopping, it also does a great job keeping my floors shiny. Do not put any products into the tank.(Many vacuum robots do not recommend this.) However, you can spray mopping solution on your floors, and your machine can mop over it, maybe to give your home a nice scent, if you wish! Not necessary. Just a tip from me! Because my floors are all wooden, I cannot review so much for carpets, but I did let my robot into an area with a carpet and it picked up a lot of dust, and other particles. A looot! Cleanliness : ⭐️⭐️⭐️⭐️⭐️ Vacuuming : ⭐️⭐️⭐️⭐️ Mopping : ⭐️⭐️⭐️⭐️ Application : ⭐️⭐️⭐️⭐️ ( My only suggestion is to update the screenshots for Amazon echo set up, for iPhone users when it comes to setting up voice commands. As the Amazon Alexa application has updated.) [ I’ve seen one of the reviews saying their bot lost their map. I’ve not had this problem. But you can find your previous maps when you click into the ‘cleaning records’ within the Ultenic App’. And you can select a previous cleaning record (area) as your map, or even add it to favourites. My bot hasn’t lost my map, nor did it need to remap or scan everything again. Figured it out myself. 🤧✌️ You’re welcome! ] For now, I’m happy with my purchase! 😸 - Rasha

I bought it two years ago and still working great. I received mine with a small issue in one of the motor ( one side was little slower that the other but still working ) Once i emailed the costumer support with the issue They replied quickly and send me a pair of new motors for free .. Since then the robot is great in service.

We purchased an A10 robotic vacuum from Amazon.ca in August 2022 and really like it, especially the ability to program cleaning cycles for separate rooms or zones. Also really like the ability to establish no go zones. At times the vacuum seems to get lost and stops in a room it was supposed to be cleaning or enroute back to the docking station. This is easily fixed by turning off the vacuum then restarting it. I then go to the report of cleaning cycles and select an earlier similar cycle and choose that map to replace the one for this scheduled activity. This took a bit of exploring to find these solutions but overall it is a great product! Unfortunately for some unknown reason the omnidirectional wheel under the vacuum at the front broke. I found it and several broken holder parts on the carpet one day. I tried obtaining service using the [email protected] email. I sent a copy of my Amazon Invoice and a picture of the underside of the vacuum with the detached wheel sitting freely on top of the vacuum. I received an automatic acknowledgement stating: Our hours of operation are Monday to Friday, from 9 am to 6:30 pm (China Standard Time). Please kindly expect a response within that time frame! That was 4 days ago over the Chinese New Year. I contacted them again today after registering for their free 6 months extended warranty. I received a response within 2 hours. They said they would send me a replacement omnidirectional wheel assembly ASAP. I will update this review once I receive the wheel and install it. The lack of support over the Chinese New Year is fully understandable. At least from my experience to date, I’d rate both the product and the service “excellent”. They told me they would send a replacement wheel on January 24th 2023. I received the wheel by express post on February 15th. It was easy to install. Now the vacuum works like new again!. Overall I rate my experience with the Ultenic vacuum and the company's service support to be excellent!