Some customers contact us Said smartphone does not recognize the U disk,then ask Refund,beacause very few models smartphone wiht OTG / micro usb/ external memory device Function turn OFF,please set your phone external memory OTG turn on Set Exernal memory turn on setting>> other setting >> OTG connection but some models is not this name, may be call "micro usb"or "external removeabble memory" if you can not find it, please contact your phone company service center 1. If USB flash drive does not work, thenplease try again on other computer / and other Smart Phone 2. Very few smart phone models or Old OS systemversion do not support External storagedevice. If it on other smart phone work well, then please contact your smartphone manufacturer to get help. 3. Does your phone support external storage Higherthan 8GB or 16GB capacity? if it is not supported, please contact us to applyfor a new free 8GB/16GB to testing and evaluating. 4. If USB flash drive does not work on many device. Please contact us get new one, We will solve problem to make you have acomfortable experience. Features: Interface: USB 3.0 + Micro USB Easy installation,Plug and play Stylish lightweight; portable,new concept modeling,classic fashion,compact Brisk High data writing and reading Speed Compatible with Windows 7/Windows 8, Windows XP, Windows Vista Support solution for Linux kernel version 2.4 or later version Driveless for OS 9X or up Durable solid-state storage No external power is required 4.5V ~ 5.5V from USB port can not work with Iphone Ipad , very few models smartphone do not suppot external memory more than 16GB or 32GB or 64GB
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