Smart Ink Compatible Ink Cartridge for HP 902XL 902 XL (Black XL & C/M/Y XL 4 Pack Combo) to use with Officejet 6951 6954 6956 6958 6962 6950 Officejet Pro 6968 6974 6975 6978 6960

My HP Printer did not accept my new Smart Ink cartridges although it had in the past and when I reached out to Smart Ink for help their response was immediate. They sent a few emails with options to try and fix the issue and once those were exhausted and didn't work they immediately mailed me new cartridges which I received within 2 days. Everything is working great now! Thank you Smart Ink for saving me money and time and producing a quality product.

So, I bought these cartridges for my HP Officejet Pro 6975 and when I installed them, the printing was GLORIOUS.....until the cyan(blue for those who don't know) decided to crap the bed. It wasn't that the cyan cartridge didn't have ink, far from it. It just wouldn't print. Let me be clear: Everything else was phenomenal, crisp colors, ease of install, and easy level checking. The cyan cartridge wasn't having any, and then we get to their customer service.The customer service is by and far head, shoulders and dang near the entire body over any other company! I told them my issues, they had me downgrade the firmware on my printer(and trust me you need to do this with HP, those monopolizing gits!), and gave clear and concise directions on how to troubleshoot my problems. Even through e-mail, they were fast and awesome at their jobs. Sometimes we had the same ideas, but they were patient and when we tried everything we could to resurrect my current set of printer cartridges, especially the blue one, they finally said they would send another set, free of charge to me. I can't think of ONE other company that does that these days! HP sure as heck wouldn't, they would just charge you for another set of cartridges.Other than my wonky cyan cartridge, when the new set runs out, I will be buying more replacement ink from Smart ink again. Worth every penny, especially today.....

No es verdad cosa para HP, bien solo por la basura!

I have purchased them before and they worked well. I was so happy with them that I purchased another box a couple of months ago to have on hand when needed. I just went to use them on the weekend and the new box of cartridges is not recognised by my HP printer. What has changed?? What can I do? I have googled and tried all the tricks, but my printer still doesn't recognise the chips.

I have been using Smart Ink cartridges for my HP OfficeJet Pro 6978 for the past year. I have been really pleased with the quality of the ink and how long the cartridges last compared to HP. Recently I changed one of the color cartridges and my printer rejected the new Smart Ink cartridge as “non HP” and locked up. There must have been a HP software update on my printer; I have since set my printer maintenance to “do not check” following the recommendation of Smart Ink customer service via online chat. After trying a few possible fixes unsuccessfully and then understanding that I use a Mac computer instead of Windows, customer service shipped a new box of cartridges containing a new chip to me overnight without any charge. The new chip works like a charm. I am happily printing again and the color prints are great quality as usual! There was prompt follow up to make sure that I had received the replacement set of cartridges and to ensure that the new set works. Smart Ink customer service is exceptional - efficient, patient and so helpful.