W10712395 Dishwasher Upper Rack Adjuster Parts METAL Kit (Rack Roller Diameter 1.25in) Compatible with Kenmore Whirlpool Kitchen Aid- Replaces AP5957560 PS10065979 W10250159 W10350375 W10712395VP

First of all, this is a great price, less than half than the regular appliance parts sites. The part has been completely redesigned and replaced the weight bearing parts with metal. The instructions are just some relatively poor pictures with some text, there's no parts list so their descriptions of the parts to use with the part names don't help much. The pictures are probably OK if they weren't so small as to not show detail. Fortunately with a bit of common sense the parts fit together pretty easily, only one set of parts are right/left specific, everything else is the same for both sides. Total time working on it was around 15 minutes.

About a year ago, one of the rollers “broke” in that the top rack itself would not stay attached to one of the four rollers. If have to constantly try to get it re-aligned to the roller knowing it wasn’t going to hold but it would be good enough for the rack itself to stay balanced and not break further. The roller would be loose again about every other time we used the dishwasher. Fast forward to a couple weeks ago when the same thing happened on the other side, and I was left with a rack that would collapse at any moment if we weren’t extremely careful. We were overdue for a fix.I found the OEM kit for about $50 before searching on Amazon, and I ultimately bought this one for about $20.Three main points:1. I ignorantly assumed that I could keep some of the existing brackets in place and just replace the broken parts. This is a completely different kit, so you’ll take off your existing brackets/rollers entirely from your top rack. Just pry it off with a flat head screwdriver.2. The instructions are bad, but I found a YouTube video which walked me through the install very quickly. Just search the kit number and you’ll find videos.3. You need a Torx screwdriver (star-shaped screwdriver) for the four screws. REALLY!? I happen to have one that fit, but this would be very annoying if you order this and realize you don’t have the tool to put it on. The kit didn’t come with a tool or a tool adapter (like the kit in the YouTube video I watched came with.) In any case, it was a non-issue for me, but you should know this if you’re considering buying.At the end of the day, all I care about it the parts are working and it was pretty quick to install (~15 min), and I think this re-design from the terrible OEM design will last longer. For that alone, this is 5 stars.

I was concerned by the unsealed box, but all parts were included and in good shape. I was getting ready to start when I saw the instructions. Typos throughout, poor photos, no list of tools needed, and no guidance on removing the old parts.I turned to YouTube, and finally found video for a similar (but not identical) version of the parts. But the video was close enough that I was able to do both sides in about 40 minutes total. Had I only used the included instructions, I have no doubt it would have taken much longer.Once complete, it works great. Excellent fit, and looks much more solid that the original cheap plastic parts.

Do yourself a favor and look up a video on how to install, as the included instructions are hard to decipher. After watching the videos, it was a simple install and only took 10 minutes.

Works good. Looks better built than the oem one. Time will.tell. but so far looks much better.