My pump stopped working. I already tried cleaning it. how do i get a new pump?

Dear Customer, Thank you for choosing POLAME cat fountain. Regarding you the issue you mentioned, please check following information: (1)Fill in water between MIN and MAX. The pump will fail if it runs dry. (2)Unplug the fountain then plug it back in. (3)If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller.You can also change the foam filter.If the motor is not humming, try replacing the pump. (4)If the above solutions don't work,please contact us at sales6858@outlook.com.

I confused that should the pet fountain be kept running at all times, or is it ok to switch it off from time to time, e.g, when the cats are nappinh?

Hi, for my opinion, I recommend leaving the metal cat fountain running at all times so the filter is continually flushed with fresh water. If it is left off for long periods it is possible for mould to grow on the damp filter, this will not happen if it is left running. Don't be concerned about the cost as it only consumes around 1.5W, so will cost only around 7p per day to run.

Is it easy to be cleaned?

Sure! It is made of total 304 stainless steel and all the parts can be separated. It is super easy to clean and dishwasher safe.

How often should I replace the filter?

Hi,Thanks for your supporting. Normally the filter should be changed 2-4 weeks, depending on the number of pets using the fountain. We recommend using the filter and replacing it regularly. Because the filter can not only purify and improve the taste of water but also filter the hair or food residues everyday to prevent these garbage blocking the pump's water outlet.

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Cat Water Fountain Stainless Steel, Automatic Cat Fountains for Drinking, Ultra-Quiet Dog Water Dispenser, Pet Water Fountain for Cats Inside, 84oz/2.5L with Three Water Flow for Cats, Dogs

Cat Water Fountain Stainless Steel, Automatic Cat Fountains for Drinking, Ultra-Quiet Dog Water Dispenser, Pet Water Fountain for Cats Inside, 84oz/2.5L with Three Water Flow for Cats, Dogs

Product ID: 359460768

Details

Brand
POLAME
Colour
Sliver
Item weight
1.82 Pounds
Material
Stainless
Product dimensions
19.3L x 19.3W

🌊3 customizable water flows

💧2.5L ultra-large capacity

🔇Whisper-quiet <30dB pump

915.52 DT

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Sold byAmazon TunisiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

💧 Elevate your pet’s hydration game with style and silence!

SILENT SERENITY - Ultra-quiet pump operates below 30dB, ensuring your pet’s hydration routine stays peaceful and undisturbed.
HYDRATE LIKE A PRO - Generous 2.5L reservoir keeps pets refreshed for up to 2 weeks—perfect for busy professionals and frequent travelers.
NIGHTTIME SMART LED - Subtle LED indicator prevents accidental kicks in the dark, blending convenience with thoughtful design.
TAILORED FLOW EXPERIENCE - Choose from waterfall, bubble, or gentle fountain modes to entice even the pickiest drinkers.
SLEEK STAINLESS STEEL DESIGN - Durable, hygienic, and stylish—this fountain complements any modern home or office space.

The POLAME Stainless Steel Cat Water Fountain features a spacious 2.5L capacity, whisper-quiet operation under 30dB, and three distinct water flow modes to encourage pets to drink more. Crafted from durable stainless steel, it includes a smart LED light for nighttime visibility and comes with essential accessories like filters and cleaning tools—ideal for busy pet owners seeking a hygienic, low-maintenance hydration solution.

Specifications

Asin	B094N36639
Brand Name	POLAME
Capacity	2.5 litres
Colour	Sliver
Dog Breed Size	Medium
Included Components	1 x Cleaning Brush Set, 1 x Filter, 1 x Instruction Manual, 1 x Pet Water Fountain, 1 x Pre-filter Sponge, 1 x Water Pump
Item Dimensions L X W X H	19.3L x 19.3W x 15H centimetres
Item Type Name	cat water fountain
Item Weight	1.82 Pounds
Manufacturer	POLAME
Manufacturer Part Number	PWF01001
Material Type	Stainless Steel
Model Number	PWF304S
Number Of Items	5
Power Source	wired
Special Features	stainless steel
Target Species	['Cat', 'Dog']
Unit Count	1.00 count
Upc	602309972127

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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915.52 DT

Duties & taxes included

In stock

Sold byAmazon TunisiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Tunisia.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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