Royal Gourmet PD1300 Portable Propane Gas Grill Griddle for Outdoor Patio Grilling, Includes PVC Cover, 3-Burner Tabletop Griddle for On-the-Go Grilling and Outdoor Adventures, Silver

I purchased the Royal Gourmet PD1300. Upon unboxing the griddle I immediately noticed the surface coating was scratched/peeling in 3 different areas. The product was nicely packed and the box was undamaged so it is highly unlikely that the damage occurred during shipping. I contacted Royal Gourmet by email stating the problem and included a couple of photos. To my amazement, they quickly replied assuring me that they would immediately replace the damaged part. I expected my replacement to to take a couple of weeks to arrive but was surprised that I received it in four days. Again I was disappointed that the replacement griidle was scratched worse that the first one. I immediately contacted them again and I was told that they would contact the warehouse to address the lack of quality control and would ship me a second replacement. This time I was very surprised that it was rushed to me and received it two days after contacting them. I have to say that their customer service is outstanding which is very rare these days. The entire process was smooth and hassle free. They really take responsibility for their products and their customers satisfaction. The griidle itself is great. Assembly was easy only taking me about five minutes. Three knob control is excellent for cooking food that require different temperatures. The cooking surface is smooth and non-stick. It doesn't require seasoning but wiping the surface with oil and a paper towel prior to cooking is preferable. Eggs, no problem. Great for just about any kind of food. The size is perfect for feeding a family of 5 with room to spare. Griidle is a great alternative when you don't feel like firing up your charcoal/wood grill for smaller portions and light and convenient for setting up on a table at the park. Best of all it is easy to clean. Overall great product, will definitely consider their products again when it's time for replacement.

I bought this flat top last summer and it did a great job. I considered spending more for something that had a cart but I bought a big bbq mat for underneath it and just use a portable table. It's easy to clean the top just slides off.

The shape of our 2nd floor deck, combined with all of the stuff on it left little room for a 4 or 5 burner Blackstone. But I definitely wanted something that worked well and would fit. After a ton of research, we decided on this.It works great, looks good, and after we paired this with the Royal Gourmet PD2300L Hard cover and a GRIDMANN 36 x 24 Inches Stainless Steel Kitchen Prep Table with Backsplash & Under Shelf, it was perfect! It heats up quickly, is easy to clean and store and the price was excellent.

Just got it 10 days ago and it definitely has some hot spots and cool spots. I am a little peeved about the one grommet in the back hole that makes the whole griddle teeter totter - so I had to stick a few washers underneath the griddle to balance it. The company says they do that on purpose to make the oil an and fats drain to the front corner, but that rocking will annoy the hell out of you. I have an electric stove which I hate so I think this will be a perfect add on for cooking, just have to learn how to control the temp, because once it gets hot it will burn things in a second. My gas line was long enough but I use the large propane tank in fact it was the perfect length. Looking forward to doing a lot of cooking on this baby, clean up is a breeze. Used it twice blueberry pancakes burned them I wasn't watching for a minute and it gets that hot that fast yet in the front the batter was still uncooked. Crepes the next day they were done in literally seconds had to make sure the griddle was level or the batter would have all run to the front. Did some tilapia fillets the other night and some burgers the next they came out great. Got a griddle weight for the burgers and it really put a char on them. I wish the griddle wasn't so hot and cold in spots and the burners had a lower setting.

Decided 3 Days before We left for a 2 Week Vacation in our RV We wanted a Portable Griddle in addition to the Standard Portable Grill we already had to more easily grill Scallops, Shrimp, Veggies, etc. Ordered this Grill and received 2nd day. Assembled it quickly but didn't have a 20 lb. Propane Tank to Test it out before we left. When we arrived at our Destination, we purchased a Tank. When I attempted to light it, it would not ignite. Being Older, I've had quite a few grills in my time and knew after 30 minutes I had a problem with the griddle. I called Joseph with Royal Gourmet. I truly appreciated his honesty! He told me they had received some griddles recently that had problems with either the Burners and/or the Regulators. Not many Companies are this Honest! They will give you the "Run Around" and maybe offer a suggestion, i. e., "Maybe you crimped the cord and you can get a regulator at a local Hardware Store and try that"! NOPE! Joseph apologized and at first said he would send me a new regulator as that had been the most recent problems. Then he said He would just send me both the Burner and the Regulator. Although somewhere the Regulator got left off the Service Order, the entire Burner arrived at our Campground via Fedex or UPS (Forget Which as We ordered several things during our Vacation). Having been in both the Corporate World and having had a Small Business, I realize Problems occur. But they way Joseph handled this on behalf of Royal Gourmet was exemplary! I want a Large Griddle for our Deck to supplement our conventional Grill. Guess where I'm going to Buy it? BTW, the Griddle now performs wonderfully! Piece of cake to put little Feet on Griddle. And if you set it on an unlevel surface, the Feet "Screw In" so you can adjust as necessary. Griddle Cooking Top is HEAVY As it Should Be! Cast Iron. I seasoned mine. Don't know if it was necessary but did it anyhow! Three Burners and can vary the Heat from Warm to Hot Individually! Great Product! Very good Price! And outstanding Customer Service!