Question 1

I think the bottle I was sent is expired how can I get a new one?

Accepted Answer

You can contact Amazon Customer Service.

Question 2

Can I trying to dye my hair platium Do I need to shampoo it first before bleaching my hair and before dying it

Accepted Answer

If you are going to bleach your hair at home do not shampoo it first. It will wash all the natural oils off your scalp which may lead to the bleach burning and damaging your skin can cause painful sores. Wait a day or two after showering if you will bleach your hair.

Question 3

Why isn’t there a protective seal on the bottle? How do I know if anyone tampered with it if there’s no protective seal?

Accepted Answer

We apologize for any inconvenience this may have caused you by not placing a seal on our Clairol Professional Shimmer Lights Shampoo. Please be reassured that consumer safety and satisfaction is our number one priority. Our products have a history of safe use. Before being approved for manufacture, each product must meet our stringent safety and efficacy standards. Products must also conform to the regulatory guidelines of all global markets in which they are sold. If you are concerned of the quality of your shampoo or believe that your product has been tampered with, you can contact Clairol Professional at 1(800)221-4900 and hold onto the product. Your feedback will be forwarded to the appropriate teams.

Question 4

Wasn’t sealed

Accepted Answer

Our Clairol Professional Shimmer Lights Shampoo does not come with a seal. We apologize for any inconvenience this may have caused you by not placing a seal on our Shimmer Lights Shampoo. Please be reassured that consumer safety and satisfaction is our number one priority. Our products have a history of safe use. Before being approved for manufacture, each product must meet our stringent safety and efficacy standards. Products must also conform to the regulatory guidelines of all global markets in which they are sold. If you are concerned of the quality of your shampoo or believe that your product has been tampered with, you can contact Clairol Professional at 1(800)221-4900  and hold onto the product. Your feedback will be forwarded to the appropriate teams.

ASIN	B08MCHN4HL
ASIN	B08MCHN4HL
Active Ingredients	Salicylic Acid
Age Range Description	Adult
Best Sellers Rank	#14,977 in Beauty ( See Top 100 in Beauty ) #746 in Hair Shampoos
Brand Name	Clairol Professional
Customer Reviews	4.6 4.6 out of 5 stars (18,550)
Customer reviews	4.6 4.6 out of 5 stars (18,550)
Date First Available	21 September 2018
Hair Type	Dyed
Item Dimensions	2.13 x 2.13 x 6.35 Meters
Item Form	Liquid
Item Weight	2 Pounds
Item model number	320026
Liquid Volume	31.5 Fluid Ounces
Manufacturer	Clairol Professional
Manufacturer	Clairol Professional
Manufacturer Part Number	320026
Material Type Free	Sulfate Free
Model Number	320026
Number of Items	1
Other Special Features of the Product	Tone and highlight reflexes
Product Benefits	Renews and refreshes faded highlights and leaves hair shiny without leaving residue
Product Dimensions	212.85 x 212.85 x 635 cm; 907.18 g
Recommended Uses For Product	Restoration of reflections and deep cleaning
Scent Name	Vanilla
Suitable Hair Color	Grey
Unit Count	931.58 Milliliters

Clairol Professional Shimmer Lights Purple Shampoo, 31.5 fl. Oz | Neutralizes Brass & Yellow Tones | For Blonde, Silver, Gray & Highlighted Hair

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