Question 1

any tips on how to fix it? my cat went crazy for this and played so hard he broke it.. it still turns on but doesn't move

Accepted Answer

Mine did the same thing, lights flashed and you could hear the motor running but it did not turn.  I took it apart and there is a rubber band inside that flipped off.  I put it back on and it worked fine.  Unfortunately it has happened 3 more times.  My cat loves this toy so I continue fixing it.

Question 2

Are there replacement wands?  The cat is chewing through the feathers.

Accepted Answer

Hi! I work for SmartyKat and wanted to let you know that we JUST launched a 3-pack of replacement wands here on Amazon (don't let the "usually ships in" fool you, they're on their way to Amazon's warehouse as I type this!) These wands are designed as replacements for the Feather Whirl and will work seamlessly with your toy. Thanks! http://www.amazon.com/SmartyKat-FeatherWhirl-Wands-Cat-3-Pack/dp/B00OMFSTDO/ref=sr_1_2?ie=UTF8&qid=1414791098&sr=8-2&keywords=featherwhirl

Question 3

Is the toy supposed to be visible at all when it’s spinning?  Mine just stays under the blue circle the whole time.

Accepted Answer

Mine peeks out only from time to time but since my cat is deaf, she can't hear when it's on.  I just fold back half of the blue circle so she can see the toy and it hides underneath only half of the time. She plays with it that way and it stays folded. She's 16 and really enjoys it. I'd suggest trying it that way. Once kitty gets the hang of it, you probably could unfold it.

Question 4

How durable is the wand itself? It seems the replacement wands aren't well liked, so I could replace the feathers myself if the wand survives.

Accepted Answer

My kitten played with it hard, and it lasted about three days before I started to become concerned that the wand would bust right off and he would get hurt (it already started to bend and you could see the weaken part in the plastic). It was a good toy and he loved it, it just didn't hold up very well to a kitten that would body slam it.

ASIN	B06WP7F8YC
Additional Features	lights
Age Range Description	All Life Stages
Best Sellers Rank	#3,390 in Pet Supplies ( See Top 100 in Pet Supplies ) #10 in Cat Feather Toys
Brand Name	SmartyKat
Breed Recommendation	All Breed Sizes
Color	Blue
Customer Reviews	3.8 3.8 out of 5 stars (26,474)
Dog Breed Size	Small
Flavor	No Flavor
Global Trade Identification Number	00786306320133
Included Components	Cat Toy
Indoor Outdoor Usage	Indoor
Item Dimensions L x W x H	22.51"L x 22.51"W x 2.99"H
Item Type Name	Cat Toy
Item Weight	8.8 ounces
Manufacturer	PetWise, Inc.
Manufacturer Part Number	32013
Material Type	Plastic
Model Name	Hot Pursuit
Model Number	32013
Pattern	No Pattern
Pet Toy Type	Exercise Toy
Pet Type	Cat
Product Style	Hot Pursuit
Recommended Uses For Product	Playing
Scent Name	Unscented
Size	Set of 1
Target Species	Cat
Theme	No Theme
UPC	786306320133
Unit Count	1 Count
Warranty Description	Satisfaction Guarantee (Only applicable to products purchased from an authorized seller)
Water Resistance Level	Not Water Resistant

SmartyKat Electronic Motion/Moving Toys for Cats & Kittens, Battery Powered, Mimics Motion of Real Prey, Fun & Interactive Play - Multiple Styles

Description

Specifications

Common Questions