Samsung 23 L Solo Microwave Oven (MS23A3513AK/TL, Black, Auto Cook Programs, Child Safety Lock, Memory Feature, Deodorization, Ceramic Enamel Cavity with 10 year warranty)

very much happy with purchase so far very good, does it job and microwave quality is good, value for money, ease of use

Good product

It's a compact design. Touch functionality works well. It's easy to use. Easy to activate the warranty. We have the same model in our office pantry too & are currently using only the microwave option for preheating. The deodorizer functionality works well. We are using it pretty often

The Oven is in excellent condition, and both the Heating System and the grill are remarkable. I would recommend this Product for a Family kitchen.

I am beyond frustrated with Amazon's after-sales service and customer support. I ordered multiple items for my housewarming – an oven, 3-4 fans, and an air fryer. While everything else worked fine, the oven (ordered on 25th November, delivered on 26th November) was defective right out of the box – the start button didn't work.An Amazon technician came to check and suggested replacing the product, so I trusted Amazon and chose the "Replace Item" option instead of returning it. This is where the nightmare began:Confusing Inspection Service: Amazon scheduled a "Microwave Inspection Service by Samsung" for 13th December – something I didn’t ask for! Before the scheduled date, the service was mysteriously cancelled with a reason that I had cancelled it, which I didn’t.False Promises & Zero Accountability: I contacted customer care repeatedly, explaining the same issue over and over again. They assured me that the return would be processed, but now the return period has expired. Each time I called, I heard the same scripted response – "Sorry for the inconvenience" – followed by empty promises.Cancelled Without My Consent: After multiple escalations, the inspection service was again issued and again cancelled – this time showing "Customer Return" as the reason. How is this my fault?What makes it worse:Every customer care representative blames someone else (Amazon or Samsung) and then drops the call abruptly.No confirmation emails, no accountability, just false assurances.Now I have a dead oven sitting in my house, completely unusable – unless I decide to turn it into a rattrap.This has been the WORST customer service experience of my life. Amazon sold me a defective product, refused to accept my return, and repeatedly gave me false promises without resolution. I don't want apologies; I want a solution.Amazon, you need to:Take back the defective product immediately.Train your customer service team to resolve issues instead of passing blame.If you can’t stand by your product quality, at least stand by your customers.I trusted Amazon. Clearly, that was a mistake.

The all-black design of this microwave oven is very sleek and adds a stylish touch to the kitchen. However, the dark tinted glass on the door makes it challenging to monitor the food while it’s cooking, as visibility is quite limited even with the internal light on. The “Keep Warm” function is useful but could be more energy-efficient, as it uses the heating coil continuously for up to an hour. Nevertheless, the microwave performs efficiently, with various auto-cook programs that make meal prep easy. Overall, it’s a solid choice for a small family of 2-3, providing good value and functionality for daily use.

You cant bake in this ovenAlso the light inside is very dim

Old model, but overall great. Got a little dent on delivery, but Samsung service is at par.