HDE3211BWUK 60cm Electric Cooker with Ceramic Hob-White A Rated Double Oven - White

Should have bought sooner!! Yes it’s a cooker but What a great cooker. I’ve just got this cooker was installed today. I heated it for a while because it had a new smell which wasn’t that nice but after half hour it went. I then cooked fish and chips using the air fryer part of the oven it turned out better than my actual air fryer. Cooked perfectly. I would recommend this cooker. Always splash out a little more and get a lot more for your money. It’s true. My last cooker lasted 4 years and the oven went on it. As far as I’m aware the delivery service was fab the guys were great. My landlady took my cooker in and checked it over I checked the cooker over again when I got home and all okay. Looks nice also. It comes with a tray for the grill and 3 shelves in the over as stated in the description. The only issue I have is the feet need or have grips cause it slides around if I pull on the handles too hard to open the doors because of the floor I have it on which is tiled they were already there. I’m sure I can solve that with an anti slip fire rated mat. Looks very stylish in my kitchen. Heats up quickly just great.

I would not have bought this had I known its flaws. It was the built in Air Fryer and glass hob that drew me to it. Plus it looks pretty good. Here are the bad points first. 1/The fan on the oven is very noisy above 28db, and sometimes won't even turn off after trying to cook. Their engineer told me the noise is normal. 2/There are no heat indicators for oven temperature? Just took it for granted it would have had this feature. 3/Air fryer so far had been terrible for chips, leaving some cooked and others chewy. Very disappointed. 4/ The seals in the edge of the glass hob were done by someone in training or their robot has lost a bolt? 5/ Grill handle is not the best design and is potentially dangerous. 6/Wiring to the real hub is not easy as the unit is cheap and not well designed but does work once you get the clips to hold steady. Good points 1/The hob is the best thing about the oven. Comes on instantly and works well. 2/ It looks good if you want a black and white theme. Thats it basically and from what I can gather by other 1 star reviews people have had similar bad luck with this unit. If anyone else has that horrid fan noise please leave a review as I am not surew I believe the engineer.

We have had this cooker for over 6 months now and it has been fantastic for our family of 5. I was looking for one that was wider than the 50cm so the gaps weren't big either side of the cooker. I like how wide this is and the oven space. I use the oven everyday and the hob multiple times a day. Because the bottom oven is so big, I haven't needed to use the top. I can fit multiple items on the three shelves. I like how stylish it is and how it goes with my kitchen. The oven isn't noisy either and warms up quickly. My food is evenly cooked. I cook with stainless steel and cast iron on the hob and again food is evenly cooked. I need to find a tutorial though to help me keep the hob looking nice. The cooker was installed by an electrician and he didn't seem to have any problems installing it. We have been able to use it no problem without instructions. It is value for money, sturdy and very practical. With 3 children, it is easy for things to be split on the top or down the glass when we are cooking together but the cooker is easy to wipe down. The metal shelves are easy to remove to clean to. I would recommend this cooker.

Great product so far

Omg the most amazing product ever really happy with I bought for the price . Looks great work fantastic and even if you don’t know good cooking still the oven make delicious food for you really really satisfied. However if there were a help available with delivery and installation would be great , this has put as at so much problem for that reason won’t purchase again from this company.

****UPDATE**** 3RD COOKER RECEIVED today as a replacement for the defective one, this one seems to be working properly, the 2nd one I had was clearly faulty as the fan inside the oven was quite loud where as my new one is quiet, also the front display is working as it is meant to timing the food etc properly, and all the rings on the hob are working so far. I will update in a few weeks if any faults arise. Literally the worst cooker buying and usage experience to date for me. Long story short great cooker when it works properly, but terrible if it does not. Hisense are also terrible for customer service so far with massive response times and badly translated replies. Day 1 of delivery of the FIRST cooker, total smashed up. Delivery drivers had dropped something on the ceramic top and failed to mention it. Contacted Amazon and got them to replace it after a lengthy argument with the customer support agent who refused to do anything at first. They gave us a full refund and told us to dispose of the broken cooker. 2nd attempt different courier service this time, the cooker arrived in perfect condition this time and delivered with care. Installed and running great, I was over the moon with it. 3 months later... One of the rings on the hob have stopped working. Contacted Hisense as its under warranty they send out an engineer 3 weeks later he arrives looks at the cooker does nothing writes some parts on a piece of paper and leaves, 2 weeks later he comes back take apart the cooker has no idea what he is doing puts it all back together and says its fixed and leaves. We go to use the hob to find out he has wired all the hobs in the wrong order so now the dials control different hobs and he had damaged the front display. Tried to contact the engineer he wont answer and blanks all messages so we contact head office for the engineer they rebook us in 1 week later. 1 week later 2nd engineer comes out fixes the first guys job but tells us that the first guy didn't repair anything and just moved the hob rings around and damaged the front display, he puts the cooker back together and like the first writes down the parts he needs to order and leaves handing us a receipt. 1 week later Hisense contact us via email... they cant get the replacement parts they are not in stock... Hisense, the people who make the cooker cant get the parts for their own cooker... they ask us if we want to proceed with a replacement/refund. We would like a replacement obviously we need the cooker we have a family to cook for. ANOTHER WEEK LATER they respond with a cryptic message that means nothing to me and I have had to ask them what are they talking about and what translation software are they using to contact customers because none of what the email said made sense. I just want a working cooker!

Looks very nice. I've just bought it for cosmetic purposes - I won't actually be using it. Looks well built. Can't comment on operative purposes.

If I could give this 0 stars I would! I’ve ordered this cooker twice. First time it arrived all bashed on one corner. Was left with it sat in the way for almost a week until they could collect. Second time it tripped itself out. Had an electrician fit it to make sure it was done properly and it just wouldn’t work, oven would come on for 10-15 mins then the whole oven would short out. I’d read reviews of people saying this happened when the timer wasn’t set properly but we’d done everything the instructions said. The electrician tested the connection & it was causing a voltage surge on 285v so we ended up having to sit in the dark for 2 hours waiting for national grid to come. The cooker was the issue and I honestly wouldn’t waste your time and money! Contacted Amazon & I now have to wait 5 days for them to collect this cooker with barely even an apology! DO YOURSELF A FAVOUR AND ORDER A DIFFERENT COOKER FROM A DIFFERENT COMPANY