WESTLAKE 48" W Commercial Refrigerator Reach-In, Upright, 2 Solid Door

Customer service was very helpful and responded timely. Quick responder and attentive to help navigate delivery. Very impressed with quality of refrigerator at an excellent price! No problems or concerns with the refrigerator at this time and don’t anticipate any.

Very fast delivery. Take 3 days to receive it after placing the order. For a refrigerator with such big size , impressive with the fast cooling of it . Good for my business. I am happy with this purchase.

Just got this fridge for my newly opened restaurant. Works great, was easy to remove from pallet and fit in the doorway of standard door. The racks were easy to install and line up the brackets for the wire racks. Didn’t care for the wheels it is in. They could be a bit more robust. Besides that, have had it installed and running for 2 weeks. Works well, no complaints.

This appears to be well built, and priced right. If it lasts more than several years, it will exceed my expectations... but, there is one major flaw - it has some kind of vacuum lock that prevents the door from opening immediately after its been recently opened. I'm not sure if this is a design feature to allow the unit to get back down to temp before reopening but, in a busy COMMERCIAL environment, we need to get into and out of of reach ins multiple times, as quickly as we can and this "lock" feature is beyond annoying. "Wait" time appears to be about 30 seconds - an eternity in a busy restaurant. We'd return it if it weren't such a big item. EDIT: Rep from company reached out (unsolicited) and offered suggestions to alleviate the air locking feature. It is tied in and related to the condensate drain hose. We tried shortening it at first, but that just made a slight difference. Later he sent a new condensate drain hose that had the “air locking feature” that supposedly allows the air to escape. Again, a little help but not quite 100%. I ended up getting wheels stops (little furniture floor “cups” that the wheels rest in) and that, combined with the shortened hose, made all the difference in the world. I raised my rating just for the effort on their part to try and get me satisfied with their product. I think we‘ve had this for a few months now without a glitch, as far as temps go. For those thinking about using this at home as a home fridge, I personally think the noise level would be too high for the home. It’s a commercial fridge.

I ordered the product for use in my home. It arrived on time. The unit weighs 400 pounds and is on a pallet. It arrived in good condition. But, it took three of us to get it off of the pallet. It is close to 90 inches tall, so you need to be sure it will get through your door. It arrived in good condition and has been operational for three days. The noise level is tolerable, even in the home. I have the temperature set at 37°. It can rise as high as 42° before it turns on, and will then lower the temperature to 36°. I believe that is the expected operating range. So far I am very pleased with the unit. I will add more if anything changes.

There were some issues with shippers and the seller of this unit did a great job communicating with me to get the fridge right where I needed it. Shipping on a small dead end road is always an issue with any purchase but this company absolutely takes care of you. We couldn’t be happier with the fridge and the company as a whole!

Have had it for two months now and it's great Just gets me every time we open it it goes silent which with other fridges I see them turn fans on when open to compensate cooling from incoming air .. Not sure now who is right on the science and testing

Since there HQ is in china, it’s so difficult to get solutions for problems, I’ve been back and forth for days. The fridge has had a number of issues that I’ve literally have had to look in YouTube to fix. Customer service is a piece of trash. Don’t buy it!!