Eccotemp CE-L5 Portable Tankless Water Heater 1.5 GPM, 37mbar

OK, where do I start. There's so much to say, but I need to keep this brief and readable.- Purchased product, gave a quick test, put product away for a few weeks whilst installing decking project.- Past return date, installed outdoor shower. Product intermittently ignited resulting in spells of hot water, lost flame, cold water and a restart required.- Troubleshooted using the manual, exhausted all ideas, needed to use webchat for US helpdesk. These guys had me removing the cover, snipping/bypassing wires etc. All more than I'd expect as a consumer. Turns out unit wasn't getting enough air, so leaving the cover off gave almost flawless performance. Returning to amazon meant a refund and then repurchasing at a far higher price from an alternative seller (mine was cheap!).- Decided to keep it with a 25% discount from amazon. Couple of weeks later and unit failed entirely.- Contacted eccotemp support hoping for the best. Had literally hours of useless troubleshooting, pointless emails which asked the same questions as they'd already asked (in the current conversation). Became irate, product was broken and couldn't return, and support was becoming a massive waste of time.- Told them I'd wasted my money and would never buy again, and was leaving appropriately poor review, and told then I'd trashed the product,- Support then offered to send me a replacement regardless. Happy days!! But it would take 2-3 months from the US. I suggested I could get it from a UK seller (eccotempuk.com). They finally agreed. Also agreed to allow me to pay more in order to receive a L10 instead.- Thus follows weeks of emails, most of which were entirely ignored, eventually asking me to troubleshoot the item again which I'd already told them had been trashed.- Escalated the complaint after speaking to eccotempuk who were extremely helpful. Copied CEO of company and a few of the higher managers. -- Continued to get messed about.- Accidentally got copied in to an internal email which referred to me in a very negative, very unprofessional way, from one of the senior members of the company telling one of the other guys to, essentially, tell me to stick it.- Sent another email expressing my anger and wanting the solution they'd promised me, regardless of their rudeness. After all, I'd thrown money away and they had already promised to rectify.- Given some bollocks about how important customer service was to them, and how the email wasn't meant for me, it was about 'something else'. Which was clearly a lie. Offered to take payment of $100, contact uk branch and have the L10 shipped to me. This was on condition I deleted my previous amazon review (which I did).- Paid $100- Days passed, UK branch heard nothing, I heard nothing. UK branch full of apologies. Couldn't believe how shocking the service was (they were copied in on all of my communication to US).- Had multiple emails ignored, calls ignored. Finally had a reply saying they were "waiting for confirmation".- Spoke to UK branch again. Basically, US branch were trying to purchase a L10 from her at a reduced price to have her send it to me!- Sent another email telling them that I wanted an update. Ignored again.- Sent another email saying I'd paid them $100, they'd agreed to send me an item, and I knew they were deliberately delaying it because they were trying to get a cheaper one from the uk seller. Told them they needed to stick to their side of the bargain, they'd have until close of play today to transfer the funds to uk seller (as promised) so they could in turn send me a new unit. Complained about the horrific customer service, and confirmed I'd be re-writing my review (which you are now reading!) and I'd share the entire mess all over social media and camping forums. All I wanted was what they'd agreed to!- Got an email back saying they'd chose to refund the $100 I'd paid on top, and wished me luck but they couldn't help.Robbing, lying, unprofessional bunch of twats. Never been subjected to this much unprofessionalism and aggrivation in my life. Strung me along for almost one month, taking a $100 payment from my account for an 'upgrade', then ignored me for days before deciding they didn't actually want to honour our agreement and instead lied a bit more and refunded my money (although I haven't seen the cash re-appear yet, it has been a few hours though).Total scum, and worthless product. Beware.

For once in my life, I have bought something that actually works, and does exactly what I wanted it to. Could not be happier. Fantastic for bathing doggies outside with warm water. Within minutes of taking it out of the box, I have a fully operational hot shower in an area that i would not otherwise have been able to have one. Used purely for washing my dogs, perfect!!

The shower unit works well, but the shower head has an on/off switch, which doesn't work well at all, in fact I cannot even move it. Rather than return the whole unit, I asked Amazon for a replacement shower head, they put me in touch with their supplier, who says they did not supply the product and I need to contact Eccotemp in USA.

The actual heater is very good and works well. However the button on the shower head is stuck in the off position and very difficult to move to the on position. I have been unable to contact the supplier to discuss a replacement so perhaps this review may help.The issue with the shower head should not detract from a great product. It has been easy to set up and install and heats the water very quickly. This would be a five star review if only I could get the button on the head working properly!

really good buy. I even have it on low heat and water pressure and still better than a proper shower watch out let it run for two to three seconds before standing under it to get desired temp. gets really hot.

This is absolutely amazing!!!!!!! Well worth it. We use it at our stables totally efficient too I have bathed my big hairy mostly white cob the shampoos and it hardly used any gas!!! Top product x

I bought this shower for bathing my ponies - it is better than the one I have in my house. It keeps a good constant temperature. As long as it's put out of the wind, the pilot light works every time. Very pleased with it & makes horse washing so much easier.

Brilliant, should have got one years ago. I have to wash my dogs in the garden and they enjoyed the warm water. It's great for people too.It works just like an electric shower, with adjustable heat settings. I can't wait for a hot day and the grandchildren, I can set this up over the paddling pool and a warm shower for all.

Use this as my main shower. Very powerful and better than most standard home showers! Used in a shed 12 months a year and very strong and durable. Highly recommended.

So easy to use, not long enough hose for horses but once that problem was solved its great.

Can't recommend this procuct. It caught fire and burnt almost the whole campsite down with flames coming out of the top. Very dangerous China made junk.

Bought this heater, got it fixed up, hoses attached etc, and first time we started it up we thought it was going fine until some wires under the ignition solenoid shorted out and...

This is A replacement unit to one purchased a month earlier that just wouldn’t igniteWe persevered with this one .

Is very good for the price as i bought when on offer, have to have on max heat & min water flow 4 it 2 be hot enough tho, thats ok as my water pressure is high.

Excellent - I wish I bought one a long time ago.

Brilliant bit of kit , makes horse and dog bathing a lot easier. Perfect warm but not too warm temperature.