Question 1

Your website lists the updated u ponycylce as u-2021, however on amazon it's u3 or u4. what is the difference? i want the updated model.

Accepted Answer

Dear Customer, Thanks for your question. U3 and U4 refers to the product size, U3 is for age 3-5, U4 is for age 4-9. There would be a U5 size for age 7 and above soon. Model U 2021 is the series name, it includes U3, U4 and U5. Welcome to choose the updated Model U 2021, is has the new hand brake for safe stopping, sound unit and upgraded wheels! Best regards, PonyCycle team

Question 2

Is the hand brake only supposed to stop one wheel?

Accepted Answer

Dear Customer, the hand brake would stop the right back wheel. And then the pony would stop. Anything not clear, just let us know. Merry Christmas.

Question 3

quisiera saber el peso real del producto.  Me confunde que ponga 245 libras

Accepted Answer

No para nada cuando más unas 30 libras

Question 4

My 2 year old is roughly 40 inches tall and 32 lbs, what size should I get? I was thinking the bigger one for long term but afraid she'll be too small

Accepted Answer

Dear Customer,
Thanks for your issue.

It's a best way to choose the right size according to kids' leg length. 
Leg length ≤ 20 inch, please select size for age 3-5 (max load 55lbs)
Leg length ≥ 22 inch, please select size for age 4-9 (max load 88lbs)

If you afraid that the kid too small to reach to the pedal, why not think about Pedal Pad? It can assist child to ride pony smoothly.
Welcome to click below link to learn more:
https://www.amazon.com/PonyCycle-Pedal-Model-Horse-Chocolate/dp/B09875M3PM?ref_=ast_sto_dp

If there is something not clear,  pls feel free to contact us.

Best Regards,
PonyCycle

ASIN	B0B3WKZJDR
Best Sellers Rank	#109,659 in Pet Supplies ( See Top 100 in Pet Supplies ) #155 in Horse Brushes
Brand Name	PonyCycle
Color	Blue
Customer Reviews	4.7 4.7 out of 5 stars (23)
Educational Objective	Creative Thinking, Imagination Development
Included Components	Grooming Brush, Body Brush, Carrot, Stickers, Name Tag
Item Weight	0.25 kg
Manufacturer	PonyCycle
Manufacturer Minimum Age (MONTHS)	36
Manufacturer Part Number	DH8901_09
Material Type	Plastic
Model Number	DH8901
Size	Feed & Care
Sub Brand	ponycycle
Subject Character	PonyCycle Horse
Theme	Animal
Unit Count	1 Count

PonyCycle Horse Grooming Kit, 5-Pc Feed & Care Set, Model Y/U/E | 5-piece kit: Groming Brush, Pet Brush, Carrot, Sticker, Name Tag for Boys and Girls

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