I need a replacement barrel, i have searched without finding one. where do get one?

For parts under warranty, please contact us directly using the customer service contact information locate on the box and/or the instruction manual.

Is this dual voltage?

The unit has a solar panel plus batteries Just started to use the device about a month ago

Can you make Seaglass in this Tumblr?

I put thicker glass pieces in the tumbler The glass came out with rounded corners Very happy with it

The tumbler was so quiet for the first 5 days, then the knocking sound began. I’ve double checked the lid, etc. and it’s still happening. Why?

I’m guessing that it’s either the rocks or stones inside the tumbler, could be there is a small leak and there isn’t as much water inside. That was what happened to me. It could be the rollers need oiling also. The whole process is pretty simple, there aren’t a lot of things to check. Good luck! It’s a great hobby

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Description

💎 Polish your passion, rock your world!

GEM FOAM BRILLIANCE - Reusable GemFoam adds a dazzling, museum-quality shine to every polished stone.
COMPLETE STARTER KIT - Includes rough rocks, 4 grit bags, jewelry fastenings, strainer, and exclusive GemFoam polisher.
AWARD WINNING QUALITY - From Blue Marble, Toy of the Year winner, backed by expert U.S. support for a premium experience.
WHISPER QUIET OPERATION - Sound-dampening cover ensures peaceful tumbling—perfect for home or shared spaces.
PROFESSIONAL TUMBLING POWER - Large 2-pound barrel and 3-speed timer deliver flawless, customizable rock polishing.

The National Geographic Platinum Series Ultra Quiet Rock Polisher Kit features a spacious 2-pound barrel with 3 selectable speeds and a timer for precise control. Its innovative sound-dampening cover makes it the quietest tumbler on the market, ideal for indoor use. This all-in-one kit includes rough rocks, multiple grit bags, jewelry fastenings, a strainer, and the exclusive GemFoam polisher for a brilliant finish. Developed by award-winning Blue Marble, it combines professional results with educational fun for kids and adults alike.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.