Question 1

How to fix when the filtering stops after 5 months? Changed filter often (&early), cleaned it, put it all back together, etc. H20 still stays in top.

Accepted Answer

This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Question 2

The filter was set up at 2 pm, it's  7 pm and i have about a 1/2 inch of filtered water. How do i contact for a replacement?

Accepted Answer

Thank you for reaching out to us. This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Question 3

Does this come with a filter?

Accepted Answer

Yes.  Mine did come with one filter.

Question 4

Does this pitcher filter iron?

Accepted Answer

That is a good question Amanda. This filter is not rated to remove Iron.  Please visit the following link for an outline of the contaminants filtered by PUR filters: https://www.pur.com/why-pur/filter-comparison

If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.

ASIN	B07CRSK5KX
Brand	PUR
Brand Name	PUR
Capacity	1.88 Gallons
Container Type	Dispenser
Customer Reviews	4.0 out of 5 stars 5,677 Reviews
EU Spare Part Availability Duration	2 Months
Global Trade Identification Number	00723987018119
Included Components	1 Dispenser, 1 Filter
Installation Type	Freestanding
Item Dimensions L x W x H	13.5L x 38.9W x 25.7H Centimeters
Item Type Name	Water Dispenser
Item Weight	1.81 kg
LowerTemperature Range	45 Degrees Celsius
Manufacture Year	2018
Manufacturer	PUR
Manufacturer Part Number	DS1811Z
Material	Plastic
Material Type	Plastic
Maximum Flow Rate	90 Cubic Feet Per Minute
Model Name	DS1811Z
Model Number	DS1811Z
Operating Pressure Range	High Adult US
Other Special Features of the Product	Chlorine Reduction, WQA certified
Power Source Type	Corded Electric
Product Dimensions	13.5L x 38.9W x 25.7H Centimeters
Product Shelf Life	1 Days
Purification Method	Activated Carbon
Special Feature	Chlorine Reduction , WQA certified
Supported Water TDS Level Maximum (PPM)	300
UPC	723987018119
Unit Count	1.0 Count
Upper Temperature Rating	90 Degrees Celsius
Whats in the box?	1 Dispenser, 1 Filter

PUR Ultimate Water Dispenser w/LED & Lead Reduction Filter, White, DS1811Z - WQA Certified to Remove 99% of Lead, Filters Up to 30 Gallons/2 Months of Water

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