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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage [Heskett, James L., Sasser, W. Earl, Wheeler, Joe] on desertcart.com. *FREE* shipping on qualifying offers. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
| Best Sellers Rank | #2,489,788 in Books ( See Top 100 in Books ) #1,489 in Customer Relations (Books) |
| Customer Reviews | 4.6 4.6 out of 5 stars (32) |
| Dimensions | 6.5 x 1 x 9.75 inches |
| ISBN-10 | 1422110230 |
| ISBN-13 | 978-1422110232 |
| Item Weight | 1.18 pounds |
| Language | English |
| Print length | 240 pages |
| Publication date | November 11, 2008 |
| Publisher | Harvard Business Review Press |
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