NICE DIGI Smart Door Lock with Handle: Fingerprint, Keyless Entry Door Lock for Front Door - Digital Door Lock with Keypad - Easy Installation - WiFi Door Lock with APP Control

Easy to install and program via the app. I installed two of these; after a few months one just went dark. Customer service responded within 36 hours and shortly thereafter a replacement unit was shipped out priority.

I purchased this lock during prime days in July. Worked great! Stopped working 7 months later. Reached out to company through the app. Company reached back out almost immediately asked me to send some picture/ video of device, picture of my order number. Said that it was a issue with the mother board. Sent me out a replacement free of charge. Was delivered the very next day (Sunday)I love how easy this lock was set up both times. Love the different options of fingerprint, keycard, and actual set of keys. So happy with my purchase! Thank you for the great customer service!

I purchased the following door lockSmart Door Lock with Handle: Fingerprint Door Lock - Keyless Entry Door Lock for Front Door - Digital Door Lock with Keypad - Easy Installation - WiFi Door Lock with APP ControlOrdered on August 6, 2023End of December 2023 the lock just froze up.The door lock went blue and never turned off, just stayed blue.Used the key to get into the roomReplaced batteries with new batteriesThe unit would not turn onabout a week laterI removed the door lockDisconnect the power and let it sit for for 30 minutesThen connected the power to test the lockand the light does not come on but the unit is making noise on the keypad side of the lock but the lights never come on.Sent an email to the company Jan 5th 2024 no reply as of yet.When working the lock was great.So far the company does not seem to support the product.A door lock should last years not months.I hope the company reads the reviews and makes it right.

I bought this smart lock to replace a plain passcode-only lock. This new smart lock is functionally capable of many different ways of access control (i.e., smart phone, fingerprint, passcode, key card, and keys), not to mention the WiFi and Google/Amazon voice controls which I haven't even tried yet. It's good to set up multiple access options in case one method does not work out in certain scenarios. For example, if wet fingers prevent accurate reading of the fingerprint, you could enter the passcode to unlock the door. The app even keeps a helpful log of who operated on the lock, when, and how. I also like the dark black and elegant appearance which goes well with my red door (see picture). Overall, the hardware looks solid and well made, and both the lock and mobile app are easy to install and use. Everything is quite straightforward!!

Review Update: Support reached out to make things right. I received 2 Wi-Fi gateways to work with the locks I purchased. Now I have the remote access I was wanting. The gateway was easy to setup and the locks work great as initially expected. 1 gateway will work for multiple locks if in close vicinity.Previous Review:I bought 3 of these locks for an Airbnb property so that I can provide privacy to visitors for individual rooms. The locks were easy to install & work fine from the app only if you are IN the home & paired via Bluetooth. BUT that defeats the purpose of remote access. You cannot, lock or unlock, set or generate new passcodes if you are not in range of the Bluetooth. The product does offer multiple entry options but for an Airbnb I would not provide the key fobs, keys, or fingerprints for safety reasons, so my only options are the keypad codes which will need to be changed after visitors leave. So if a visitor was somehow locked out of the room I’d have to find a way to the property, which is not realistic as I live in the South but the property is up North. I reached out to product support who did not resolve my issue. After googling & sifting through FAQs I saw that the only way to have sufficient remote access is to buy a separate Wi-Fi gateway which apparently costs around $30. Idk if one extra gateway will work for all 3 locks but if not, I’m spending an additional $90 for these locks to work properly. In short, you could probably spend more money on locks that will connect to your existing WiFi versus dealing with the expense of multiple gateways by purchasing these. Had that been clearly shown in the description, I would have opted for a different lock.