Hi! Thank you for your question! Our number one goal is to provide you with premium products and we are fortunate to have manufacturing partners all over the world. Most of our drinkware is manufactured in China and we work with our international suppliers closely to ensure a quality product is produced ethically. In addition, our corporate team is based in Virginia and your purchase supports them as well as their families here in the USA. Hope this helps!

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Swig Life 22oz Travel Mug | Insulated Tumbler with Handle and Lid, Cup Holder Friendly, Dishwasher Safe, Stainless Steel, Travel Coffee Cup, Insulated Coffee Mug with Lid and Handle (Howl-o-ween)

Q: I just got mine and barely anything comes out of the lid without using a straw. Please help

My understanding is it has a small area for liquid to come out so when you have something hot in the cup it comes out slowly and not fast so you do not get burned.

Q: Is the silicone base attached? Mine just arrived and it's not attached. Defective?

It's removable for cleaning. You should be able to slide it back into the slot on the bottom. If the silicone piece is missing altogether, then it's defective.