MSELTOS Fireplace Crackler Sound Box for Electric Fireplace, 3H Timer, 16 Levels of Volume, Black, Adult, Fireplace Sound Machine

I wanted to add a crackling fire sound to my new electric fireplace. This device is small and discreet yet produces realistic sound that can be widely adjusted in volume. I purchased the black unit since my e-fireplace is dark brown, and it hides out at the back of one of its shelves. The ambience of a fire is convincingly real. There are multiple recordings to choose from. Some include music which I don't prefer to use. The device comes with a USB cable and holds a charge for 10-12 hours. However, I typically use the timer setting which automatically shuts off the device after 3 hours. My unit mysteriously stopped working after 5 weeks of regular use. It was no longer producing any sounds despite being fully charged and the microSD card appearing to be intact. According to Amazon, there is a 30-day window to return this item. I was disappointed to realize that I was one week beyond this date. I found an email address for customer support in the package insert/manual. I reached out and literally had a response within a few hours. I had a very pleasant exchange with someone named Nesson. I explained the issue and without question he offered to send me a replacement. I was not asked to return the defective unit. Replacement order details were promptly emailed to me. I expect to receive a new unit in a few days. Hopefully, I'll have a better run with the next one. I felt that a 5-star review was warranted in light of this product's features and the stellar customer service that I received.

Cette petite boîte sonore fonctionne parfaitement pour moi. Les crépitements sont réalistes, le son peut être ajusté et il y a un choix de sons plutôt intéressant. Je ne regrette pas cet achat. :-)

S escuchaba bien, pro nada más m duró el gusto x un mes, posteriormente ya no s escuchó nada, prndia el indicador d foqito azul, pro NO s escuchaba nada, pnsé q estaba descargado, pro ni el foqito rojo m indicaba nada, también pnsé q era el cargador o el cable, pro absolutamente nada. M pasó d un comntario q ví más arriba. Espro también poderme comunicar con la marca MSELTOS O AMAZON

Impressive sound effects for our faux wood burned. Really lovely selection of crackly fires (we don't use the jazz/music setting however). Charges easily, great item. Has fooled so many guests thinking they can hear real fire place crackling away. Worth the money!

I've had this item since January 31st. It's been great,love the sound. Unfortunately it now doesn't work at all other than to switch on and off. It won't play any of the sounds. It's not cheap. Would be worth it if it lasted but not for the time I've had it.