Hudson ReedTEX354 Tec Cross ǀ Modern Bathroom Minimalist Crosshead Handle Deck Mounted Bath Shower Mixer with Swivel Spout, Shower Kit and Wall Bracket, 319mm x 230mm, Chrome

The product I bought and the support I have received can only be described as terrible. The basin taps looked good on unpacking but after fitting I noticed the following:They have no hot/cold marking.One tap turns Clockwise and the other anti-clockwise - this is very annoying as you never choose the correct twist direction and guests never know which one is hot or cold.After installation and a few months use, probably less than 200 on/offs as this is a guest bathroom and almost never used, one tap and then the other started to drip when in the fully off position. I had lost the box and manufacturer information at this point and had not gone back into my Amazon history to find where they had come from. Eventually at over a year from fitting I decided to contact Ultra Finishing who are the company behind Hudson Reed to ask for a pair of new valves to stop the dripping. I also asked their support line about the Clockwise and Counter Clockwise action of the taps. I was told that the 20 year guarantee, as stated in their brochure, did not apply to service items and that they had issued a change to the guarantee at the bottom of their website limiting themselves to 12 months in any case. This is in direct contravention of UK sale of goods acts and all consumer rights law which states that goods must be of a merchantable quality. From a reasonable persons perspective, a tap must surely work for more than 200 cycles before needing its valve replacing at £32.00 plus shipping and a possibly a plumber's bill. I was still unconvinced about the taps turning in different directions and so I contacted another retailer of these taps and asked if they turned the same way. The response was that they did both turn in the same direction, as I had always suspected. I then looked closely at the Hudson Reed catalogue and found the identical tap could be supplied with twin lever action. In this case the taps do turn ON in opposite directions, you pull the levers inwards for ON and push outwards for OFF. My conclusion is that the normal four spoke handles, see picture, had been supplied on a set of taps that should have been supplied with levers. In conclusion the Ultra Finishing /Hudson Reed company did not supply what I ordered but a mixture of parts from two different tap sets. They refuse to exchange the wrongly supplied parts or send the valves needed to repair the dripping taps. Whether the support person called Eileen who I have dealt with has knowingly lied to me or is simply following a script I do not know but I will never deal with this company again and I advise you to do the same.

Smart taps, but: a. supplied with fixed pipe to connect tap to spout, so I needed to buy a pair of flexible connectors, and b. the cold ceramic valve was faulty and would not turn off - supplier replaced the item. All working ok now...!

Purchased these in July 2017 as had another H R set similar from B & Q that lasted 9 years. This set has started to to rust after only 14 months . Really disappointed . Do not buy they will not last long . Plus it just me & hubby no kids so really bad for family use ..

Good looking and sturdy taps.Makers initials on taps instead of hot and cold not a problem.

Positives:Great quality feed and work perfectlyNegatives:extwention shower head pipe is perhaps too short for me (1.5m)Overall, i am very happy with it.

Arrived incomplete - clunky to fit and stiff in operation. Flood or famine.

Nice tap but I don't want HR on display on my taps so returned. No issues with returning.

Terrible.Looked nice, and I thought they would be good quality. However After a few months of normal use, the two tap handles have come loose, there is no way to tighten them, so they just fall off all the time. Need to buy a new tap now!!