ULTRALOQ Latch 5, World's First Integrated WiFi Smart Lock (Black) with Fingerprint ID, 5-in-1 Electronic Keyless Entry Handle with Bluetooth, Biometric Fingerprint and Touch Digital Keyboard

I got my carpenter to fit this lock as part of fitting a new fire door to my apartment front entrance, therefore cannot comment on the installation process. The app is easy to download. I had to use an international phone service (Viber) to be ‘talked through’ how to set up the user for this smart lock, as I did not manage to figure this out from the written instructions that came with the lock. The customer service is in America and Australia (not the UK where I live) but the woman spent around 40 minutes with me on the phone until it was resolved. This phonecall was then followed up with an email from the company, so the customer service is excellent. You can set up multiple users for the smart lock with different codes, but it is not possible to change the code - if I ever want to change a user’s code, I have to delete the user and then re-ad them. It’s simple enough to do, but it would be better if there was the option to simply change the code without having to delete and re-ad each time. Once you know how to do this, it doesn’t take long. Very happy with the finger print access (2 finger prints per user) and also the 4-8 digit code access. I have not yet tried connecting this lock to Alexa or any of the other advertised features, so cannot comment on this functionality feature. I do keep the emergency key for the lock on my keyring along with my car key etc, and another spare key for this smart lock in a secure location ‘just in case’ I do get locked out using the digital function of this smart lock - the key hole is discreetly under the smart lock. Not yet had to use my emergency key access, but it’s good to have it available! Overall, very happy with this smart lock and the app that works alongside it. I like that with each ‘user’ you can choose if you want to add them as an ‘admin’, ‘normal user’ or ‘temporary user’. One last thing to comment on, is that this lock is not too loud to operate. There is a small beep and motor sound when it unlocks, but it is not bothersome which is great. Photo: side view of both sides of my smart lock.

This is a fantastic lock for its price, very durable and feels high quality. You do need your Wi-Fi network as a 2.4 GHz to set it up, but not a big issue. My only complaint about the lock is that the battery warning is not reliable, and it just died a few days ago out of the blue, which luckily wasn't a problem; but it could have been an issue for our Airbnb guests if we weren't around. The time before it bleeped about ten times before completely dying, which again isn't enough notice. We share a front door with our neighbour, and we both absolutely love the fact that we don't need keys now.

Solid smart lock and looks the part. Super easy to install as it was replacing an existing lock. My only installation issue was I couldn't set up an account on the app (cos I'm in the UK?) So customer support gave me a website to set the account up on instead. Wanted it for remote access capability for my serviced accommodation. Early days so not fully tested but fingerprint and keypad access work really well after set-up. Key gripe is that it constantly wants a Bluetooth connection and doesn't quickly switch to Wi-Fi once it realises no Bluetooth. I actually expected it to default fully to Wi-Fi after set up. Support says it's to do with the 2.4/5Ghz Wi-Fi as the device prefers the former. I'll work on this and see what happens. It does connect to Samsung smarthings which is my preferred solution so that's great for my needs. All in all, early days but I'm pleased with it.

This generally works well and it’s lovely not to have to carry keys around. Relatively easy to install if the holes already there match. Fingerprint recognition works the majority of the time, but struggles with wet or sweaty thumbs. Then you just use the code. Main criticism is to link to WiFi is complicated. Most modern WiFi is a mix of 2.4(5?) GHz and 5 GHz. You have to mess about trying to switch off the 5GHz signal so that it will recognise it. Bluetooth connection also variable. It’s a bit of a mystery why they can’t make this link in with most modern WiFi systems. Otherwise it would have been 5 stars.

Excelente calidad! Probé Philips y Eufy antes que esta, pero nada mejor que esta Ultraloq, más de 5 meses con las baterías originales.

Funciona muy bien, pero alguna vez le cuesta leer la huella

A Los 6 meses dejo de funcionar

It's stuck in the unlocked state and can't be locked. The mechanical key can't be changed either. Why is no department willing to answer this question besides offering a refund? What a waste of my time!

Update 2: Loose handle? See below... Updated---added the fifth star: The secret to the finger print reader working nearly flawlessly is do not grab the handle while using the fingerprint pad. It may seem natural to grab the handle while pushing your thumb onto the reader, but that extra contact with the lock apparently affects getting a good reading. Once I stopped grabbing the handle my readings work on first touch nearly every time. I got this lock to use between the garage and dining room. I am beginning to use the Amazon Key Delivery feature to allow deliveries into my garage, and I only feel comfortable doing that with 1) a camera in the garage and 2) a lockable door between the garage and house. A normal keyed locking knob does not fit my situation because I have friends that need access to my house while I'm away, and they enter through the garage. With this lock I have given them separate codes to access the house and will add their thumb prints next time they visit. This lock was a Wirecutter best pick for lever handle locks, which is how I discovered it. I think this is the best value, with many great features for the money. Installation was super simple. The instructions were easy to follow. If you have to drill holes, the lock comes with some templates to help with positioning. Before you install, look for instructions about the optional Extra Security bolt on one of the templates. If used you will need to drill a small hole through the door above the normal knob hole. If you have a door over 2" thick and up to 2-3/4" thick, you will need to order the Thick Door Kit from U-tec. This is mentioned in the User Guide. Set up was a bit of a test, but it worked in the end. I knocked one star off overall partially due to how finicky the Bluetooth connection is to the phone. Only two feet away yet it has trouble connecting and reconnecting. One trick I found is to turn Bluetooth off/on at the phone before reconnecting. Bluetooth is used for setup, so it shouldn't be an issue during day to day use. Installing the app and adding rooms, locks, users was simple and intuitive. Be sure to check out the lock settings to set your default lock mode and add any notifications. When connected to the lock, the app can show a log of lock use...up to 1000 entries per lock, after which it will delete older log entries as it adds new entries. Notifications: You can choose to add notifications on your phone to let you know when specific users unlock the lock. Fingerprint reader (see update at the top): The star I knocked off was also partially due to the fingerprint reader being finicky. My left thumb worked fine, but it didn't seem to like my right thumb during initial testing. I found that by double-tapping and holding it seemed to work much better. When I arrived home today the right thumb worked just fine, so perhaps all is well after all. One more note: According to Wirecutter, the fingerprint scans are stored locally on each lock and are not saved in the phone app or uploaded to the cloud. That is a nice-to-know feature. Codes for entry: You can assign separate codes to different users, and the codes can be permanent or temporary. I've not set up a temporary code yet so I cannot speak to that, but setting up codes in general is a piece of cake. A minor shortcoming is that the display pad does not have the alpha characters next to each number (ala phone keypad and garage door opener keypad) for those whose code is based on a word. Backup physical key: The lock comes with three physical keys that can unlock the door using a hidden key slot on the bottom, outside. The only minor shortcoming here is that the keys are rather large. But it's a nice-to-have feature Google Home: I was able to add the lock to Google Home, but so far that feature seems mostly useless at this time. I really hope the manufacturer builds the Google Home integration out more to allow changing the Lock Mode based on my home/away settings in Google Home. It would be nice to have the lock in Passage mode when I'm home (unlocked) and in Normal Mode (locked) when I'm away. As it is, about all you can do is lock and unlock the door manually, but at least it's something. Battery life: I've only had the lock installed one day so I cannot speak to battery life...yet. The lock comes with four alkaline AA batteries, however for important equipment like this I prefer to use the more reliable lithium AA batteries. Alkaline batteries are too prone to leaking when they begin to get weak so I am phasing them out of all devices, starting with the pricier gadgets. Once my initial lithium batteries run out in the lock, I will try rechargeable batteries. I've been having success with the Tenergy brand batteries and charger so far. Loose Handle update: Over time my exterior handle became loose/wobbly. The set screw holding the handle on was fully tight and was not the problem. It turns out the screw holding the handle base (spindle) was loose. A call to customer service was all it took. The rep was helpful and understanding and sent PDF instructions on how to tighten the screw. The fix involved removing the lock and accessing the guts of the exterior piece, but all-in-all it was quite a simple fix. Good customer service retains 5 stars!